Mercedes-Benz of Chicago

The service was professional and the explanation from the mechanic was clear. Paul was excellent mechanic was clear. Paul was excellent More

If you're looking for communication and accountability, look elsewhere. My service advisor completely ignored multiple calls and text messages requesting an update on my vehicle. The dealership closed w look elsewhere. My service advisor completely ignored multiple calls and text messages requesting an update on my vehicle. The dealership closed without anyone contacting me, leaving me to rearrange my work and client meetings because no one bothered to provide a simple status update. After I submitted a complaint, the Service Manager Andrew Berk personally called, apologized and admitted the communication was unacceptable, and promised to look into a warranty claim for my damaged seatbelt. He assured me he would get back to me. Andrew never followed through. I sent a text message to his personal phone number which he gave me and the Management phone number to no response. The most disappointing part wasn't just the poor communication, it was management making promises they had no intention of keeping. That's not the level of service anyone should expect from a Mercedes-Benz dealership. I expected premium service. Instead, I received excuses and broken promises. More

Remove the surcharge; you're a luxury dealership adding 3.5% to a $700 ticket is a serious joke. You all seriously have the money to pay this and not the customer. 3.5% to a $700 ticket is a serious joke. You all seriously have the money to pay this and not the customer. More

Mercedes Benz of Chicago - Double, Triple check EVER detail they give you. They sent us all the paper work stating the vehicle was Certified Pre Owned. We even double checked with them directly via em detail they give you. They sent us all the paper work stating the vehicle was Certified Pre Owned. We even double checked with them directly via email and they confirmed CPO before we drove all the way there. Come to find out the car had three worn out tires and bad brakes. NO CPO at all. Do not trust what they tell you. Either they are dishonest or incompetent. Either way please be very careful. Icing on the cake, my wife had to pull over on the way home because the front tire was going low. Please be careful. More

Everyone is very friendly and helpful. They aren’t pushy and help you make buying or servicing your car very easy. They aren’t pushy and help you make buying or servicing your car very easy. More

This dealership does make every effort to make your experience stress free. They have friendly, professional, and efficient staff. experience stress free. They have friendly, professional, and efficient staff. More

Fun test drive with Antonio No pressure from sales to purchase. Overall one of the best used car purchase experiences I've had. purchase. Overall one of the best used car purchase experiences I've had. More

The service and the personnel all were excellent, and efficient and i had the car back the same day. efficient and i had the car back the same day. More

The service was excellent, professional, and efficient. Everything was completed quickly and exceeded my expectations.” Everything was completed quickly and exceeded my expectations.” More

This dealership was very impressive the building was clean and the staff was very friendly clean and the staff was very friendly More