Mercedes Benz of Cherry Hill

A+++ Service When I leased my first Mercedes, I approached Cherry Hill dealer first, I had a very disappointing experiences. I had to go to Devon ,PA to lease the When I leased my first Mercedes, I approached Cherry Hill dealer first, I had a very disappointing experiences. I had to go to Devon ,PA to lease the first one. Cherry Hill being local, I gave a second chance for my second Mercedes when Diego sold me the second one. Diego's excellent services , I became a repeat customer to Cherry Hill Mercedes; Diego sold me three Mercedes in past four years. Two for mine and one for my son. Diego is knowledgable and honest. I typically do not expect that my sales person will have all answers at his fingure tips. He has an excellent ability to obtain the correct answer from appropriate department to my satisfaction. Overall the people in the dealership are very friendly and informative and they understand customers need. More

Worst Car Service Experience Ever Came in for 10,000 mile service on a Saturday. Was told it would take 1 hour and 10 mins. Took 2 1/2 hours. Service manager on duty was overwhelmed. I Came in for 10,000 mile service on a Saturday. Was told it would take 1 hour and 10 mins. Took 2 1/2 hours. Service manager on duty was overwhelmed. I stood there for 15 mins before he even greeted me. I needed the front plate put on the car which I made clear when I made the appointment and again when I came in. In the end they didn't put the license plate on the front and I was so frustrated I didn't even notice until later.!! The car sat for a long time b/c it needed to go through the car wash. The service manager told me next time to request a loaner car. I said I was told a little over an hour for the service. He said "oh they tell that to everyone" even though he ALSO told me that when I first arrived!! For me I don't live close by so it's difficult to try and come during the week. If you offer Saturday service then have a staff that can accommodate. It was such a frustrating experience. I am shocked at this kind of service from Mercedes. More

Great job on my service I had a wonderful experience servicing my car here. I don’t recommend purchasing here as they treat you very poorly. The service side however was wond I had a wonderful experience servicing my car here. I don’t recommend purchasing here as they treat you very poorly. The service side however was wonderful and treated me very very well. More

Excellent customer service The Customer service representative was very helpful in looking into the history of the car service and ensured the issue was resolved completely. I The Customer service representative was very helpful in looking into the history of the car service and ensured the issue was resolved completely. I am very pleased with the results and the manner in which it was handled. I will continue to use this dealership even though it is a little further away. More

Great experience Great job diagnosing and fixing car problem. Tom G was a great help, as always. Every one working there is very helpful. Fran & Mitch S Great job diagnosing and fixing car problem. Tom G was a great help, as always. Every one working there is very helpful. Fran & Mitch S More

Annual Service My service went according to the annual plan. My service manager was professional and clear. Excellent. He was friendly and explained the issues clear My service went according to the annual plan. My service manager was professional and clear. Excellent. He was friendly and explained the issues clearly. Thank you. More

PATRICK McMAHON - BEST IN BUSINESS!! I like Patrick McMahon, Business Manager at Mercedes-Benz, Cherry Hill. Patick is concise, efficient, and professional wth a comfortable personality. I like Patrick McMahon, Business Manager at Mercedes-Benz, Cherry Hill. Patick is concise, efficient, and professional wth a comfortable personality. Patrick put my deal together quickly, explained the varioous and best maintenance package for me. He even worked on a comfortable payment without my knowledge - now that's what I call caring about the customer!! He went the extra mile, which I truely appreciate. If you're looking to purchase a Benz - Cherry Hill Mercedes is the way to go!! More

The service advisor was knowlegible and the job was done right the first time. They truly care about the customer experience . Loaner vehicle was brand new and had nice options! right the first time. They truly care about the customer experience . Loaner vehicle was brand new and had nice options! More

Service Appt All is fine with the car but the service is not as great as the dealers that I frequented prior to moving to Cherry Hill. When we made the appointmen All is fine with the car but the service is not as great as the dealers that I frequented prior to moving to Cherry Hill. When we made the appointment due to an issue we were told that a loaner car would not be available until Dec 13th. This has never been the case anywhere I’ve been before and it caused both myself and my husband to have to leave work early in order to be able to meet up to drop it off as well as me having to take public transportation into work which wasted an additional 2 and half hours of my day. It was the lessor of two evils because the last time I had a minor issue I was forced to take a PTO day because I spent half the day there waiting. In both Little Silver, NJ and Brooklyn, NY they always had loaners, they always returned the cars spotless and detailed, their service advisors answer their phones and you are not forced to leave messages, and they go over all of the issues you had with the car when you dropped it off to make sure all is corrected. Clearly not done here so i will have to waste what little free time I have to go back to check up on a minor issue that was not corrected. I have been a Mercedes Benz owner practically since I’m born & while I see other cars that I like I stick with Mercedes because of the unmatched service and that may no longer be the case since I moved to South NJ. Even the dealer in Floridas service where my parents live was better than this! And FL os notoriously known for slow & poor service. More

Find Diego Delrio at Cherry Hill, NJ if you are planning to find a car. Don't waste your time. He is very professional and friendly. You will get the best price !! Love at Cherry Hill, NJ if you are planning to find a car. Don't waste your time. He is very professional and friendly. You will get the best price !! Loves my 2018 GLC 300 4 MATIC ! More