Mercedes Benz of Cherry Hill

Great service! We own a 2013 S350 blue tech and a 2012 E350 cabriolet. Service team is always going out of their way to make sure that we are well taken care of. D We own a 2013 S350 blue tech and a 2012 E350 cabriolet. Service team is always going out of their way to make sure that we are well taken care of. David S has made special arrangements for transportation, secured loaner vehicles and effectively communicating when our car needs more than routine service. On occasion they have even sent the roadside assistance crew to my office when I was unable to make it to the dealer for service. We are very happy with our vehicles and extremely happy with the service we have received at Mercedes-Benz of Cherry Hill. The great service will keep us coming back Roy H. More

New 450 My experience with Cherry Hill Mercedes was nothing short of wonderful. My sales advisor Chuck Kaplan exceeded my expectations. He showed first hand h My experience with Cherry Hill Mercedes was nothing short of wonderful. My sales advisor Chuck Kaplan exceeded my expectations. He showed first hand how he values each and every customer and their needs. I would recommend Mr Kaplan to anyone looking for a new Mercedes More

Chuck Kaplan is a knowledgeable, competent salesman. Our salesman was awesome. He was very considerate. My husband is disabled and accommodations were made for him. Chuck Kaplan picked me up at home, so Our salesman was awesome. He was very considerate. My husband is disabled and accommodations were made for him. Chuck Kaplan picked me up at home, so that I could complete the purchase of the car. He spent time subsequent to the purchase to review the aspects of the car for two days. He gave me his cell number and responded promptly when I had car operation questions. More

Excellant from appearance and cleanliness to staff and recep Wayne sold me my latest purchase from MBCH and it was the most smooth experience I have ever had at a dealership including yours. I bought my first Me Wayne sold me my latest purchase from MBCH and it was the most smooth experience I have ever had at a dealership including yours. I bought my first Mercedes here and plan to buy my last as well . More

purchased a new car Purchased a new Mercedes C class from sales person Kurt Johnson. He was efficient, courteous, and most informative about the Mercedes products. I was Purchased a new Mercedes C class from sales person Kurt Johnson. He was efficient, courteous, and most informative about the Mercedes products. I was quite pleased with his efforts throughout the purchasing process, and would recommend him to any friends/family interested in choosing this dealership for a Mercedes product. I was especially appreciative of the time he took to familiarize me with the accessories and details of the new car. He is a great addition to your staff. Rita Mrvica More

Excellent customer service The MB Cherry Hill sales staff and finance staff went above and beyond to ensure my car buying experience was a good one. I will buy from this dealers The MB Cherry Hill sales staff and finance staff went above and beyond to ensure my car buying experience was a good one. I will buy from this dealership again. More

Excellent experience working with Hilda! We had a fantastic experience working with Hilda to find our new AMG! She was well versed in the car and made our trade in experience easy and enjoyab We had a fantastic experience working with Hilda to find our new AMG! She was well versed in the car and made our trade in experience easy and enjoyable. I would absolutely recommend Hilda to anyone looking for an excellent 5-star experience! More

Expected more from the Mercedes Benz brand If I could give this dealer negative stars, I would. On April 18, we purchased a car from Mercedes Benz of Cherry Hill. We paid cash for it, and be If I could give this dealer negative stars, I would. On April 18, we purchased a car from Mercedes Benz of Cherry Hill. We paid cash for it, and before we drove off the lot we were told by our sales rep Ray Luliucci and general sales manager Jay Romer that they appreciated our business and if we ever needed anything to contact them. Ray even went so far as to tell us he sleeps with his phone by the bed so he can be reached 24/7 by his customers. Well, this was a lot of over-promises and under-delivering. First of all, we wanted the car to be in both our names, which proved to be an insurmountable task evidently. Even when I called yesterday they still couldn't find the car under my name. Second, a week before our temporary tags were due to expire, we hadn't heard anything so we contacted Ray to find out when we could pick up the tags and registration. Mind you, this is three weeks after we purchased the car now and our temp tags were set to expire and we left our old tags with Ray. We contacted Ray, he promised to get back with us, but never did. We contacted him again, same thing. Finally he told us the tags would be there Monday, May 8 (a day after our temp tags expired). On Monday, yet again, we had to track Ray down to find out what was going on. He guaranteed - guaranteed mind you - us the tags and registration would be there on Wednesday. Wednesday came and no word from Ray. We called, texted and emailed him several times to no response. So much for his 24/7 customer service. On Wednesday - the day Ray GUARANTEED the tags would be in - I spoke with a Justin who told me they wouldn't be in until Thursday, May 11. Thursday, May 11 has rolled around and still not a word from Ray or Jay about this matter. No apologies or anything except silence. When we picked up our car we met Jay Romer, general sales manager, who gave us his card and assurances on customer service. I have called Jay three times now and he hasn't bothered to call me back. I finally called Ed Alberts, general manager, this morning and left a voice message. We'll see if he calls me back. At this point I'm not holding out hope. We told Ray, Jay and Ed we were leaving this week for vacation and needed this settled ASAP. They don't care. I guess when you are the only game around you don't have to care about your customers. Our previous Mercedes dealership bent over backwards for their clients. I really expected the same from this dealership. This really sucks. If the company I work for treated our clients like this, we would soon be out of business. More

Trust I am 46 years old and have had many car buying experiences but have never taken the time to write a review but in this case i feel compelled to write I am 46 years old and have had many car buying experiences but have never taken the time to write a review but in this case i feel compelled to write a review of gratitude to everyone at Cherry Hill MB for the uncommonly excellent experience. Stan Winslow my salesperson is especially deserving of my thanks because he helped me through what is normally very stressful. Stan put me at ease by answering all my questions with genuine concern for my outcome and believe me i had a million questions and fears and doubts and irrational worries but Stan made sure i felt relaxed and he put no pressure or time rush on me. He is optimistic and completely nonjudgmental and at the end of the day i have no buyers remorse and i am so happy with my choice of cars. The level of professionalism there is way above my expectations. I am a customer for life! Thanks Stan and all who made this purchase much more pleasurable then i can really express. More

Salesperson She was courteous & very helpful. Patient in handling of customer. Did not rush us & worked with us. What else can I write . Was there just to buy a c She was courteous & very helpful. Patient in handling of customer. Did not rush us & worked with us. What else can I write . Was there just to buy a car More