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Mercedes-Benz of Columbus - Service Center

Columbus, GA

4.7
996 Reviews

996 Reviews of Mercedes-Benz of Columbus - Service Center

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June 16, 2022

Very polite and quick service. They take the time to make sure you understand what is needed and the cost. More

by patti.flanagan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
RJ Campbell
Jun 20, 2022 -

Mercedes-Benz of Columbus responded

Thank you patti.flanagan, for your feedback! Please let us know if there is anything else we can do for you!

June 16, 2022

I had to wait all of 4 hours to get a tire put on that i ordered from you all. I understand my appointment was at 1pm but i got there at 11:30am and I know it doesn't take that long to get something done. B More

by KATIECBODEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lizzy Spitzmiller
2.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
2.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RJ Campbell
June 16, 2022

Very professional dealership. The maintenance department was clean and well organized. The staff is welcoming, polite with awesome customer service skills. The detailers are awe More

by estan34
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : De, RJ Campbell
Jun 20, 2022 -

Mercedes-Benz of Columbus responded

Estan34, we are thrilled to hear about your experience! We pride ourselves on customer service and are delighted to hear that it shows! We will pass on your kind words to our team. We look forward to continue serving your needs! Please let us know if there is anything else we can do for you in the meantime.

June 15, 2022

Very pleasant and professional Service Advisor. Lauren was great to work with. Very professional, and upbeat. Really seems to take pride in taking care of her customers and represents Mercedes Benz More

by nhoward719
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2022 -

Mercedes-Benz of Columbus responded

Thank you so much nhoward719, for taking the time to share about your experience with Lauren. We are thrilled to hear your feedback and look forward to serving your needs in the future. Please don't hesitate to reach out to us we can be of assistance in the meantime.

June 15, 2022

Everyone was very professional, caring and kind. They find the problem and take care it. More

by tonylcmil@bellsouth.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2022 -

Mercedes-Benz of Columbus responded

TONYLCMIL@bellsouth.net, we are delighted to hear your feedback! Please let us know if there us anything else we can do for you!

June 15, 2022

Pleasant and professional staff. Easy to have car serviced. No surprises and everything is explained to you. Glad to have my car serviced there and highly recommend them More

by SHACKELFORDAV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2022 -

Mercedes-Benz of Columbus responded

Thank you SHAKELFORDAV, for your review about Rachelle! Please let us know if there is anything else we can do to assist you!

Jun 20, 2022 -

SHACKELFORDAV responded

Recently moved to Pine Mountain from Middle Georgia. We like and trust your dealership

Jun 20, 2022 -

Mercedes-Benz of Columbus responded

WOW! That truly means so much to us! Thank you for your continued loyalty :)

June 14, 2022

Brought my car in to have my tires aligned. From the moment I walked into the door all service representatives were extremely polite. I decided to wait for my car and was given periodic updat More

by DUBOSELINDA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2022 -

Mercedes-Benz of Columbus responded

Thank you so much for taking the time to share about your experience and coming down from Atlanta, DUBOSELINDA1. We couldn't ask for better feedback and we sincerely appreciate your business. We look forward to continue serving your needs and please don't hesitate to reach out to us in the meantime if there is anything else we can do to assist you!

June 11, 2022

Thank you for your outstanding service. My service department repersentative done an outstanding job getting me taken care of. She desserves six stars. More

by sward2222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2022 -

Mercedes-Benz of Columbus responded

Sward222, thank you for your feedback about Rachelle! We will be sure to pass on your kind words to her! Please don't hesitate to reach out to us if there is anything else we can do to assist you!

June 10, 2022

Always professional and efficient! Superior service department. The whole dealership is superior. Always a great experience! More

by patsileo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2022 -

Mercedes-Benz of Columbus responded

Patsileo, thank you so much for your feedback! We look forward to continue serving your needs!

June 09, 2022

Having had two vehicles serviced at MB of Columbus I can say they have a knowledgeable, friendly and professional service team that I would definitely recommend. Service was performed correctly the first ti More

by ToddM
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2022 -

Mercedes-Benz of Columbus responded

ToddM, thank you for sharing about your service experience. We are happy to hear your feedback and thank you for your business! Please don't hesitate to let us know if there is anything else we can assist you with.

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