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Mercedes-Benz of Columbus

Columbus, GA

Overview
Employees
Reviews
Vehicles
4.8
1,677 Reviews
Welcome to Mercedes-Benz of Columbus! Whether you are searching for the new car of your dreams, shopping for a used vehicle, or coming in for service and parts, our goal is to give you a 5-star experience every time. Support your local economy and let us know how we can help you today!
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7470 Veterans Parkway

Columbus, GA

31909

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Showing 1,677 reviews

February 27, 2026

Rachelle was terrific and very helpful! She was friendly and explained everything about my car service. I like the way they sent a video of my car and ratings showing the service that my ca More

by jwlynns
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 26, 2026

My car was picked up at my house. I am not sure who Rachelle Pennington is. It was nice to not have to sit in the waiting room for most of the day. More

by jsgibs2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Goodroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2026 -

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're delighted to hear that you appreciated the convenience of having your car picked up. Our team at Mercedes-Benz of Columbus strives to make your service experience as seamless as possible. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

February 25, 2026

During my visit the service rep were outstanding. Everyone good until it was time to pay for the service. The clerk need some customer service training. I ‘ve purchased four cars from this location.. More

by Bradley Luke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Goodroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2026 -

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us. While we're pleased to hear that your interactions with our service representatives were outstanding, we're sorry to learn about your experience during the payment process. At Mercedes-Benz of Columbus, we strive to ensure every part of your visit is welcoming and professional. Your feedback is invaluable, and we will address this with our team to improve our service. We appreciate your loyalty and look forward to providing you with a better experience in the future. Please feel free to reach out if there's anything more we can do for you.

February 20, 2026

They are easy to work with and always provide excellent service and are easy to communicate with. More

by JCMUMMERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2026 -

Mercedes-Benz of Columbus responded

Thank you for sharing your experience! We're thrilled to hear that you find our team easy to work with and that we consistently provide excellent service and communication at Mercedes-Benz of Columbus. Your satisfaction is important to us, and we're committed to maintaining this level of service. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again!

February 18, 2026

Communication could have been better, I always had to initiate communication about the status of my vehicle. More

by DANIELTUCKER1022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Goodroe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2026 -

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! Your feedback is valuable, and we will work on improving this aspect to ensure a better experience in the future. Thank you for choosing Mercedes Benz of Columbus!

February 10, 2026

Mercedes service: knowledgeable technicians, honest pricing, quick turnaround, clear communication, and my car drives flawlessly. More

by JENNIFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Conner
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Feb 16, 2026 -

Mercedes-Benz of Columbus responded

Thank you for your fantastic feedback! We're thrilled to hear that our knowledgeable technicians, honest pricing, quick turnaround, and clear communication contributed to your satisfaction. It's great to know that your car is driving flawlessly. We appreciate your trust in us and look forward to serving you again in the future

January 26, 2026

I have had my vehicles serviced with Mercedes of Columbus for over 10 years and have always been impressed with the quality of their service. More

by TEDWARDS0916
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 30, 2026 -

Mercedes-Benz of Columbus responded

It's great to hear that you've had such a positive experience with Mercedes of Columbus over the years. If you have any questions or need assistance related to your vehicle service or anything else, feel free to let us know!

January 19, 2026

Mercedes of Columbus is always top notch. It does not matter who you are interacting with, everyone is extremely professional. I am writing to praise Elizabeth and one of technicians(so More

by Adam
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2026 -

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy. We're thrilled to hear that Elizabeth and our technician could assist you with your C250. We look forward to serving you again in the future!

January 15, 2026

Rachelle was so accommodating and your service department keeps me driving Mercedes. Very thorough, but efficient More

by ecrawford799
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2026 -

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy. We're pleased to hear that Rachelle and our service department could assist you effectively. We look forward to serving you again in the future!

January 15, 2026

Rachelle is a top nothch Mercedes performer. She is very knowledgeable of the business and a great asset to the Dealership! More

by sanksjackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Goodroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Farthing, Kailey Hood, Mike Barrington
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Jan 23, 2026 -

Mercedes-Benz of Columbus responded

Thank you for the kind words! We're glad to hear that Rachelle's expertise and service have made a positive impact. We appreciate you choosing us and look forward to the opportunity to help in the future!

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