Mercedes-Benz of Chicago

Leon Smith and Matthew on the Sales Team did an excellent job working with me. They gave me all my options which helped me narrow down my search to the car that completely suit my needs. They explained in de job working with me. They gave me all my options which helped me narrow down my search to the car that completely suit my needs. They explained in details all the features, packages, trims available to me. Leon Smith was very polite, courteous and fun to work with. Matt was very knowledgeable , sharp and professional. I will definitely return as a happy customer/client even though I live almost 300 miles away from the dealership. More

Excellent car Obi one kenobi is great Leon is amazing love the car a lot love the car a lot More

Excellent follow up and customer service. All of the details were transparent, staff is friendly and helpful. Always a pleasure bringing my car for service at Mercedes-Benz of Chicago. All of the details were transparent, staff is friendly and helpful. Always a pleasure bringing my car for service at Mercedes-Benz of Chicago. More

Salvador, my service advisor, was responsive, informed, explained the problem and the matter was corrected timely at the cost and within time frame he projected. Excellent service! explained the problem and the matter was corrected timely at the cost and within time frame he projected. Excellent service! More

My salesman, Kevan Nguyen, is impressively professional and was available for hours of lengthy discussion to reach our purchase. He remains available to answer many questions about my Maybach S680's operat and was available for hours of lengthy discussion to reach our purchase. He remains available to answer many questions about my Maybach S680's operating features. Equally impressive was Finance Director Roy Woodstrom who accommodated us with competitive financing to complete our purchase. Many thanks to Gabriel Orelove, Fletcher-Jones Mercedes-Benz of Chicago General Sales Manager, for providing accommodating quality service. My wife and I live in Trump Tower Chicago where high-end cars are abundant. Many residents have already passed my parked car and commented with enthusiasm about the Maybach S680. We will always refer them to Fletcher-Jones Mercedes-Benz of Chicago. We will remember and recommend the Fletcher-Jones Mercedes-Benz of Chicago dealership as being a friendly and accommodating neighbor. More

Ibrahim Amin was excellent. He was knowledgeable, professional, personable, and patient. He exhibited a comprehensive understanding of a complex product and was able to answer He was knowledgeable, professional, personable, and patient. He exhibited a comprehensive understanding of a complex product and was able to answer all of our questions and provide straightforward explanations. He was always polite and his energy and passion for the product was contagious. I would recommend him to any of our friends who are considering purchasing a Mercedes Benz. More

My advisor Adam has the best customer service skills I’ve ever seen. Awesome job ever seen. Awesome job More

I went to the dealer for the Oil change , Hasan from the beginning was very professional with me and very attentive. The service he gave me was excellent. beginning was very professional with me and very attentive. The service he gave me was excellent. More

My service date: 18-May-2024 I've appreciated the Personal and Professional level of service that I've received from the entire MB of Chicago on Elston avenue staff. I worked with Julissa M. (Issue Personal and Professional level of service that I've received from the entire MB of Chicago on Elston avenue staff. I worked with Julissa M. (Issues with my tire & Rear tail lamp cover replacement), who in my opinion was absolutely tremendous. I was kept in the loop about the status of my AMG GLC 43 and my questions were answered, where I felt confident. I've shared my MB Fletcher Jones experience with family and friends. Keep up the awesome work that you're providing and as always, thank you! More

Michael Berman was the best salesperson ever - not only did he find a car I didn't even know I wanted but he called me and sold it to me over the phone! He facetimed me and showed it to me. He studied abou did he find a car I didn't even know I wanted but he called me and sold it to me over the phone! He facetimed me and showed it to me. He studied about it that night and was able to give me a thorough understanding of how it worked the next morning. My first electric car and I absolutely love it! He made it all so easy! He was very calm when I took it for a test drive and just so knowledgeable about all the features. Michael is such a kind guy and not at all pushy. He's a good one! More