Mercedes Benz of Cherry Hill

Excellent Service! I never had a problem. I have purchased over 20 vehicles from Cherry Hill Mercedes. I have always gotten perfect service and never had any problems. My Sales Person Ed Chess I have purchased over 20 vehicles from Cherry Hill Mercedes. I have always gotten perfect service and never had any problems. My Sales Person Ed Chesso has always given me a fair deal. The owner Mike sits at the front desk and is always available if you need him. More

This dealership needs training on customer service! My husband and I purchased a 2013 C300 6 months ago. He purchased many warranties including the paint and rim warranty as well as some others. When we My husband and I purchased a 2013 C300 6 months ago. He purchased many warranties including the paint and rim warranty as well as some others. When we purchased the car there was a ding in the door. The salesperson indicated that he would make arrangements to get that repaired. After many emails and much contact we were unable to get a hold of him to get that repaired. After a little while my husband decided he would just deal with it since this dealership was such a headache to get ahold of. We have since decided to trade the car in because this dealership has been nothing but problems for us. In doing so, we decided to go back in and cancel all the extra warranties we purchased. I called the dealership 3 times leaving many voicemails and indicating the urgency around the situation that we had. We are in the middle of purchasing another vehicle and they are holding up the process as a result. We even personally went into the dealership and were told that the finance manager was busy. This was after many phone calls and voicemails. To think that there was no one else in the entire dealership that could help us cancel these warranties is beyond me. It makes sense because these warranties are paid out daily. So of course they want to delay the cancellation as much as possible. They were very quick to sell us this car, but now that we need assistance they are dragging their feet. I have called the mbusa corporate office and I have indicated my displeasure with this dealership. I will continue to give honest reviews because this is the worst experience I've ever had with purchasing a car. I never plan to own a Mercedes Benz ever again because of this poor excuse of customer service. My husband will be following up with this dealership today or tomorrow. We have had enough. I think the staff needs some serious training on what it is to be a good sales person with good customer service. More

bad service crazy high prices. very disappointing. My GL450 2011 was in the service 4 times within 2 weeks. everything was absolutely great until I checked my car in for a B service ($800).....couple o My GL450 2011 was in the service 4 times within 2 weeks. everything was absolutely great until I checked my car in for a B service ($800).....couple of days later the thermo and upper radiator hose broke and had to be repaired....2 days later the engine light was on again so I took the car to be fixed on the spot (45min). 4 days later we were stuck on a highway because the car got heated and died completely. Mercedes Cherry Hill doesn't take responsibility. They ask for $1000 to fix it. Please do yourself a favor and DO NOT go there. The service is not professional !!!!! it looks like they make more damage then help...... More

Bought a CLA250 2015 what a mess I first arrived to the dealership with a price range of 400$ a month for my payments after wasting 45mins looking around at cars i was told that this I first arrived to the dealership with a price range of 400$ a month for my payments after wasting 45mins looking around at cars i was told that this goal could not be met. A sales manager comes over rude as can be and explains there is not a car here that i can get you under 400$ a month. So i leave me and my wife go out to eat frusterated, dont you know i get a call back and they magicaly found a car for us. So we go back talk to the GM who finds us the car. Okay so great now i finally get to own a Mercedes Benz which i never thought i could. I have the car for 5 months and boom entire radio, bluetooth and computer system inside the car goes. I go to the dealership because when you call everyone has an atitude, they look at the car tells me the entire radio screen system needs to be replaced and its on a national back order.O great so your big Mercedes name and i cant even get the car fixed. So i leave about 1 week later the part somehow is in. Okay set up an appointment to get my car picked up since i do not live in NJ and both my wife and myself works as officers in Philadelphia. They pick up the car and drop off a loaner car, that was disgusting inside carpets a mess stains on the seats and just a complete mess. My wife calls the coreprate office and explains and actually takes a video of the entire car inside and out. End of the story for now my car gets fixed (for now) and i am waiting for some type of answer from the general manager my wife spoke to. As for getting my first ever Mercedes Benz the whole experience has been horrible with such a name like Mercedes i expected so much more. I will not go to Cherry Hill Mercedes for any more cars most of the people are ignorant and un helpful besides the person that picked up my car and the GM o and the sales person that sold me my car April who now no longer even works there. Thanks for ruining my Mercedes Experience i will be going to West Chester Mercedes for now on. More