Mercedes-Benz of Chicago

Best place to purchase a car Issac was personable, trustworthy and proactive in taking care of us during our process. Quite refreshing from the other dealerships we went to. We en Issac was personable, trustworthy and proactive in taking care of us during our process. Quite refreshing from the other dealerships we went to. We enjoyed talking to him and his insights on which cars were best for our situation. When we found the car he took extra care to show us everything in so far as coming into the office early. Our negotiations process was pleasureable and not antagonistic. Highly recommended this dealership!!!! More

Professional and Easy My experience in purchasing my GLE 43 was extremely positive. Emil was involved with me for over three months in helping get every detail of my vehicl My experience in purchasing my GLE 43 was extremely positive. Emil was involved with me for over three months in helping get every detail of my vehicle nailed down from the design to the pricing. I love my new car and appreciate all his help. More

Purchase of new car Tetiana was exceptional. I highly recommend her for any purchases. It was a no hassle experience. I knew what my budget was and they were very easy Tetiana was exceptional. I highly recommend her for any purchases. It was a no hassle experience. I knew what my budget was and they were very easy to accommodate. More

Fletcher Jones Returning Customer Hysen was great to work with. We found the purchase process straightforward and easily found the vehicle that met our needs. Looking forward to cont Hysen was great to work with. We found the purchase process straightforward and easily found the vehicle that met our needs. Looking forward to continued great customer service. More

Best Car-buying Experience Ever I had the most seamless car-buying experience ever with Isaac Shamoon, Lok and Chris. I never custom-ordered a car before, but these guys made it ext I had the most seamless car-buying experience ever with Isaac Shamoon, Lok and Chris. I never custom-ordered a car before, but these guys made it extremely easy (and they were unbelievably patient with me). The actual process of negotiating can be somewhat uncomfortable, but Isaac, Lok and Chris expelled any hint of that. They knew I was celebrating a life-milestone with this car and helped me look in every nook-and-cranny to save money here and there. Chris and his team sincerely made me feel like I was family! My car also arrived way ahead of schedule. Isaac was so excited for me when my car arrived—made me feel like it was Christmas morning. I felt like he couldn’t get enough of my car while he was installing my new plates and showing me how to drive it—it was so endearing. I was really blown away by my car-buying experience here at MB-Chicago. Thank you!! More

Isaac Shamoon and Travis Yonn I bought my car from FJ almost three years ago and moved states. When it was time to upgrade, I got a call from Isaac Shamoon talking about newer mode I bought my car from FJ almost three years ago and moved states. When it was time to upgrade, I got a call from Isaac Shamoon talking about newer models and sales event at that time. Because I changed states I wasn’t able to go forward with the purchase with him. HOWEVER, I wanted to return and request refund for my extended warranty and tire insurance on my old car after trading it in at a different dealership; after many unanswered calls with FJ finance department, Isaac went off his way to solve my issue, called me back and did everything he could to pass my message and refund requesy details to the finance department. He is a sales guy! That isn’t on his job description and I certainly didn’t expect such commitement to customer satisfaction on a post purchase issue from a salesman. As a matter of fact, my refund was requested and approved without me talking to the finance guys at all. Also, after he connected me to the finance manager he kept messaging and calling to follow up till my refund was processed a month later even though I’m not buying from him or even his dealership, chapeau Isaac. Finance Manager Travis Yonn. I’m very grateful for your follow up on your days off and after work hours. Travis gave me his direct number and updated me daily on the status of my checks with all professionalism expected from a Mercedes finance manager. When the check experienced a delay in sending, Travis overnighted it so it arrives as soon as possible. Thank you Travis. My experience isn’t a buying experience where everyone would do their best so you can buy from them. Mine was a refund and FJ’s Isaac and Travis made me feel just as great when I was getting refund as when I was purchasing. Very professional. More

Best car buying experience ever! I must say my salesman Isaac was not only professional but very knowledgeable about the vehicles and wasn’t pushy. His team worked together to give me I must say my salesman Isaac was not only professional but very knowledgeable about the vehicles and wasn’t pushy. His team worked together to give me a great overall experience. I will definitely recommend Isaac and his team! More

Very helpful and informative I had walking issues and Nick was most helpful was yo visit Audi but Nick had me at hello very knowledgeable about car I had walking issues and Nick was most helpful was yo visit Audi but Nick had me at hello very knowledgeable about car More

Super They did a great deal of helping me get the car I really wanted . I really appreciate the effort they put forth into helping me. I would definitely re They did a great deal of helping me get the car I really wanted . I really appreciate the effort they put forth into helping me. I would definitely recommend other people to this Dealership More

Nice! Just overall happy with the cistomer service. I was happy to have David as my sales rep. Real nice guy and was an expert im his field of expertise. Just overall happy with the cistomer service. I was happy to have David as my sales rep. Real nice guy and was an expert im his field of expertise. More