Mercedes Benz of Cherry Hill

Never Again! I have long wanted a Mercedes. My father only drove Mercedes. I stopped in to see a E350 and was pleased to find they had the exact car on their flo I have long wanted a Mercedes. My father only drove Mercedes. I stopped in to see a E350 and was pleased to find they had the exact car on their floor. I was advised against dealing with this dealership from a number of family and friends. Since the car was on the floor it was against my better judgement but bought it there anyway. Nancy Kovler was the salesperson appointed to me. Well it seems their MO is to tell you when you pick up the car there is only one set of keys available. Do you believe it took me almost two weeks to get the second set. I was promised by my salesperson she would drop off the set at my house. Never happened. Had to delay my vacation plans and go into the dealership myself. They manufactured me a second set of keys in minutes. Was able to get onto my trip but was delayed almost 12 hours. More

Great Experience I came in from out-of-state to pick up a 2011 SL 550 Mercedes-Benz Sean McNabb picked me up at the airport. Bruce Williams handled the paperwork on th I came in from out-of-state to pick up a 2011 SL 550 Mercedes-Benz Sean McNabb picked me up at the airport. Bruce Williams handled the paperwork on the back end and everything went as smooth as possible. I couldn't be happier! Thank you so much guys!!! First Class! More

P O Sales Manager Mr. Bruce E. WIlliams, Jr. is excellent. He made sure my experience was Great. I had some minor problems with my car after regular work hours Mr. Wil Mr. Bruce E. WIlliams, Jr. is excellent. He made sure my experience was Great. I had some minor problems with my car after regular work hours Mr. Williams made sure my issues were address. This is Great customer service. As a result of Mr. Bruce Williams actions CHMB has my business for LIFE. Darryl Lee Dozier, MBA. Paul Wu is an excellent salesman he is very knowlegeable on every vehicle in the dealership. Thank You Mr.Bruce E. Wlliams and Mr. Paul Wu More

Stay away from this place! I saw lots of bad reviews from people who got some kind of work/service done here. But I thought they must be some pissed customers but now I know why I saw lots of bad reviews from people who got some kind of work/service done here. But I thought they must be some pissed customers but now I know why. Its not the people, its this dealership. All these reviews are for a reason. This dealership is full of scam artists. They will get your credit card information and when you return the loaner, they will definitely find bubbles on the tire. My wife had some work done on her car, work done was sub par, kept the car for three weeks and did not even vacuum the car, the hood of the car does not close properly now. They took the credit card information and charged the card without even telling us, they did not even bother sending up written bill or anything not even a voice mail. All in all, it was very bad experience, I did not expect this from a Mercedes dealership, not at all. I am seriously considering other brands. They are disgrace to Mercedes brand, its time they should do something about this dealership in particular!!! More

POORLY RAN DEALERSHIP WORSE CUSTOMER SERVICE AND TECHS IN SERVICE DEPARTMENT. ED ALBERTUS IS VERY RUDE. THEY LIED ABOUT THE PRICE OF THE CARS. PLEASE WEBSITE FOR PREOWNED D WORSE CUSTOMER SERVICE AND TECHS IN SERVICE DEPARTMENT. ED ALBERTUS IS VERY RUDE. THEY LIED ABOUT THE PRICE OF THE CARS. PLEASE WEBSITE FOR PREOWNED DAILY WHEN GOING ONLINE AND TO THE DEALSHIP! More

Joe S. is the best! I just purchased my first Mercedes-Benz, and Joe made the experience a treat! He is knowledgable, funny, and thorough. He found the perfect car for me I just purchased my first Mercedes-Benz, and Joe made the experience a treat! He is knowledgable, funny, and thorough. He found the perfect car for me and made the sales transaction a breeze. Do yourself a favor; go to MB of Cherry Hill and ask for Joe!!! More

STAY AWAY FROM THIS PLACE!!!!!!These people ripped me off!! I should have known better when the guy Tom asked me to give them good reviews. If their customer service was great then they would expect go off!! I should have known better when the guy Tom asked me to give them good reviews. If their customer service was great then they would expect good reviews not ASK for them. (MY PROBLEM IS NOT WITH TOM) First of all, I have never had to give up my credit card information to use a loner vehicle. So right away I should have known it was a setup, but because they had my credit card information on file they all of a sudden found "bubbles in the tires" and charged my card for 2 brand new tires for their loner vehicle. By the way I only drove the car to and from work, and to and from the dealership. BULL CRAP! This was my worst experience with Mercedes. I have never been treated like this and I've been a loyal customer since 2008. Not until coming to Mercedes Benz of Cherry Hill, NJ do I want to trade in my Mercedes for a Lexus. These people are rude, and I will NEVER EVER have any service done with them NOR will I recommend them to anyone! As a matter of fact I am done with Mercedes. I will be purchasing from Lexus in the near future because I hear they take really good care of their customers. It sucks that I was the sucker they got to put new tires on their loner vehicle. WHAT THEY SHOULD DO IN THE FUTURE IS TAKE BEFORE AND AFTER PHOTOS BUT I'M SURE THEY WON'T BECAUSE THAT'S HOW THEY GET YOU! AND I'M SURE THEY ENJOY FINDING OTHER SUCKERS LIKE ME.. !!!!!!!!!!!!! More

Joe made my purchasing experience quite pleasant. He gave me a great price without having to haggle. I would most defiantly recommend his services to anyone looking to purchase a new car. gave me a great price without having to haggle. I would most defiantly recommend his services to anyone looking to purchase a new car. More

I bought a brand new Mercedes 2013, that I took to this dealer for service when the tire sensors turned on, 1st , the dealer has very bad sustomer service, 2nd, I dropped the car and they promised same day dealer for service when the tire sensors turned on, 1st , the dealer has very bad sustomer service, 2nd, I dropped the car and they promised same day exam and repair as it was a minor problem, but they did not keep the promise , they had to keep the car for one more day, 3rd, thay called me the day after stating they took care of the problem and the sensor ligh is now off, I went and took the car, just to find out that after I drove only two miles that the tire sensor light is back on, so I called them back and told them that the car is not fixed, they asked me to bring the car back and leave it for about 4-6 days, when I asked for a rental car, they denied(I have a brand new 2013 M benz) , they were very rude, they said they can't give a rental car. I took the car to another dealer ( Westchester, PA) and they were vey friendly, they apologized for the unpleasent experience that I just had, they gave me a rental car( mercedes also) and they diagnosed the problem correctly, they found that the tire sensors was malfunction and they had to replace the 4 sensors. I shared my experience with my collegues and some of them shared the same concerns with the Cherryhill dealer. I will never recommend cherryhill dealer to anyone, I just can't immagin how they stay in bussiness, their prices were high to start with( I got my car from westchester dealer $1300 dollers less), and most importantly, Cherryhill mercedes really lacks customer service. if anyone tried the Westchester dealer, they won't think twice, they will definitly leave cherryhill dealer forever and they will get to know, what is a good customer service and they will understand why I drive 70 miles to go to westchester dealer rather than going to my neighbor cherryhill dealer!!!!! More

I own a 2003 SL500 I needed a new strut for my vehicle,I called parts for this part and spoke with an employee named JP .He said they had the part for my car and it would cost $ 800.00. I picked up the part called parts for this part and spoke with an employee named JP .He said they had the part for my car and it would cost $ 800.00. I picked up the part and took it to my mechanic and he said it was remanufactured part.I tried to return it and this JP acted like an animal,he got in my face and told me he would not take it back even though I had my reciept.He threatened me Violence and told me not to ever come back.Iam going to court against these people and I would not recommend this company to anyone More