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Mercedes-Benz of Chicago

Chicago, IL

4.8
1,162 Reviews

1520 W. North Avenue

Chicago, IL

60642

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Showing 1,162 reviews

May 01, 2018

Thank you Sam for helping us find a great vehicle that fit our needs. We had a great time. We will be back to upgrade soon:) Greg and Robbi More

by Greek9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Tomaino
May 02, 2018 -

Mercedes-Benz of Chicago responded

Hi Greg and Robbi, Thank you for sharing this wonderful review on Sam. I am happy to hear that you all are enjoying the vehicle and that Sam was able to assist. Welcome to the Fletcher Jones family. Please do not hesitate to call me for any future assistance directly at 312.628.4412. Warm Regards, Taylor Johnson Guest Experience Advisor

April 24, 2018

Purchased CPO c300 4matic Had a very great experience at this dealership. Staff members were very kind and helpful! Hysen Alickolli is the salesmember that helped us make our p More

by Jvon2018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hysen Alickolli
May 03, 2018 -

Mercedes-Benz of Chicago responded

Hi Jvon2018, Congratulations on your new Mercedes-Benz C 300! Thank you for leaving your feedback! We are pleased to hear that Hysen was able to provide you the Fletcher Jones Difference. We love to hear that our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are always here to help! Mark Hoegler General Manager

April 23, 2018

service My service experience was much better than the mb competitor in the suburbs, the work was done right the first time and the service reps were very pro More

by zug
Recommend Dealer
Yes
Employees Worked With
lynn olson, Daniel Hoffman
May 03, 2018 -

Mercedes-Benz of Chicago responded

Hi Zug, Thank you for sharing your service feedback with us! We are pleased to hear that Daniel was great to work with and was able to earn your 5-star rating. This is what we like to hear in regards to not only our sales team but service as well. If any questions arise, please do not hesitate to reach out and we look forward to working with you again in the future! Mark Hoegler General Manager

April 20, 2018

Quick sale I always say that buying a car is worse than getting a root canal. Not with Hysen. I was in and out in an hour. He is very professional and knowledgea More

by Spimen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hysen Alickolli
Apr 23, 2018 -

Mercedes-Benz of Chicago responded

Hi Spimen, Thank you for leaving your feedback! We are pleased to hear that Hysen was able to provide you the Fletcher Jones Difference. We love to hear that our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are always here to help! Mark Hoegler General Manager

April 19, 2018

Happy Customer Great service. Great staff. I was welcomed right when I pulled up to the drive up. Got taken care of right away. I'm Very Happy with the service!! More

by BB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Hoffman
Apr 20, 2018 -

Mercedes-Benz of Chicago responded

Hi Guest, Thank you for taking the time to share this wonderful review. We truly are happy to hear that you enjoyed your service experience. Your business and feedback are greatly appreciated. Please feel free to call me if you ever need any assistance 312.628.4412. Best Regards, Taylor Johnson Guest Experience Advisor

April 19, 2018

Great Service Experience Brought in my GLE 350 for a recall. The shop was busy but once Melvin Peoples saw me, he quickly fit me into his workload and addressed my needs from More

by Dsanders923
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Melvin Peoples
Apr 19, 2018 -

Mercedes-Benz of Chicago responded

Hi Dsanders923, Thank you for sharing your service feedback with us! We are pleased to hear that Melvin was great to work with and was able to earn your 5-star rating. This is what we like to hear in regards to not only our sales team but service as well. If any questions arise, please do not hesitate to reach out and we look forward to working with you again in the future! Mark Hoegler General Manager

April 17, 2018

Amg c44 Great people! Thank you so much Valerie! Love the dealership. Everyone is so friendly and nice. What a great experience I had at this dealership More

by Oracko2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob McKinnon, Dennis Smith, Valerie Ollar
Apr 19, 2018 -

Mercedes-Benz of Chicago responded

Hi Oracko2, Thank you for taking the time to share your feedback! We're very happy to hear that we were able to earn your 5-star rating! If any questions arise, please do not hesitate to contact us at any time! We're always here to help! Mark Hoegler General Manager

April 16, 2018

Great great, simply great Great, great, great customer service all around. Mister Sam Tomaino went above and beyond. Definitely recommend this team. Jennifer was also terrifi More

by Kr86010305620
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Tomaino , Francisco Aguilera
Apr 19, 2018 -

Mercedes-Benz of Chicago responded

Hi Kr86010305620, Thank you for leaving your feedback! We are pleased to hear that Sam as well as Jennifer were both able to provide you the Fletcher Jones Difference. We love to hear that our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are always here to help! Mark Hoegler General Manager

April 15, 2018

Fast, courteous, professional From the initial call to set up appt to the great service and follow up by Eric to the clean, modern and efficient service center, all made me feel th More

by Fargonorth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erick McGregor
Apr 19, 2018 -

Mercedes-Benz of Chicago responded

Hi Fargonorth, Thank you for sharing your service feedback with us! We are pleased to hear that Erick was great to work with and was able to earn your 5-star rating. This is what we like to hear in regards to not only our sales team but service as well. If any questions arise, please do not hesitate to reach out and we look forward to working with you again in the future! Mark Hoegler General Manager

April 14, 2018

Awesome service and customer experience I am always satisifed with the job done with my car and how they handle the needs of their clients be it providing free transport services after leavi More

by dreamcar25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Roesch, Max Nodelman
Apr 19, 2018 -

Mercedes-Benz of Chicago responded

Hi dreamcar25, Thank you for leaving your feedback! We are pleased to hear that both Max and Shannon were able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining the high standards that we practice. We're happy to hear you were able to utilize our shuttle service! If any questions arise, please don't hesitate to contact us at any time! Mark Hoegler General Manager

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