Mercedes-Benz of Columbia

A Relaxing, No-Pressure Experience Zac Nichols of Mercedes-Benz of Columbia was fantastic to work with. He was extremely patient with me as I test drove cars and contemplated different Zac Nichols of Mercedes-Benz of Columbia was fantastic to work with. He was extremely patient with me as I test drove cars and contemplated different models. I'm so happy with my C-Class! A huge thanks to Zac for all the support! More

Excellent Charles does a great job! He listens to what your interested in and finds what you’re looking for, great to do business with! I highly recommend him! Charles does a great job! He listens to what your interested in and finds what you’re looking for, great to do business with! I highly recommend him! More

Top Notch Team and Facility! The team at Mercedes Benz of Columbia was absolutely first class! Charles, Danh, and Steve went above and beyond to accommodate my schedule and ensure The team at Mercedes Benz of Columbia was absolutely first class! Charles, Danh, and Steve went above and beyond to accommodate my schedule and ensure that we reached the best deal possible. Everything was taken care of by the time I reached the dealership from KC and I could not have asked for a more smooth or streamlined process. I was greeted with a warmth and kindness that I have never experienced in a dealership team before, and will happily make the 2 hr drive to Columbia from now on to let Charles and the team take care of my vehicle needs. Keep up the good work guys! - Cody More

Efficient, Clean and Friendly Our time at Mercedes Benz of Columbia was made smooth and easy by Zac Nichols and Danh Do! They were professional, friendly and very helpful with all Our time at Mercedes Benz of Columbia was made smooth and easy by Zac Nichols and Danh Do! They were professional, friendly and very helpful with all of our questions. We are very pleased with our purchase and will certainly be return customers! More

Positive and Successful Experience My husband and I were looking for another family car our daughter could drive and we could use running around town. Thank you Zac Nichols for making My husband and I were looking for another family car our daughter could drive and we could use running around town. Thank you Zac Nichols for making this such a positive and successful experience. We have one happy girl at our house and because of his help, we have confidence in our purchase. More

Excellent Dealership My wife and I were shown friendly response to our needs in purchasing of our choice of vehicle at this delivership,they seem to cater to our every nee My wife and I were shown friendly response to our needs in purchasing of our choice of vehicle at this delivership,they seem to cater to our every need and our salesman was so nice .what a great dealership More

Personalized Service Our family had previously purchased five vehicles over the years from a major mid-MO dealership. Our last two experiences were extremely poor. We deci Our family had previously purchased five vehicles over the years from a major mid-MO dealership. Our last two experiences were extremely poor. We decided this purchase would be at a different dealership. We sought out recommendations from friends and heard good things about Zac Nichols at Mercedes-Benz of Columbia. I was looking for a specific vehicle and had particular requests in options. Zac was completely up to the challenge, found me a vehicle match via text (my preference) within minutes, and we picked it up for an extended test drive within the hour, keeping it overnight was a welcome bonus. Zac and his team sought competitive financing from various lenders with whom they have relationships in order to meet our specific financial needs and personalize our bottom line. Overall, this was a positive experience and I would purchase from Zac and MBoC again if the need arises. More

Great overall experience We purchased a 2013 Ford C-Max from this dealership a few weeks ago. I called them ahead of time about the particular car we wanted to test drive and We purchased a 2013 Ford C-Max from this dealership a few weeks ago. I called them ahead of time about the particular car we wanted to test drive and Charles England had the car ready to go when we arrived. After the test drive, we went in and discussed the price which went much smoother and pressure free compared to other dealerships we had went to before. The process was also very quick, less than an hour which was very much appreciated. Once we settled on a price we took the car home for an extended test drive and to have our mechanic look the car over before purchasing. Mechanic had only noticed the rear shocks on the vehicle would need replaced at some point in the near future which when we came back to purchase the vehicle we negotiated to have them replaced included with the price of the car. Danh Do was very efficient in getting the financing portion done quickly. There was a mishap with this portion in that they thought our agreement was only to have their technicians to inspect the rear shocks and not actually replace them even though we tried to make clear that it was to replace them when we were purchasing. So, when we brought the car in for the shocks to get replaced they were just inspecting them. After discussing this misunderstanding with Charles, he worked with the service department to get an appointment scheduled to have the rear shocks replaced for free like we had originally thought. We had dropped the car off this morning and they gave us a loaner vehicle for the day while they replaced the shocks for free. Small misunderstanding but Charles worked extremely hard to make it up to us and stick to his word on the original agreement and we couldn't be happier now. We felt like this experience was better than our expectations and overall enjoyed working with Mercedes Benz in Columbia. Thank you. More

Great service This was first experience with Mercedes-Benz of Columbia and it was a great one. The staff was amazing and very friendly, I'm not the type of person y This was first experience with Mercedes-Benz of Columbia and it was a great one. The staff was amazing and very friendly, I'm not the type of person you would expect to see at a dealership of this type but they made me feel comfortable and like I belonged. More

Good Customer Service When I saw the car I wanted to look at was at the Mercedes-Benz dealership, I was originally offput. I bought a used 2013 Ford Edge, which I did not e When I saw the car I wanted to look at was at the Mercedes-Benz dealership, I was originally offput. I bought a used 2013 Ford Edge, which I did not expect to find at that type of dealership. I figured I would be dealing with snobby salespersons who seemed as though I was wasting their time buying this car. That was not at all what I experienced. Every employee we talked to went above and beyond to make sure we were comfortable and had plenty of water (it was so hot). I worked with Charles England who was very friendly and personable. He listened to my concerns and addressed them. For financial, we worked with Danh Do, who explained everything step by step to me. Overall, it was a quick, efficient, and painless process. More