Mercedes-Benz of Chicago

Customer service was great, the staff was willing to help and answer any questions I had, and was willing to breakdown anything I didn’t understand. and answer any questions I had, and was willing to breakdown anything I didn’t understand. More

Ended up being a very unpleasant experience with Michael at this location. Had everything in order to go purchase a vehicle. Even tried offering up money so I could get up there and purchase, and they sold at this location. Had everything in order to go purchase a vehicle. Even tried offering up money so I could get up there and purchase, and they sold it the night before. They do not care about customers only that check. Be cautious they will happily waste your time. They wasted multiple days of mine, they’ll do it to you as well. Was told via google reviews to talk to general manager so they could restore faith. After general manager reached out, my experience was no different than the first if not worse. General manager didn’t have anything to say other than we’re really sorry about 10 times. Then says we will look for something else, without even asking what it was I was looking for. Obviously not worried about said scenario. This is bad business. Handled very poorly. Being a Mercedes owner currently, this situation really surprises me a Mercedes dealer has operated in this manner. I would not recommend this dealer. More

Clean waiting environment with ample seating. The staff I interacted with were polite and helpful. The staff I interacted with were polite and helpful. More

Easy Peezy good to work with easy to deal with an all-around great experience all-around great experience More

I had a great experience buying a used Mazda from this dealership. I was very impressed with everything, start to finish. The sales team was not aggressive at all and Ibrahim especially was wonderful. He dealership. I was very impressed with everything, start to finish. The sales team was not aggressive at all and Ibrahim especially was wonderful. He seemed very knowledgeable, honest, and kind. He really went above and beyond for me. I got the car for a great price and I couldn't be happier with how everything went. I would absolutely love to buy from them again in the future! More

Helpful and timely updates for service, always provides a loaner and waiting area is large, clean and provides coffee, water and snacks. loaner and waiting area is large, clean and provides coffee, water and snacks. More

MB CHicago sets the standard for service. They are hands down the best around. They are HONEST and fair and have always created a safe environment to have minor to major repair and warranty w They are hands down the best around. They are HONEST and fair and have always created a safe environment to have minor to major repair and warranty work performed. They are professional and care about each client! Their service advisors are long standing even after the Fletcher brand sold to AN. I’m impressed and grateful to have them on my side and hold their experience and expertise! More

They wanted me to apply for credit via their system (Autonation). Never heard from finance like I was told. Salesman took his sweet time responding. I went directly to MBFS and was approved within an h (Autonation). Never heard from finance like I was told. Salesman took his sweet time responding. I went directly to MBFS and was approved within an hour. Working a deal on a car and then find out they sold it out from under me. Wasted our time. If you want a Mercedes dealer in the Chicago area that has competent employees, I’d skip Chicago Mercedes. Pick one of the MANY other Mercedes dealers in the greater Chicago area. More

Always appreciate the high quality staff and service from this location. Joshua and the rest of the staff are very helpful and friendly. Great experience. this location. Joshua and the rest of the staff are very helpful and friendly. Great experience. More

Always have had exceptional service, and in particular from my long-term service representative Erik McGregor from my long-term service representative Erik McGregor More