Mercedes-Benz of Columbus

Good experience. Kept me informed and was thorough. The driver who shuttled me was delightful! We had a great conversation about education. Enjoyed getting to know Kept me informed and was thorough. The driver who shuttled me was delightful! We had a great conversation about education. Enjoyed getting to know him. Very courteous! More

Exceeded my expectations! My wife and I were traveling from Atlanta to our beach house in Florida and got a flat tire on our ML350 in the Columbus area. After calling 5 differ My wife and I were traveling from Atlanta to our beach house in Florida and got a flat tire on our ML350 in the Columbus area. After calling 5 different tire businesses and having NO luck finding our correct tire size in stock we asked if there was a Mercedes dealer in town and luckily we were directed to Mercedes-Benz of Columbus. Not only did they have the correct tire in stock, but we got to relax in their newly renovated customer waiting area while they repaired our car. Then as an additional bonus, they washed and detailed our SUV and 90 minutes later (from start to finish) we were on our way. Thank you Jerry and the team at Mercedes-Benz of Columbus. Keep up the great work. More

Malfunction Light Got me in and out very quickly with very little notice. Service is always great and very consistent. I know when I go in that my family and I will be Got me in and out very quickly with very little notice. Service is always great and very consistent. I know when I go in that my family and I will be taken care of. Thanks More

Detail service I had my car serviced and they did a great job. I had dog hair that was tough to get out and they did a great job getting it out. I had my car serviced and they did a great job. I had dog hair that was tough to get out and they did a great job getting it out. More

Labor Service too high I got charged $1,000 bill for just having an sensor install on the crankshaft and a starter battery replaced on 05 Mercede Benz E500 I got charged $1,000 bill for just having an sensor install on the crankshaft and a starter battery replaced on 05 Mercede Benz E500 More

It Was A Pleasure Most of us do not like taking your vehicle in for service, but M-Benz of Columbus makes it painless. We have been customers at M-Benz of Columbus for Most of us do not like taking your vehicle in for service, but M-Benz of Columbus makes it painless. We have been customers at M-Benz of Columbus for 9 years and have been very happy. This visit I needed to have both driver & passenger airbags replaced because of a recall, as well as my annual service A. I was anxious because I did not know what was involved with replacing the airbags. Troy was understanding and put my mind at ease. He explained everything in detail. The service dept. handled the airbag replacements and service in an extremely timely manner. Lizzy and Phil were both very helpful, courteous and explained everything in detail as well. Thanks to everyone for your continued help. More

Outstanding Josh Andujar is an excellent salesman. He is very professional and is genuinely interested in his customer and their needs and wishes. He is very pa Josh Andujar is an excellent salesman. He is very professional and is genuinely interested in his customer and their needs and wishes. He is very patient and never pushes or rushes you. More

Always thre for us! We can always depend on the Columbus Georgia dealership to take care of us in sales and service. We have been there customer since 1972 - 47 years! S We can always depend on the Columbus Georgia dealership to take care of us in sales and service. We have been there customer since 1972 - 47 years! SIDNEY and BECKY YARBROUGH More

Survey Response First two peoople at service desk (Elizabeth in particular and another male) were not friendly or helpful. In fact each time I have gone to the servi First two peoople at service desk (Elizabeth in particular and another male) were not friendly or helpful. In fact each time I have gone to the service center she has not been responsive in assisting me. I stood at the desk for a few moments and the two who were initially at the desk acted as though I was not standing before them. They never looked up to stop their conversation and never acknowledged me, The gentleman who wrote up my ticket (Jerry)was very helpful and responsive. More

Professional, couteous and excellent service. It was easy to get the appointment at the time and date I desired. I was late by about 10 minutes but the staff was waiting for me. The service staff It was easy to get the appointment at the time and date I desired. I was late by about 10 minutes but the staff was waiting for me. The service staff was very professional, courteous and provided me with an excellent service. More