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Mercedes-Benz of Chesterfield
O'Fallon, MO
85 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 85 reviews
April 24, 2018
I love my C300! Dennis, Matt and Chris were fabulous to work with. Plaza West is so professional, knowledgeable and concerned that the customer leaves happy. They hav Dennis, Matt and Chris were fabulous to work with. Plaza West is so professional, knowledgeable and concerned that the customer leaves happy. They have won our business for sure. Mike and Cindy S. More
by CMSMCS123
Employees Worked With
GM Dennis McGrath was superb!, Chris Seaton, Travis Gude, Matt McGoogan
Helpful February 21, 2018
Service Procedures and Policies Recently had my 2012 ML serviced there. Several small issues but estimates and diagnostics were absurd (compared to comparable German auto service op Recently had my 2012 ML serviced there. Several small issues but estimates and diagnostics were absurd (compared to comparable German auto service options). They claimed I had to completely replace sunroof frame although another service business simply cleaned out drain channels--$2400 less cost than dealer suggested. They also wanted $500 to replace battery. More
by Jelmer
Employees Worked With
non disclosed
February 24, 2017
Amazing People, Amazing Service The minute I walked in the dealership I was greeted with a smile and a welcome. I worked with a young female who was very friendly and sweet. Not once The minute I walked in the dealership I was greeted with a smile and a welcome. I worked with a young female who was very friendly and sweet. Not once did I feel pressured while I was at the dealership, visiting a car dealer can be the worst experience. She was very knowledgeable about the features of the car and made the experience very enjoyable. The manager, Dan, also greeted me as I left. Even though I did not buy anything this time, I felt very welcomed and was happy with my experience. I will be recommending everyone to Plaza West. More
by PamCon
Employees Worked With
Kellan, Dan
June 08, 2016
Zero stars It's difficult to summarize my horrific experience in a short review. Here are some of the highlights: I only clicked one star because I couldn't c It's difficult to summarize my horrific experience in a short review. Here are some of the highlights: I only clicked one star because I couldn't choose zero. Customer service was horrendous (when problems arose, there was no communication from the dealership and many hours were spent calling or driving there to get issues resolved). This dealership is rife with questionable business practices (all talk, no action, nothing but empty promises). I had no other choice but to take my complaint to the top and still was unable to get a full resolution. I would never buy a car or recommend Plaza West to anyone. Lucky for me, I found Dave Mungenast on Manchester, which was the most pleasant experience I have had buying a car. They are total pros and I would highly recommend them to anyone. I got a quality luxury vehicle from them with no hassle. They know how to treat their customers. More
by MMT
Employees Worked With
Matt McGoogan, Orlando Ewing, Tom Baty
April 29, 2016
Worst customer service problem 1) told i was getting 4 new tires and only 2 were actaully new, i only discovered this when after 10,000miles and a year later my "new" tires problem 1) told i was getting 4 new tires and only 2 were actaully new, i only discovered this when after 10,000miles and a year later my "new" tires needed to be replaced. Problem 2) needed routine maitinence on my car and scheduled to have a loaner, needed by 8 am to get to work. When i arrived no loaner was available and i was told i was 4th in line to get a rental from enterprise. It was going to take another 40 mins which would've made me late so one of their running boys took me to work. Problem 3) another routine maintenance issue told i didnt need a loaner this time but they would take me work ans pick me up. They called me to say my car was ready, i told my colleagues i would be back in 15 mins, however when i arrived my car was sitting in the service area covered in pollen it had not been washed yet and clearly my car wasnt ready. Needless to say i was 45 mins late... My job is only a few mins away. When i brought these issues up to he manager there was no apology and he he More
by Cargirl3224
Employees Worked With
Paul, Miles, Charles
June 06, 2015
Choose PLAZA MOTORS WEST THEY'RE THE BEST I had a very good salesman at Plaza Motors West, Mr Orlando Ewing. I first went to the Plaza OLIVE dealership with my check to purchase the GLA250, bu I had a very good salesman at Plaza Motors West, Mr Orlando Ewing. I first went to the Plaza OLIVE dealership with my check to purchase the GLA250, but was treated so very badly by the General Manger Greg and his internet specialist Tom I was in tears. I was so upset and discouraged by their sales tactics, I had changed my mind about purchasing the GLA250. But when Plaza Motors West contacted me, they were exceptional courteous and polite. They handled business like professionals should. Thank you Orlando Ewing and general manager Tom. Also thanks to Susan from Mercedes Benz customer service department. More
by Gmommie
Employees Worked With
Orlando Ewing, Tom General Manager Plaza West
May 17, 2015
Poor follow up and untruthful This is the 2nd car bought from this dealership within 18 mos. Both cars were bought from the same salesman; Tom Burtlow . The most recent issue is To This is the 2nd car bought from this dealership within 18 mos. Both cars were bought from the same salesman; Tom Burtlow . The most recent issue is Tom Schulhouse, the manager there called me and left a message on my voicemail. I have tried calling him back and left messages for 3 weeks to no avail. I feel the reason he called me was in response to my last review online.. When I bought the most recent car in Dec 2014, the salesman told me at the time I bought the car it had new tires on it. Approx 2 mos later I noticed that the front tires were not new tires. I called the salesman and told him about this and he said he'd call me back but never did. Now the car I bought in March 2013, a Chevrolet corvette; after picking the car up and driving it back home I discovered that the right front turning signal was burned out. I called Tom Burtlow to tell him of this problem and he said he would get back to me but he never did. Because this was a safety issue I replaced the bulb myself which cost me 26.00 . Gregg Kamp 636-394-7918 More
by Greggsvette
Employees Worked With
Tom Burtlow , Tom Schulhouse
April 09, 2015
Disappointing Post Sale Services.. I have bought a used E 350 from This Dealer almost a month back.They are very good in talking ( Sweet talker) but the moment i was out of showroom the I have bought a used E 350 from This Dealer almost a month back.They are very good in talking ( Sweet talker) but the moment i was out of showroom they has stopped responding to Cell Phone Call,Land Line Call, Voice Mail, E Mail, Messages !! wow! that was real quick. Then the car they sold me has few things to be taken care of and upon bringing into their notice they tried to blamed it on me ! its been almost 3 weeks of continuous follow up but not able to get hold of them for the required services ! let me know if the have any escalation mechanism and it can be raised up for proper response and follow up mechanism. More
by Buyer
Employees Worked With
Matt McGoogan
April 06, 2015
E350 coupe purchase I have purchased four new Mercedes Benz vehicles in the past six years. Three of the four were purchased at another dealership that used to be located I have purchased four new Mercedes Benz vehicles in the past six years. Three of the four were purchased at another dealership that used to be located closer to my home in Chesterfield. This time around, I decided to do some upfront online shopping before deciding which dealership to visit. Plaza West attracted my attention with their prompt honest answers to my initial questions regarding a new E350 coupe. Upon receiving the requested information from Plaza West, I scheduled a visit to discuss the purchase. The sales experience at Plaza West was excellent from start to finish. My salesperson, Tom Bertelow, along with supporting staff members made sure all of my questions were answered and any potential concerns were addressed. Today I am the proud owner of a gorgeous new E350 coupe. Bottom line - I believe that I was treated very fairly and respectfully by the Plaza West team and would encourage anyone considering a Mercedes Benz to visit the Plaza West dealership. More
by Steve B. Chesterfield, MO
Employees Worked With
Tom Bertelow
February 24, 2015
Broken cruise control lever I was over whelmed of the quality, quickness and service for this part to be replaced. Two days and Andrea Swope - service advisor, not only kept me p I was over whelmed of the quality, quickness and service for this part to be replaced. Two days and Andrea Swope - service advisor, not only kept me posted, but had car delivered clean and timely.!!! More
by Hurley Pilates
Employees Worked With
Andrea Swope - service advisor
