Mercedes Benz of Cherry Hill

Great Buying Experience This dealership has a number of negative reviews, and I can only relate to my own buying experience and specifically to the sales department rather th This dealership has a number of negative reviews, and I can only relate to my own buying experience and specifically to the sales department rather than their service. I used this dealership to lease a 2015 C300. My first experience with this dealership was a bit negative, since the sales agent refuse to allow us to test drive a car (this was the day before an expected snowstorm, so I left a bit dismayed although I understood). The next day, I rep from the store called me and when I mentioned my disappointment, I was asked to get in touch with Jay Romer, their Sales Manager. I arrived at the store the next day and Jay offered my wife and I a car to drive around (which was quite trustworthy of him). We were put in contact with Craig Silver, a wonderful, mild-mannered, and very patient client advisor/salesperson who I gladly gave my business to. Despite my native mistrust in all car salesmen, Craig assured me that he was different (yeah, right!). Craig said that he takes pride in standing by his customers even after the purchase is done, and on my first test of this sentiment (I had to return to the Service Department to have wheel locks placed), Craig delivered on his promise by personally meeting me and taking me to the service people to get the job done. I had a great experience with this dealership, and I honestly believe that they have made some changes to recover from their dark past and are trying to deliver the customer service that many customers have traditionally expected from their premier brand. I will have to see if the service department continues to dovetail on the performance of the sales department, but if my recent (short) interaction with them is any predictor of their future interaction with me, Mercedes Benz of Cherry Hill have won themselves a repeat customer. More

The Worst Experience in My Life I would say 1st off if you don't purchase your car there don't ever take your car there. They make you feel like a second class citizen. The complet I would say 1st off if you don't purchase your car there don't ever take your car there. They make you feel like a second class citizen. The complete lack of automotive knowledge by my so called Advisor would be laughable if my repair was not such a horrific experience. Im very technical person both in my work experience and personal hobbies, car rebuilding ad sports car racing back ground, I do not think i should have to give them a resume to treated fairly. The first called from advisor "we cannot figure whats wrong with your car"!!! I should have run away my fault. I was forced to agree to 10hrs of labor to diagnose the problem. He called me back to tell me it is the turbo at 42k this very unusual i said to him, he said thats what the tech said it is. I asked if there was a sensor that they could try he was dumbfounded it might be be a normal condition for him not sure. He replied no its he turbo and it would be 4750.00.total out the door even after using about 2hrs of the 10 hr agreed to earlier. I BROUGHT IT TO THEM BECAUSE I THOUGHT MY AFTERMARKET WARRANTY WOULD COVER IT, NO LUCK I WAS ON THE HOOK FOR IT. He said he would order the part and have it done in 3 days top 4. I asked if this was a new turbo or rebuilt he said it was new but to make sure he would check and call me back. He calls me back and said it indeed a new turbo I was purchasing. Mistake 3 thinking he was able to know the difference between "rebuilt" and "NEW". I said fine do it i don't want a rebuilt turbo they can be a problem and for that price I thought that was a appropriate amount being a MB. I was told no loaner even though 5k repair I didn't buy the gl320 from them. I said ok repair it.4 days no problem. Ok they are sure it is the turbo yes that is what the tech said can i talk to the tech answer is NO. 4th mistake trusting and listening to someone who knows less than you, I'm bring not to be rude but it seems like if i was rude i could have saved some money. summaries New turbo and since it was new there should not have been a core i wanted the old turbo back. He said the impeller of the turbo was sticking and would bind up when turning thus causing the code. Made sense so do the job. I think that was feb 20 I took it in on the 14th. I didn't get my car back until April a lot longer than 4 days. MB rep said he has no real power do force them to do anything well getting my car back would be good enough providing it was fixed. I call the dealer and ask whats up why so long?He said the car would not start i said i drove it too you this is going the wrong way weeks go by no calls to me. They said it was not running because the fuel was bad I said i drove it too you how could this be he said we have to drain the tank, I said I need my car back do it and it will be fixed he said yes that should be it and having the car back,everything with the world will be wright again. Finally I call MB customer line. Nice people looked into my situation and no call from dealer service manager to explain issues { very poor Manager should have called me} MB rep said that were replacing the turbo again 1st was defective. I said that very very unusual turbos are made to very tight tolerances very unusual. i said i could understand a rebuilt turbo doing this but Im buying new this shouldn't be a issue for me. Again paper work person nice but know automotive knowledge. But nice. Finally I get a call that the second turbo fixed it. OMG its ready but give a couple of days to test it i said fine call me i will pick it up. Mind you i have to drag someone with me They don't care at all. Big problem I call and he said its ready all tested good to go. Off to dealer rush hour traffic and all. He calls me to tell me he can't give me the turbo there a core charge i said the agreement was old turbo if its new there should not be a issue , Again i will call you back me while I'm already on my way too them. He calls there is a for charge because its rebuilt turbo I asked him what the xxxx is going on you said it was a new turbo that is what i based my decision on. I get there what a cluster F a 12 year old kid drives my car up it sounds like a box of rocks all this noise, It didn't make this noise when i dropped it off and it ran when i dropped it off too. But they thoroughly tested the GL. Go figure just another pot hole in the road of life. PS many new cars NEVER NEVER HAVE I HAD SUCH A SCREWED UP EXPERIENCE !!!! I never could have imagined being treated so poorly by a dealership. When you couldn't think it could get worse your son says DAD you won't believe this the car is full of GREASE, But they tested it thoroughly was RAY Charles driving I think even he would have said to someone hey that car cannot be delivered in this shape. My car has Tan color interior. There was grease from the front to back every seat had grease even the 3rd row. the carpets were covered i was dumb founded but the thoroughly tested it? Were is the service manager 1 hour later some guy is floating around he doesn't come up to me he just stands there i have to ask him if he is the service manager. He says yes i m the service manager i said WOW what the heck is going on here my car is a mess a complete mess, The genius said yes its a mess this is unacceptable WOW what a statement at least I know my eyes see the same thing he sea's. I think if I had made a seen that would have gotten the attention this screw up required. The dealership owner should have seen this mess. But know i take the high road calm i ask him how he is going to fix this " he said i can offer to detail the car at a later date of my choice. I thought to myself wonderful your willing to cleanup the mess you made wonderful. they were closing 5pm friday. How about a loaner i cannot get into my car without sitting in grease. He said i didn't buy my car from us so no loaner. Last Mistake. I should have take the car directly to Mercedes Benz of New York City it is a corporate store run directly by Mercedes Benz and shown them this magnificent workmanship. Summaries if you get a bad feeling listen to it run away don't think it will get better. I dropped the car off long story short i asked if they wanted me to show the cleaner were the grease is they said it wasn't needed. Wrong the detailer missed some spots and left a residue on the carpets. I had the car detailed on my own. But advisor lost no knowledge of engines or repair sense. There were a whole lot of stupid conversation and emails. Long short i would not bring my sons little red wagon, and to boot i have 3 porsche and lincoln and Tahoes too many to remember. Also I worked as a mechanic full time for years. And never would have given back a car in such shape. SINCE THIS EXPERIENCE I HAVE REPAIRED THE GL ON MY OWN. GLOW PLUG CONTROLLER AND AROMATIC COMPRESSOR NEVER WILL GO BACK. NEVER THOUGHT THIS VEHICLE WOULD BREAK THIS OFFTEN. It is not that of a complicated vehicle but for a dealer to disrespect a customer intelligence is so wrong. Lastly the advisor said he doesn't remember having the conversation nice way of calling me a lier. I always ask the nature of a part prior to giving the ok to install on my car especially when the repair is so costly and as a tech i openly offer this information when installing parts on my customers equipment. last straw they keep car for almost 3 months destroy the inside and later looking at the bill there was a sensor replaced I asked for all parts to be returned to me. I had to buy the turbo back almost $500.00 and they gave me the fuel samples but not the sensor. More

Have to pay for a loner on a 110K Car Called in to get service information on my 2015 $110K AMG. Was told since I didn't purchase the vehicle at their dealership that I would have to pay f Called in to get service information on my 2015 $110K AMG. Was told since I didn't purchase the vehicle at their dealership that I would have to pay for a loaner car for warranty work + Surcharges. Will be staying far away from here. More

Outstanding Car Buying Experience!! Upon arrival at Cherry Hill Mercedes Benz, I was immediately greeted by the sales manager, Joe Falotico which I found to be very rare because ordinari Upon arrival at Cherry Hill Mercedes Benz, I was immediately greeted by the sales manager, Joe Falotico which I found to be very rare because ordinarily you don't meet the managers until the end of the painful negotiation process. He proceeded to introduce me to my sales agent Stan Winslow. Both Joe and Stan were extremely friendly, informative and honest throughout the entire car buying experience. I have an extensive background dealing with high end dealerships in the past but extremely impressed with there entire process. They displayed all pricing and financing quotes in order to accommodate my price point. Initially I didn't think this deal would be possible, however, once Bruce Williams got involved with my trade, the 3 of these gentlemen somehow made this happen! I couldn't be happier now owning my 2012 CLS550 and would recommend this dealership to family and friends in the future! This was by far the smoothest transaction I've ever completed. Thank you Cherry Hill Mercedes Benz: Joe/Stan and Bruce you guys were excellent! -Keith Wasser More

Buying a Car made simple! I have bought the last five of my cars from Mercedes Benz of Cherry Hill and I just wanted to report another excellent experience. I first worked dire I have bought the last five of my cars from Mercedes Benz of Cherry Hill and I just wanted to report another excellent experience. I first worked directly with the Sales Manager Jay Romer to work on my new lease and then worked through the details with Sean McNabb. Sean made the process seamless, we worked most of the details out over the phone, and I was able to simply pick my car up and was out of the dealership in a little less then an hour. Sean went over the car's features with me and was extremely patient and pleasant to deal with. Thanks for another great experience! More

Unprofessional & Irresponsible Sales Dept - Worst Experience I am a big fan of Mercedes ML - every time my Lease expires I go back and get a new ML. So I was getting ready to get my 4th lease on ML. I went to I am a big fan of Mercedes ML - every time my Lease expires I go back and get a new ML. So I was getting ready to get my 4th lease on ML. I went to this dealership as one of our offices was nearby. This was in August 2014 - I negotiated a price, confirmed with sales rep Keri Cordero that I was coming to pick up the car – and when I went to pick up the car – she gave me some excuses - claimed that she was supposed to get from another dealership but had some issues, so could not get the car. She apologized and I accepted her apology and moved on. Now in Oct 2014, she told me that she could get the car I wanted so we negotiated the price via email and confirmed the car details. She sent me the car sticker and we finalized. Now on Oct 23, I went to pick the car. I live in North Jersey and made a special 2 hour trip to pick up the car. Before I went I reconfirmed that she had the car and she confirmed that she did. I go to pick the car and the car she had for me was different from the Car sticker she emailed to confirm our deal. This car was cheaper, with fewer options than the one I had agreed to Lease. I waited to salvage the situation since I wasted a working day to make the 2 hour journey each way to pick the car. The sales manager “JAY ROMER” steps in. I tell him about the situation and instead of understanding and helping a customer he started showing his attitude as if it was my mistake (that they had the wrong car) and he was doing me a favor by even talking to me. Like I said I have been leasing for last 9 years and this was my 4th lease renewal for Mercedes ML, I have never come across such a rude, arrogant, unprofessional, irresponsible manager. He tells me “I can take what is there or else just leave.” I told him that he was rude and I will write a review about my experience. He said “Make sure you spell my NAME correctly and gave me his card” – such arrogance. Obviously I did not get the car from them. I am so disappointed with his attitude and behavior that not only this dealership but Mercedes has lost a customer as I have decided not to LEASE any Mercedes brand anymore. I have been a loyal customer for several years but was insulted by Manager employed by Mercedes dealer. I will also write to the owner of the dealership and Mercedes customer relations so they know how customers are treated and cheated by the sales people at this dealership. More

Absolutely wonderful experience I'd like to start out by saying I did not end up choosing to buy a Mercedes, I went with an Audi S5, so if you are solely looking for a review of the I'd like to start out by saying I did not end up choosing to buy a Mercedes, I went with an Audi S5, so if you are solely looking for a review of the car buying experience, I cannot help you there. However, the experience I had at the Mercedes Benz dealership in Cherry Hill was fantastic. When I went in, I sat down with Paul Wu who was courteous, not the slightest bit pushy, and was all-around a wonderful salesman. He was helpful, showed me options that I wasn't aware of and, without a doubt, was the best salesman I've ever had. I've bought multiple cars and dealt with many salesman. If you're looking for a great experience without feeling pressured, I'm sure there are others, but I'd recommend Paul. More

Trade in and purchase I will never purchase from this dealer and this salesman again. They over promise and underdeliver. They misstated my trade in value and wouldn't give I will never purchase from this dealer and this salesman again. They over promise and underdeliver. They misstated my trade in value and wouldn't give me a reconciliation until 45 days after the deal was done. More

Never Again! I have long wanted a Mercedes. My father only drove Mercedes. I stopped in to see a E350 and was pleased to find they had the exact car on their flo I have long wanted a Mercedes. My father only drove Mercedes. I stopped in to see a E350 and was pleased to find they had the exact car on their floor. I was advised against dealing with this dealership from a number of family and friends. Since the car was on the floor it was against my better judgement but bought it there anyway. Nancy Kovler was the salesperson appointed to me. Well it seems their MO is to tell you when you pick up the car there is only one set of keys available. Do you believe it took me almost two weeks to get the second set. I was promised by my salesperson she would drop off the set at my house. Never happened. Had to delay my vacation plans and go into the dealership myself. They manufactured me a second set of keys in minutes. Was able to get onto my trip but was delayed almost 12 hours. More