Mercedes-Benz of Cincinnati

March 17, 2014 A "Great" rating has to be March 17, 2014 A "Great" rating has to be earned and by earned I mean by a deliberate, natural and obvious pattern of behavior. Not something that March 17, 2014 A "Great" rating has to be earned and by earned I mean by a deliberate, natural and obvious pattern of behavior. Not something that is practiced or casual. Mr. Hargett was a natural. He was encouraging and informative. Every question was answered, every concern was addressed. I had not seriously considered purchasing a Mercedes-Benz. The trip to this dealership was fifth on my list: GMC, Toyota, Mazda, Chrysler and then Mercedes-Benz of Cincinnati. Experiences varied. Surprisingly, at some of these dealerships it seemed to be an effort for any member of the staff to leave the sitting position! Seriously, I was quite surprised. Mr. Hargett convinced me by explaining in detail exactly why I should consider owning a Mercedes-Benz. I drove a car on several occasions, went over specifications, prices and operating instructions. I was introduced to and talked with other staff members, including Robert, Charlene, Brion and Jennifer. I asked to visit the service area. Seeing that area and talking with service staff is another opportunity to evaluate the dealership's competence. Mercedes-Benz of Cincinnati easily passed that test. We reached a fair price and the rest should be an ongoing, enjoyable experience! More

I made the mistake of test-driving a C63 AMG and was hooked..... Anthony made the whole process pleasant all around, was easy to get hold of and in general a joy to work with. hooked..... Anthony made the whole process pleasant all around, was easy to get hold of and in general a joy to work with. More

This was the best experience buying a car ever!! Chris Walker was great to work with. We felt we received wonderful service and got a great deal. Walker was great to work with. We felt we received wonderful service and got a great deal. More

The customer service we received was excellent. Carlos was very knowledgeable about the vehicle before we even test drove it. He answered all of our questions. Carlos even got us a better deal on the ca was very knowledgeable about the vehicle before we even test drove it. He answered all of our questions. Carlos even got us a better deal on the car than we planned to spend. He even went over every inch of the car in detail before we left the lot. We love the car and appreciate all that Carlos did for us! More

I contacted the dealership with a very specific used car in mind. My experience in buying that car has been very good. I have worked with Chris Walker and Robert Wilson although I actually closed the deal w in mind. My experience in buying that car has been very good. I have worked with Chris Walker and Robert Wilson although I actually closed the deal with another gentleman whose name escapes me. I did not really negotiate on price because I asked for the car to be cleaned up, body work done, and mechanically inspected so as to be as close to new as possible. Chris has been good to deal with and I am comfortable working with him moving forward. The two slightly less than great responses have to do with the work that I think still needs to be done to the car after taking delivery and the slightly awkward experience of coming in to make the actual purchase. If there was a category in between good and great, I would have picked that because I was just not quite ready to say "great" to those two answers. I do feel as if Chris is committed to make sure I am happy with the purchase. More

I have purchased many cars from Thad Marck. He is always open, honest, courteous and a consummate professional. I will continue to give my business to Thad. open, honest, courteous and a consummate professional. I will continue to give my business to Thad. More

The Mercedes is exactly as ordered. I'm very happy with my SUV. Jim was very nice, respectful, and helpful. Everything went perfect! I will highly recommend this location. with my SUV. Jim was very nice, respectful, and helpful. Everything went perfect! I will highly recommend this location. More

Zach was & is very knowledgable regarding the vehicle I purchased. Impressed with everything even the little things when he programmed my cell phone & radio stations for me. He gave me details on how t I purchased. Impressed with everything even the little things when he programmed my cell phone & radio stations for me. He gave me details on how to use all the features inside of the vehicle. I still have some questions but will address Zach with them directly soon. I feel comfortable calling him anytime in the future & getting a friendly response back. I will definitely recommend Mercedes Benz of Cincinnati & Zach to all my familly & friends. More

Mercedes-Benz of Cincinnati was clearly the BEST dealership experience I've ever had. Jordan Moore, my sales executive was great to work with. He was attentive, friendly, professional, knowledgeabl dealership experience I've ever had. Jordan Moore, my sales executive was great to work with. He was attentive, friendly, professional, knowledgeable and courteous. Jordan treated me with respect and went above and beyond to ensure the entire experience was stress free and positive. I appreciated the hassle free transaction and Jordan's efforts to successfully locate and have delivered the exact vehicle I wanted. Jordan did an excellent job of familiarization of every function on my beautiful new C350 Coupe. The overall experience was fantastic and I couldn't be happier with my new Mercedes. It was a pleasure to have purchased my first Mercedes-Benz from Mercedes-Benz of Cincinnati and will gladly recommend Jordan Moore and Sales Manager, Robert Wilson to other. More

Though I reside near the Indianapolis area, this dealership offered the most competitive pricing within a 150 mile radius. I had researched several vehicles on-line and received quick and informativ dealership offered the most competitive pricing within a 150 mile radius. I had researched several vehicles on-line and received quick and informative responses from Mike Hoppius when I had requested additional information via the internet. As I am self-employed and carry a heavy workload, it is difficult for me to spend a great deal of time with the car buying process. I was able to complete the credit application and trade-in information on-line, which allowed me to test drive the new vehicle, trade my prior vehicle, and sign the necessary paperwork in less than 2 hours. Both Mike and Melonie Parsons were extremely helpful in making the process an enjoyable experience and I will absolutely recommend this dealership to my friends, family, and business clients. It was well worth the 3 hour drive to experience the overall excellence in customer service. More