Mercedes-Benz of Chicago

I brought in my 2007 E class for a noise that I kept hearing. Upon arrival I was greeted by a friendly service advisor. I told the advisor that I wanted to wait for my car to be serviced. The waiting hearing. Upon arrival I was greeted by a friendly service advisor. I told the advisor that I wanted to wait for my car to be serviced. The waiting area is extremely comfortable with an abundance of amenities (cappuccino maker, flat screen tv's, free wifi). After waiting for approximately 20 minutes, I was brought back to see the technician that looked at my car. Technician Larry was able to explain and visually show me the cause of the noise. It turned out it was a minor suspension issue. In addition to diagnosing the problem I came in for he also did a free inspection overall on my car. I decided to leave my car there for the noise repair and was given a loaner car to use until my car was fixed. Overall I was very impressed by my whole experience and felt very confident that my car was in good hands. More

I was looking for a 2010 R-class last month and contacted this dealer over the internet. I was interested in a car that only had under 100 miles (or at least that what they told me) on it and they took $1000 this dealer over the internet. I was interested in a car that only had under 100 miles (or at least that what they told me) on it and they took $1000 deposit over the phone. George from the dealership told me that he would call me and let me know the exact miles on the car and I was ready to fly to Chicago to take delivery the next day but I never received a call from him until noon. Then I called him and he said he would go to the warehouse to check on the car and call me after an hour and also said that go ahead and book your tickets and everything will be ready when you arrive at the dealership but I did not book my flight tickets. I told him I need an email confirmation with the current miles on it. Then he called me back after an hour and said that "I am sorry to disappoint you because the car has very severe damages but I can give you an identical R350 which has 14,000 miles on it for the same price". I was like what?????????? Basically they lied to me saying the R350 had less than 100 miles but originally it had over 14K miles on it and when I asked them the proof then George came up with this BS story saying the car was damaged. How could you deal with the customer without knowing the car was damaged? Even if the car did have damages how come the dealership would sell me an identical demo model with 14k miles for the same price as a brand new R350? Who will buy the demo for the same price as a new model? I hate this dealership. No wonder all over the internet people posted very bad comments on this dealership. I would never advise anyone to deal with this dealer in the future. On the other hand I had a very good experience with another dealer who did everything beyond my expectation and I will be posting comments for them soon. I would advise everyone to read the reviews in the internet before they talk with car dealers. More

Awesome!!!Awesome!!!Awesome!!! MZB of Chicago has edcauated me on how you should be treated when you are car shopping. I have been to several dealerships and MZB of Chicago, Fletcher Jones has won th edcauated me on how you should be treated when you are car shopping. I have been to several dealerships and MZB of Chicago, Fletcher Jones has won the award for great sevice. I sent an email and Sandra called me to set up an appointment and said that John Willis would be able to answer all my questions. I met John and and I said that I know about BMW's but I don't know much about MZB. Well needless to say, he rolled out the RED CARPET. John educated me on each cars performance in detail...and I undertstood it!!!! This is valuable information that all ladies should ask. John says "on courtesy of MZB we would like for you to test drive a 2010 C-Class". Yes!!! I would love to test drive it! I received a call the next day from Sandra asking how did I like the car. I said I glided to work like a 747 airplane, I really like this car. I told her to tell John to start working on the deal. John and Sandra left a msg on my voicemail regarding a 2006 E-Class with 4,700 miles and that I should check out the web site and let them know what I think about it. I called them back and said are you serious, this car is Sharp and miles are perfect..work the deal on this car NOW!!! I am very, very happy to say I got the car and it is sharp!!! James Licardie and John Willis also worked out the warranty and that made my experience complete. For all single ladies who feel affaid to go car shopping by yourself, stop it....Talk with John Willis, he will make you feel very comfortable, roll out the red carpet, you will feel like a queen and he will make sure that you are happy with the car. I will see you for my next car...The best car shopping experience that I have ever had!!! More

The service at Fletcher Jones was convenant and pleasant. The staff was friendly and made me feel like I was a very important customer. I brought in my 08 E350, for the scheduled B service and to fix my chec The staff was friendly and made me feel like I was a very important customer. I brought in my 08 E350, for the scheduled B service and to fix my check engine light, in the morning on my way to work. I met with Melvin Peoples who was able to provide me with a loaner car while my car was in for repairs. After about two hours after dropping off my car Melvin called to inform me that the B service was complete and that the check engine light was fixed and covered under the manufacters warrenty. At that time he also told me that my car was due for a couple of other maintance items so I agreed to have a brake fluid flush performed. All the work was done in a timly fashion and I was able to pick up my car right after work. This was a much better experience than I have had at other dealerships before and I am going to return for my next service. More

Asking speaking with Mr Willis on several occasions, I decided to venture into Chicago. During my telephone conversations, Mr. Willis claimed to have spoken with the previous owner on numerous occasions, decided to venture into Chicago. During my telephone conversations, Mr. Willis claimed to have spoken with the previous owner on numerous occasions, a 150 point inspection was performed on the car and some other odds and ends. Upon my arrival, I was approached by another "sales" man, Mr. Canino. Mr. Canino grabbed the keys in order for me to perform my inspection and take the car for a test drive. Upon starting the car, with the hood open, I asked the "salesman" about the exhaust leak coming from the engine compartment. "That's normal for these cars" was his response. After the test drive was complete, I asked Mr. Canino to see the 150 point inspection performed by the dealership. After 90 minutes, he sent the used car manager over to inform me they could not find it. "It's Saturday and we do not have access to this." Interesting, you're a car dealership and do not have access to this and other information due to it being the weekend. I go ahead with the purchase. Of course, Fletcher wanted to take care of "everything". Imagine my surprise, not really, when I take it to a European car service shop to find out the following was not caught on their 150 point inspection; Leaking transmission, headers were heated and twisted in order to fit the heads, leaking passenger side valve cover, service F due, broken supercharger cooler reservoir mount, no SAT, no manuals, wheel bearings needed attention and super charger belt at 50%. I email this service order to Mr. Canino who assures me that FJ Mercedes Benz will cover half of the cost and the check is in the mail. I'm going on 3 weeks now with no check and no license plate. More

Bunch of crooks!They sold me a maintenance plan saying that I will get a full refund if I do not use any of their services. I cancelled the plan before I used any of the services, but they still did not g that I will get a full refund if I do not use any of their services. I cancelled the plan before I used any of the services, but they still did not give me a full refund, instead prorating it based on the time for which I had the maintenance contract. So, they charged me more than $200 for providing no service, although when they sold the contract to me, they said that they will not charge me anything if they did not provide any service. Read the fine print very carefully and do not believe anything the sales person tells you! More

I bought a used SL65. I am from out of state. Ken said the deal must close in 2 days. I wanted the car so that was OK. After that any questions that I had took days if not weeks to answer. Many times he l the deal must close in 2 days. I wanted the car so that was OK. After that any questions that I had took days if not weeks to answer. Many times he lied. Maybe it's a good dealership but I'd never buy another car from this guy. More

Same exact experience. Clueless. They never have gotten my car fixed in time -- last time i was there put in wrong tires (different than what i ordered) then charged me for the loaner that I wouldn't have my car fixed in time -- last time i was there put in wrong tires (different than what i ordered) then charged me for the loaner that I wouldn't have needed. I hate these guys -- I will never buy a Mercedes again until they allow another dealer in town. More

I went in to buy a new CLK550 trading in my 2003 Acura CL with only 25K miles on it. I had received a letter from Brent the GM inviting me in. I test drove a car asked them a couple of questions and to ch with only 25K miles on it. I had received a letter from Brent the GM inviting me in. I test drove a car asked them a couple of questions and to check the cars incoming to find one equipped the way I wanted. When they realized that I wasn't interested in the 350 they had in stock or a year old 500 demo, they rapidly lost interest. The salesman was to call when a certain car arrived. Met Brent while there, he couldn't care less. No call, no follow up and I run a company that does business with them and they knew it. Not a word, couldn't be bothered. Wow, what a pathetic experience for someone wanting to buy a 70K car. Pitiful. Their business must be great, they had no interest in selling me a car. More

Don't let the fact that this is a Mercedes dealer fool you...this is the sleaziest organization I have ever dealt with when it comes to purchasing an automobile. Check any purchase out thoroughly with ver you...this is the sleaziest organization I have ever dealt with when it comes to purchasing an automobile. Check any purchase out thoroughly with verifiably independent sources, especially if considering any of their used cars. <br><br>After receiving the car, I discovered a leaky roof, broken seat adjusment motor, previous water damage and the motor would intermittently stall. Subsequent attempts to recitify led to nothing but frustration. The GM, Brent Sullivan, ignores any/all correspondence. The salesman, Mark Jay, pleasantly tells you there is nothing he can/will do.<br><br>I guess when they say their 'Name Means a Great Deal' they are not talking about quality and/or good customer service. More