Mercedes Benz of Cherry Hill

Joe made my purchasing experience quite pleasant. He gave me a great price without having to haggle. I would most defiantly recommend his services to anyone looking to purchase a new car. gave me a great price without having to haggle. I would most defiantly recommend his services to anyone looking to purchase a new car. More

I bought a brand new Mercedes 2013, that I took to this dealer for service when the tire sensors turned on, 1st , the dealer has very bad sustomer service, 2nd, I dropped the car and they promised same day dealer for service when the tire sensors turned on, 1st , the dealer has very bad sustomer service, 2nd, I dropped the car and they promised same day exam and repair as it was a minor problem, but they did not keep the promise , they had to keep the car for one more day, 3rd, thay called me the day after stating they took care of the problem and the sensor ligh is now off, I went and took the car, just to find out that after I drove only two miles that the tire sensor light is back on, so I called them back and told them that the car is not fixed, they asked me to bring the car back and leave it for about 4-6 days, when I asked for a rental car, they denied(I have a brand new 2013 M benz) , they were very rude, they said they can't give a rental car. I took the car to another dealer ( Westchester, PA) and they were vey friendly, they apologized for the unpleasent experience that I just had, they gave me a rental car( mercedes also) and they diagnosed the problem correctly, they found that the tire sensors was malfunction and they had to replace the 4 sensors. I shared my experience with my collegues and some of them shared the same concerns with the Cherryhill dealer. I will never recommend cherryhill dealer to anyone, I just can't immagin how they stay in bussiness, their prices were high to start with( I got my car from westchester dealer $1300 dollers less), and most importantly, Cherryhill mercedes really lacks customer service. if anyone tried the Westchester dealer, they won't think twice, they will definitly leave cherryhill dealer forever and they will get to know, what is a good customer service and they will understand why I drive 70 miles to go to westchester dealer rather than going to my neighbor cherryhill dealer!!!!! More

I own a 2003 SL500 I needed a new strut for my vehicle,I called parts for this part and spoke with an employee named JP .He said they had the part for my car and it would cost $ 800.00. I picked up the part called parts for this part and spoke with an employee named JP .He said they had the part for my car and it would cost $ 800.00. I picked up the part and took it to my mechanic and he said it was remanufactured part.I tried to return it and this JP acted like an animal,he got in my face and told me he would not take it back even though I had my reciept.He threatened me Violence and told me not to ever come back.Iam going to court against these people and I would not recommend this company to anyone More

This was my third Mercedes Benz and the first time that I purchased a car from Cherry Hill. My experience with Joe Zalaf was wonderful. We wondered in and explained to Joe that my existing Mercedes was dam purchased a car from Cherry Hill. My experience with Joe Zalaf was wonderful. We wondered in and explained to Joe that my existing Mercedes was damaged in a flood and was looking for a new ML350. Within 45 minutes the deal was complete. The price was more than fair, the service was great and all promises were kept. I will come back to Joe and Cherry Hill Mercedes Benz again, and recommend the dealership to a friend. P.S. I would, however, tell them to ask for Joe!!! More

We bought a Mercedes instead of the other cars that we were considering, mainly because Joe Zalaf found us the right car. We were looking at a few Luxury vehicles, and could not be happier with our decisi were considering, mainly because Joe Zalaf found us the right car. We were looking at a few Luxury vehicles, and could not be happier with our decision to purchase the 2013 GLK. I have bought many cars in my days, and most of the time, there are times when it does not feel like a luxury experience; either you feel that you are settling or that you are paying too much - neither was the case at Cherry Hill Mercedes Benz, because of Joe Zalaf. Joe listened to us when my partner and I shared with him the things that were important to us. He found us a car with more features that we ever thought we could afford at a cost that was well under our budget. I am sure that I will be like many other reviewers and return to Joe for my future cars! Signed, One very happy MB customer! More

Bad services. Was not explained clearly to customer that taking service maintenance plan will save customer money 30% off the service. Pay EXTRA money for nothing. Won't do biz with you again. Spoke with taking service maintenance plan will save customer money 30% off the service. Pay EXTRA money for nothing. Won't do biz with you again. Spoke with manager which is useless and waste of time. Used car sales person's mentality. Lousy job! More

The service manager I have dealt with on multiple occasions is rude and ignorant. I have asked multiple times to be transferred to a different service manager, but they continue to stick with the sam occasions is rude and ignorant. I have asked multiple times to be transferred to a different service manager, but they continue to stick with the same incompetant individual. Also, their prices are outrageous. More

After test driving several models of Mercedes I settled on the E 350 with the sport package. This is my first Mercedes and I am enjoying the Benz experience. I have been driving Lincoln's for the last 1 on the E 350 with the sport package. This is my first Mercedes and I am enjoying the Benz experience. I have been driving Lincoln's for the last 10 years and was looking for a new experience. I am proud to say Paul was able to help me find a Mercedes to fit my needs.. I am already thinking about my next Benz. Thank you Cherry Hill Mercedes for a great sales experience. More

It was a little of a year ago that I was in the dealership to have my car serviced and while I was waiting, I browsed the showroom. I was immediately approached by Joe Zalaf and he politely asked i dealership to have my car serviced and while I was waiting, I browsed the showroom. I was immediately approached by Joe Zalaf and he politely asked if I needed any assistance. I informed Joe that my car was being serviced, BUT while your here I couple of questions regarding some of the newer models. My couple of questions turned into many questions and me asking for Joe's business card. During our discussion, I informed Joe that I was looking to trade-in my car at the end of the lease for a newer model, we reviewed my existing contract, discuss the model/options and outlined next steps (including when Joe would contact me). Fast forward a year later, Joe delivered on his promise. Joe knew exactly what I was looking for in a vehicle because he "actively" listening when we spoke on several occasions. Joe phoned me at 2:30 pm and I was at the dealership at 3:30 pm. I was in and out of the dealership in an hour and a half. I think most of the time was me taking belongs from my old car to my new car..... This is the third Mercedes Benz I've leased and the second experience with Mercedes Benz of Cherry Hill. I would highly recommend Mercedes Benz of Cherry Hill and Joe Zalaf! I provided GREAT ratings because of Joe's superior customer service. Thank you, Joe! Sincerely, A Very Happy Mercedes Benz Customer More

my name is fortunato minniti i bought a mercedes-benz c-250 and i love this car and marge skaggs was great she made me feel like i was home if you go to buy a mercedes-benz of cherry-hill ask for marge s c-250 and i love this car and marge skaggs was great she made me feel like i was home if you go to buy a mercedes-benz of cherry-hill ask for marge skaggs she is the best. More