Mercedes-Benz of Chesterfield

Quick, simple, easy and fair. My wife and I needed to quickly purchase an inexpensive but safe, high quality used car for my mother-in-law. Plaza West happened to have what we wer My wife and I needed to quickly purchase an inexpensive but safe, high quality used car for my mother-in-law. Plaza West happened to have what we were looking for with a used Honda Accord. I met with Sales Consultant Jessica Moody one evening and then negotiated a fair price and took delivery the next morning. No drama, no surprises, no games. Simple, straightforward, and fair. The way it should be. Jessica provided the kind of attention and professionalism in selling me a $4,000 car that I would expect in the purchase of a $60,000 Benz. More

Outstanding Dealership! We just took delivery of a new GLA250, our first Mercedes-Benz. From the first time we walked through the doors of this dealership all the way through We just took delivery of a new GLA250, our first Mercedes-Benz. From the first time we walked through the doors of this dealership all the way through the exceptional delivery process, we always felt welcomed and appreciated. Our salesman, Tom Bertelow was awesome! He took the time to listen to the ideas we had for options, tirelessly showed us a number of vehicles, stayed past his scheduled time to go home to accommodate our schedule, and most importantly, ALWAYS did what he said he would do. When our car arrived, he scheduled the delivery and was extremely thorough in explaining all of the features of the vehicle. He is a low pressure, polite and professional gentleman who knows the business and knows Mercedes-Benz. Our tour of their facilities showed a spotless service department with a friendly staff that gives us a confident and secure feeling that if/when our car needs service, it will be done right the first time. With regards to our trade in, Plaza Motors West was very fair in evaluating and appraising our car and gave us a price that was in line with our expectations. I would highly recommend this dealership to anyone in the market for a vehicle, new or used! More

we had a great experience Jessica let us take the car overnight to have our mechanic check it out. She was very helpful and friendly. Dealership also agreed to perform additio Jessica let us take the car overnight to have our mechanic check it out. She was very helpful and friendly. Dealership also agreed to perform additional maintenance before we took possession. More

Amazing Customer Service Experience I visited the Plaza Motors West location to inquire about a Mercedes Benz SUV very early one morning before everyone might have arrived for their shif I visited the Plaza Motors West location to inquire about a Mercedes Benz SUV very early one morning before everyone might have arrived for their shift since the establishment had just opened but Jessica Moody was very observant and noticed us immediately and welcomed us. She is very patient and knowledgeable and did everything within her power to negotiate the best purchase price for me, and I was extremely satisfied with her efforts and for this I am very grateful. She is an amazing salesperson and Plaza Motors West is very fortunate to have her as an employee! She is extremely competent, professional and above all, patient, as this quality is of paramount importance in the automotive retail industry. She also understands the importance of developing a personal connection with her clients to ensure that she understands their needs and can meet their expectations, and this is an exceptional quality that she possesses as well. When I purchase my next Mercedes Benz, I would love nothing more than to seek her counsel and expertise as I decide which vehicle would serve me best. Jessica is the epitome of a sales agent who provides an unparalleled customer service experience. Continue with the amazing work that you do Jessica!!! More

a great sales experience My sales experience was not the typically painful one. My experience with Jessica was pressure free, she understood and met all my needs, it was like My sales experience was not the typically painful one. My experience with Jessica was pressure free, she understood and met all my needs, it was like dealing with long time friend or family member. I will not hesitate to call upon her again or send someone to her in need of a car. Thanks again Jessica Moody, always keep the customer first as you did with me! More

Great people Jessica Moody was the friendliness salesperson. She made the purchase of my Cadillac a most pleasant experience. Go see her. I'll definitely be back a Jessica Moody was the friendliness salesperson. She made the purchase of my Cadillac a most pleasant experience. Go see her. I'll definitely be back again. More

They made a deal I couldn't refuse. I had been searching for the right car at the right price earlier this year. I had been to a couple dealerships with really bad results. I went to I had been searching for the right car at the right price earlier this year. I had been to a couple dealerships with really bad results. I went to the Plaza Motors West and met Jessica. She was very informative and really listened to what I wanted. When we found "the car" then she really worked with the manager for truly a price I could afford. Bought the car on the spot. I love it! They're very wonderful in the service department too! They even took the time to change my clock and set my navigation for vacation when I came in unannounced! ! Wow, now that's service. Try them. I think you'll love them. Jessica made a complicated experience easy. More

We were pleased with the way we were treated! Louie really worked to make a deal with us we could afford. They really try to earn the trust to make you loyal customers for life. really worked to make a deal with us we could afford. They really try to earn the trust to make you loyal customers for life. More

My Mercedes was doing jerky motion when driving, so this dealership did the diagnostics and advised me to replace the transmission for about $6000. I declined their offer and got it checked with an indepen dealership did the diagnostics and advised me to replace the transmission for about $6000. I declined their offer and got it checked with an independent Mercedes repair facility. They fixed the problem by resetting the adaptive transmission and charged me less than $100. I went back to Plaza Motors west with my car and talked to Herbert about the wrong diagnostics, they did. He said he was sorry and offered me a free oil change but I insisted on the refund of my diagnostics fee. He declined to refund the diagnostics fee, so I left. I complained to the Mercedes headquarters and they tried to negotiate with Plaza Motors West but invain. Later, I complained to the credit card and they were also unable to get the refund of the diagnostics charge. This dealership tried to loot money from me with their wrong diagnostics. I will never recommend this dealership for anybody. More

My wife and I had all new brake pads and rotors on our Range Rover Sport and while we did have some initial challenges, the professionalism and support provided by GM Louie Trevino and Service Manager Her Range Rover Sport and while we did have some initial challenges, the professionalism and support provided by GM Louie Trevino and Service Manager Herb Williams was outstanding! They went above and beyond to rectify any challenges we had. That said, I will look to have my vehicles services there again and I will recommend this service center to friend. Regards, Lawrence Tolbert More