Mercedes Benz of Cherry Hill

Poor experience I purchase Mercedes GLK350, 2015 model from Mercedes of Cherry Hill, NJ on 4/20/2015 and went there to pick up car at 5 PM on 4/23/2015 as promised I purchase Mercedes GLK350, 2015 model from Mercedes of Cherry Hill, NJ on 4/20/2015 and went there to pick up car at 5 PM on 4/23/2015 as promised by the sales representative Joe Zalof. I had most disappointing experience of my car purchase at the Mercedes of Cherry Hill, NJ that I want to share with you for appropriate action. I arrived at the dealership at 5 pm on 4/23/2015 for car pick up; however, Joe did not attend me until 7:30 pm as he was attending another customer. Joe completed my purchase paperwork at 7:30 to 8:30 PM, and spent 15 minutes about the car operation. At the time of car delivery, I observed that car was very dirty, there were birds droppings at the roof of the car and tires were full of dirt and mud. When I showed birds dropping on the car, Joe shamefully started laughing and said that he considered that as good luck. It was quite clear that Cherry Hill Mercedes dealer did not do detailing of the new car for delivery, It was getting quite late and my trade-in car was already taken by the dealer, I accepted delivery of the dirty new car but asked Joe that I will bring car back for full new car detailing delivery service after I return from my vacation trip on 5/10/2015. Joe assured me that he would get that service done when I return. After returning from my vacation on 5/10, I called Joe several times and left several voice messages for him to let me know when could I bring the car back for detailing and learning more about proper operations of the car. I also reported that 1) car was running at 100 degrees on the temperature gauge and if that was normal or abnormal, 2) car's garage door opener was not working, and 3) I had not received my car title from the dealership as car was fully paid. Joe did not return any of my calls. After waiting through 5/19, I call;ed the sales manager and reported my experience and frustrations of purchase of new car at Cherry Hill Mercedes dealership. He told me to bring the car to the dealership on 5/22. On my taking car to the Cherry Hill dealership, the sales manager got the car washed without any additional detailing. He also asked Mr. Diago to help me for various operation of car, Mr. Diago was quite helpful. Electronic verification about running of car at 100 degrees on the temperature gauge was not checked by any mechanic, rather sales manager showed me another GLK350 was also running at 100 degrees on the temperature gauge. He further told me that since I lived more that 15 miles away from the dealership, he can;t send anyone to fix the garage door opener operation and suggested me to call the Mercedes road service. I ended up arranging for fixing garage door problem at my own expense. My car title was sent to me by late-June essentially two months after purchase of car. I thought that I should share my poor and unsatisfactory experience at Mercedes of Cherry Hill, NJ so that Mercedes-Benz USA office can look into it. I have no plan to go back to Cherry Hill dealership for service as my past experience at Ray Catena Mercedes, Edison, NJ has been quite good. Sincerely, Mohinder More

Smart car purchase Mercedes-Benz of Cherry Hill... thiercourtesy is only outdone by their professionalism!!! Everyone I dealt with from April to Diego to the sales manag Mercedes-Benz of Cherry Hill... thiercourtesy is only outdone by their professionalism!!! Everyone I dealt with from April to Diego to the sales manager could not have been more professional and made this easier to do business with! This place rocks!!! If you go anywhere else to buy a luxury car you have made a bad career decision!! More

FANTASTIC!!! We could not have been happier to deal with Mercedes of Cherry Hill. From the start, the honesty,professionalism, and individualized attention was imp We could not have been happier to deal with Mercedes of Cherry Hill. From the start, the honesty,professionalism, and individualized attention was impeccable. Stan Winslow, salesman, was knowledgeable, kind, honest and friendly and took the time to find the right fit for us. Dave, the used car manager could not have been nicer and help make the deal a very positive experience and the finance manager, Bob, was friendly, funny and made the deal smooth and painless. sherri L More

The Greatest of all salesman - Stan Winslow Stan is an unbelievably knowledgeable and astute salesman. He is honest about the products and is able to fit the right car to the right person. He Stan is an unbelievably knowledgeable and astute salesman. He is honest about the products and is able to fit the right car to the right person. He is also very considerate, polite, a good listener and related very well to my wife and I. He did not rush us and explained in detail how to operate the various components in the car. He made himself available even after the sale to answer any questions and resolve any problems. He made the experience of leasing a car a pleasure. I will recommend Mercedes and Stan to my friends and family. More

Service Brought car in for service and was over charged even for Mercedes parts. The part lasted less than 5,000 miles and they refused to replace without re Brought car in for service and was over charged even for Mercedes parts. The part lasted less than 5,000 miles and they refused to replace without recharging me again. More

Best place to get a luxery car Recently went in to lease my husband a brand new CLA 250 and was blown away by the level of respect I received. Carrie Godfrey was the woman I first s Recently went in to lease my husband a brand new CLA 250 and was blown away by the level of respect I received. Carrie Godfrey was the woman I first spoke with on the phone and was the reason I decided to come into the dealership in the first place instead of going to BMW in Mount Laurel. She treated me like a real person and didn't pull any punches. Once I arrived at the dealership, I was introduced to Joe Zalaf who was my sales rep. He was wonderful. He didn't talk down to me or try to push me into anything. He treated me with respect and he is the reason my husband and I will continue to go to Cherry Hill Mercedes forever. More

Shopping for certified pre-owned car Where do I start? Found car at CHMB DEALERSHIP. Called to find out if Available. It was. Said we would be there in next few hours. Arrived wit Where do I start? Found car at CHMB DEALERSHIP. Called to find out if Available. It was. Said we would be there in next few hours. Arrived within 2 hours. Car was ready to test drive. We we're impressed. Drove Car. Car had been on lot for 6 months. Asked salesperson what was needed in terms of check to purchase. Personal or certified? Over weekend read reviews on car and dealership. They were not good for dealership Called by noon time next business day to let sales person know we were interested in buying car. Could we have our mechanic look At car? Yes. Great. We will be there on wed. Two days later. I texted salesperson the night before and she she said she would be there and car would be ready for my husband to take to our mechanic. Next day (wed.) my husband arrived to get car and drove away. About 30- 40 mins after he drove away, I got a text message to call salesperson ASAP. I called. She told me the car had been sold the night before by another salesperson. I was 'flloored''!!! My husband was 3/4 of the way to our mechanic. I contacted him and he canceled our appointment and headed back to dealership. Btw, they had not taken a copy of his license before he left dealership. Odd. When he arrived the manager wanted to meet him in his office which my husband declined. after all, for what purpose? Manager said the car could still be available if other buyer's financing didn't go through. REALLY? We were paying cash and now he is bating us with this? My husband walked away. Based on Rewiews, they did us a favor. Glad we didn't get more involved with Cherryhill Mercedes Benz! More

Ray Lllucchi Is a Very Patient and Excellent Teacher/Coach The salesperson who sold me my new Mercedes S Class BlueTec resigned the day after he sold me the vehicle, so I had a gap in follow-through re servic The salesperson who sold me my new Mercedes S Class BlueTec resigned the day after he sold me the vehicle, so I had a gap in follow-through re service issues, but once Ray introduced himself to me I felt I was in good hands with respect to having the many complex systems explained to me. I won't hesitate to make an another appointment for a 'training session', but my service experiences have not been good at this dealership. Unless/until the service department can get its act together I cannot recommend this dealership. More