Mercedes-Benz of Chicago

Service on GL450 Excellent customer service. Scheduling the appointment was easy and quick. Shannon provided excellent communication about the timing of the repairs a Excellent customer service. Scheduling the appointment was easy and quick. Shannon provided excellent communication about the timing of the repairs and the cost. The text and email alerts helped a lot. The shuttle was a wonderful convenience. More

Service A+ My service rep was Charles. There was no delay in getting me in, but there was a delay in beginning the work. No worries says Charles. I got a real My service rep was Charles. There was no delay in getting me in, but there was a delay in beginning the work. No worries says Charles. I got a really nice loaner and the work was done in a day. He updated me with texts and I was able to pay online for a quick return. Highly recommended! More

Easy process Nick Capone had the two cars we discussed over the phone ready when I arrived for review and a test drive. Everything was presented professionally an Nick Capone had the two cars we discussed over the phone ready when I arrived for review and a test drive. Everything was presented professionally and fully, He even personally delivered the car to my house after we were done. More

Excellent experience Had a great experience. Charles was great and so was Lok. Just want to mention that when I entered the dealership there were 4 or 5 people standing at Had a great experience. Charles was great and so was Lok. Just want to mention that when I entered the dealership there were 4 or 5 people standing at the front desk wearing suits which can be intimidating. One guy actually looked at me from top to bottom not sure why. That was a minor thing I wanted to mention. Once lok came to help me out it was super smooth after that. Charles was so helpful and he is truly a pleasure to work with. I am overall very satisfied. More

good job Very good job. Very professional.I was completely satisfied. .I really enjoyed Francisco`s service he did a great job. Overall A plus. Also thanks for Very good job. Very professional.I was completely satisfied. .I really enjoyed Francisco`s service he did a great job. Overall A plus. Also thanks for the chocolates. More

Hard to believe from a car dealership!! My car had to be towed on a Thursday evening to the dealership. Friday we were supposed to leave for the weekend and I called the dealer that morning My car had to be towed on a Thursday evening to the dealership. Friday we were supposed to leave for the weekend and I called the dealer that morning expecting to be told how difficult it would be to have work done that day without an appointment. Instead, the contact person seemed genuinely concerned about our trip, put a rush on the car and called back about every 30 minutes with an update. The work got done and we left for our weekend. I was not surprised; I was stunned. More

It was very professional I had a loanee car wairing for me. The service was completed within the time I was quoted. The staff was friendly, helpful, and efficient. There were I had a loanee car wairing for me. The service was completed within the time I was quoted. The staff was friendly, helpful, and efficient. There were no problems. More

Great service Long time service advisor. Mr. Melvin Peoples always give Excellent Professional Service. I greatly appreciate all his efforts everytime. I know Long time service advisor. Mr. Melvin Peoples always give Excellent Professional Service. I greatly appreciate all his efforts everytime. I know My Vehicle is SAFE FOR DRIVING AFTER BEENING SERVICE . Thank You More

Paul Price is an excellent agent! He is knowledgeable, fair, real, loyal and the best person at this dealership to work with as he cares. He is knowledgeable, fair, real, loyal and the best person at this dealership to work with as he cares. More

Excellent service in friendly environment. I was impressed with the attention to detail and efficient work attitude .I was also impressed with the clean and cal service in friendly environment. I was impressed with the attention to detail and efficient work attitude .I was also impressed with the clean and calm environment. More