Mercedes-Benz of Cincinnati

IF excellence is the goal - Mercedes-Benz of Cincinnati hits it on all cylinders. Quality staf from top down, friendly, professional and hig integrity. They make buying and owning a car a joy. Dan & hits it on all cylinders. Quality staf from top down, friendly, professional and hig integrity. They make buying and owning a car a joy. Dan & Liberty Magarian multiple car buyers from this dealership over many years More

Was quoted an incentive, which was excluded from the final offer. Vehicle was premium priced based on comps available on line. Received no apology when the car quote excluded the incentive Lease rat final offer. Vehicle was premium priced based on comps available on line. Received no apology when the car quote excluded the incentive Lease rates were too high Low balled me on the sale of my trade in. My wife had a negative experience after I asked her to consider buying a car through Mercedes She decided to go back to Lexus. Same week, I had serivce problems on the seat hater in my car. Had to convince service folks it was still broken the second time and then it was finally fixed. More

Bob Horn is always very accomodating and willing to go out of his way to accomodate my time schedule, and to determine what my service needs are. This is my 4th E Class bought from Mercedes Benz of Ci out of his way to accomodate my time schedule, and to determine what my service needs are. This is my 4th E Class bought from Mercedes Benz of Cincinnati. I've always felt that I have been treated fairly and would certainly recommend the dealership to my friends. More

I can always guarentee when Charlene is there my experience at Mercades is going to be Fantastic. Charlene goes above and beyond for me and I really appreciate her! Please let her know how valuable experience at Mercades is going to be Fantastic. Charlene goes above and beyond for me and I really appreciate her! Please let her know how valuable she is to your company. More

We had a wonderful experience! Chris did an outstanding job helping us meet our needs. He was always friendly and willing to answee any questions we had. He went out of his way to help us even after hour job helping us meet our needs. He was always friendly and willing to answee any questions we had. He went out of his way to help us even after hours. We would totally recommend Chris and this dealership to others. I know we will be back! More

This dealership is a very professional organization. Customer service and Sales representatives are knowledgeable, straight-forward, courteous, and respectful of your time. Mr. Hargett's professionalis Customer service and Sales representatives are knowledgeable, straight-forward, courteous, and respectful of your time. Mr. Hargett's professionalism made buying a new car a truly pleasant experience! More

My wife and I purchased our first MB in '99....an E430 class. Thad Marck was the salesman who worked with us at that time, and we appreciated his expertise and knowledge of the product as well as his low class. Thad Marck was the salesman who worked with us at that time, and we appreciated his expertise and knowledge of the product as well as his low-key approach to the sale. He has been in touch with us many times since then. Recently, I had taken the car for the installation of new tires and was looking around at the current models. Thad was there to help answer every question I had. I returned to the dealership with my wife to investigate further the "slightly used" loaner SLK 350 SUV. Thad was more than helpful in helping us find the car that we thought would suit our needs. We have told Thad we appreciate his knowledge of the product, his no-pressure approach to the sale, and his willingness to go the extra mile to match the buyer with the right vehicle. Thad has and continues to serve our needs well. More

My overall experience with Mercedes of Cincinnati especially Jim Rutter and Charlene Salyers has always been of the highest level of satisfaction. When having my previous car serviced, Charlene was a especially Jim Rutter and Charlene Salyers has always been of the highest level of satisfaction. When having my previous car serviced, Charlene was always very professional, detail oriented and responsive to my needs. Also, she was always very pleasant to deal with. Jim Rutter has always exhibited the highest level of professionalism and knowledge of the overall car industry and especially Mercedes Benz. Working with Jim has been enjoyable and stress-free. He has always treated me and my family with respect while exhibiting a friendly personality. His ability to make me feel at ease, makes purchasing a vehicle less stressful and enjoyable. I have also been appreciative of his responsiveness to my e-mails and phone messages. I have recommended Mercedes of Cincinnati, to several of my friends. The only issue with Mercedes Benz is the pricing of the vehicles. Although I really enjoy my S-Class, I feel that the overall value of the vehicle is priced at a premium. More

I had a wonderful experience with Jim Rutter in purchasing my ML350. This is my second vehicle I have purchased from him and I have ordered a third vehicle as well. Jim's customer service is exempl purchasing my ML350. This is my second vehicle I have purchased from him and I have ordered a third vehicle as well. Jim's customer service is exemplary and my reason for my continued business. More

I have been buying cars at this dealership for 25 years. I have had service handled by Charlene Salyers for most of that time and I have purchased the last 3 cars from Chris Walker. Both are great to work I have had service handled by Charlene Salyers for most of that time and I have purchased the last 3 cars from Chris Walker. Both are great to work with. Charlene is very quick to get me in and out when I drop off my car, keeps me informed of what is going on during the process and has the car ready when it's supposed to be. If there is a change due to unforseen circumstances, she also calls right away to let me know so I can plan the rest of the day. Chris Walker has been great to work with also. The second car I bought from him was an especially good experience. I was looking for a particular car and as soon as one came up that met the criteria, he called and gave me a VERY attractive price. The 3rd car became very complicated because of the nature of the trade in and instead of giving up, he managed to come up with a creative idea that made the deal possible. He always went above and beyond and although I knoiw the dealership has to make money, he always worked on my behalf to get the best deal possible. I am very happy with their service and would continue to buy cars at this dealership just due to both Chris and Charlene. I recommend them very highly! More