Mercedes-Benz of Cincinnati

Recent purchase of 2016 c450 I recently purchased my first Mercedes Benz from Merc of Cincy. Prior to this I had been an Audi owner and had always thought highly of the way I was I recently purchased my first Mercedes Benz from Merc of Cincy. Prior to this I had been an Audi owner and had always thought highly of the way I was treated at the Audi dealership. I have to say that my experience with Merc of Cincy, especially with my salesman Chris Walker, has topped any experience I've ever had at a car dealership. Chris made the process so simple and easy for me. I visited the dealership about a half dozen times to test drive a number of cars before making my decision and ordering what I wanted. Each time Chris was very attentive, personable, and made me feel like part of the family. Prior to the delivery of my car Chris did 90% of the work before I arrived for pick up. Once there it only took about 15 minutes before we were sitting in the new car with him explaining features etc. All I have to say is this is the best experience I've ever had at a dealership and Chris went beyond expectations in taking the anxiety out of the car buying experience. However, regarding purchasing an extended warranty, I was able to purchase the Mercedes ELW through a different dealer in Santa Monica, California at a discounted price compared Mercedes of Cincinnati. The Mercedes of Cincinnati finance director was not able to match the other dealers' pricing. So to sum it up, if you're going to buy a Mercedes, buy it from Chris Walker at Mercedes of Cincinnati. If you are going to purchase an extended warranty, you may want to look elsewhere and price shop different dealers after your purchase. Just make sure you do it within 30 days of purchase so you don't pay a 15% surcharge. More

Experience at MB dealership Thad was very prompt, everything was ready to go when we went to the dealership. He took time to explain all the features in the vehicle, and other se Thad was very prompt, everything was ready to go when we went to the dealership. He took time to explain all the features in the vehicle, and other services available. We have had excellent experience over the past 6 years. Thad always took extra step to help us and get the best deal. Everything was done within a short period. Would highly recommend to friends and family More

Fantatic Service and Delivery Great communication throughout the whole process. Paid attention to my needs and most importantly my wants when building the car. 3 years from now I Great communication throughout the whole process. Paid attention to my needs and most importantly my wants when building the car. 3 years from now I will return to purchase or lease another car from this dealership. More

Excellent buying experience Mercedes Benz of Cincinnati took care of everything. Jed was knowledgeable and accommodating,. I got exactly what my car was worth for a trade-in an Mercedes Benz of Cincinnati took care of everything. Jed was knowledgeable and accommodating,. I got exactly what my car was worth for a trade-in and the white glove treatment on my used E350 was top notch. Brion was personable and very efficient with paperwork and information. More

Best Car Buying Experience I had the best car buying experience with the team at Mercedes Benz of Cincinnati. Melanie was very responsive, regardless of the working hours. She I had the best car buying experience with the team at Mercedes Benz of Cincinnati. Melanie was very responsive, regardless of the working hours. She responded quickly to my questions. The purchasing process was simple and efficient. Everything was ready when I arrived to pick up my car. More

Great experience A company is the as good as the people that work there. You have a great company that will continue to impress. I look forward to buying my next car h A company is the as good as the people that work there. You have a great company that will continue to impress. I look forward to buying my next car here. More

Exceeding All Expectations! I can't express how wonderful Chris Walker has been to work with!!! He continues to make sure we are happy and not in need of a single thing as we bec I can't express how wonderful Chris Walker has been to work with!!! He continues to make sure we are happy and not in need of a single thing as we become more aware of all the awesome things our new car offers!!! It has been and continues to be a wonderful experience with Chris and the entire staff at Mercedes-Benz Cincinnati! More

Great Experience with Great People I just took delivery of the THIRD Mercedes I've leased from the dealership. Jed Hargett has been my sales representative for each, and in every case I just took delivery of the THIRD Mercedes I've leased from the dealership. Jed Hargett has been my sales representative for each, and in every case he and his staff have been terrific to work with - professional, attentive, and proactive in looking for an arrangement that meets my needs. This is a top quality operation, I'm delighted with the new car, and look forward to continuing our relationship for years to come. More

Awesome experience with buying a 2016 GLC 300 from Mercedes Zach Glutz, Sales consultant was professional, knowledgeable and customer focused. Went there just too peek at the new GLC 2016. But, ended up in clos Zach Glutz, Sales consultant was professional, knowledgeable and customer focused. Went there just too peek at the new GLC 2016. But, ended up in closing the deal on the same (within an hour). He listened to our needs, then walked us through the options available and helped us to finalize the features/options that best suites our need. We got overwhelmed by his gentleness to give respect to our religious belief and drove to work to take care of the handing over formalities during his time off period. Also, spent adequate time with us to demo the features available in GLC 300 and take a tour to the Service department. Hats off to his professionalism and compassion. Katie Segrist, Business Manager did a splendid job with negotiating the competitive interest rate with the financial institutions. She was knowledgeable with all the terms and conditions defined in the policy and was able help us to finalize the terms that suites our need. We were able to finalize the terms and complete the paper work in 30 minutes. Hats off to her knowledge and speediness with paperwork execution. More

First Class Service Thad was very helpful from the start. He made our purchase of our SL 550 very easy. He was straight forward as he walked us through the options. Thad was very helpful from the start. He made our purchase of our SL 550 very easy. He was straight forward as he walked us through the options. More