Back

Mercedes-Benz of Columbus - Service Center

Columbus, GA

4.8
1,020 Reviews

1,020 Reviews of Mercedes-Benz of Columbus - Service Center

Sort by
November 06, 2021

Excellent Service every time! I purchased my second Mercedes mainly with the quality of service I knew I would receive at the dealership. Courteous and knowledgable staff. More

by DYEISER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2021 -

Mercedes-Benz of Columbus responded

DYEISER, thank you so much for sharing! We appreciate your loyalty and look forward to continue servicing your needs. Please let us know if there is anything else we can for you!

November 06, 2021

100% Excellent services; LAUREN & entire maintenance staff, administrative staff, CEO (a lovely personality), salesmen & women, and part-time assistants Mike Willoughby & others for picking up & return More

by REESE6363
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RJ Campbell
Nov 08, 2021 -

Mercedes-Benz of Columbus responded

Dr. Green-Reese - Thank you so much for taking the time to share about your 9+ years of experiences with our dealership. We are delighted to hear about your feedback and thank you for being a loyal customer all these years. We hope that you are healing well and please don't hesitate to reach out to us if there is anything else we can do for you. We look forward to seeing you at your next visit :)

November 03, 2021

Great service to the people and the public all the clerks were aware of things More

by jay74chevy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2021 -

Mercedes-Benz of Columbus responded

Thank you for your feedback jay74chevy!

October 31, 2021

Renee was absolutely kind, courteous and knowledgeable of my car. He arrived promptly. Very professional. More

by CCLIFTON34
Recommend Dealer
Yes
Employees Worked With
Renee - service tech
Nov 01, 2021 -

Mercedes-Benz of Columbus responded

CCLIFTON34, we are delighted to hear about your experience with Rene! Please don't hesitate to reach out if we can help you further.

October 29, 2021

Great service writers , techs understand my sprinter problems and repair quickly facility very clean for customers comfort More

by gettysjb
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2021 -

Mercedes-Benz of Columbus responded

Gettysjb, thank you so much for your feedback! We look forward to seeing you at your next visit,

October 28, 2021

I had my air compressor replaced and when I got it back still didn’t work More

by tford165
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lizzy Spitzmiller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2021 -

Mercedes-Benz of Columbus responded

Tford165, we understand that you have spoken with Lizzie and your was resolved. Please don't hesitate to reach out to us if there is anything we can further help you with.

October 26, 2021

Lizzy was very courteous, professional and efficient with my service management. The maintenance recall was also timely and efficient. Excellent overall! Thank you More

by fmoorefarm
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2021 -

Mercedes-Benz of Columbus responded

Thank you for sharing about your experience with Lizzy! We look forward to continue servicing your needs in the future.

October 26, 2021

My service was scheduled a month out no loaner vehicle. I have a 2021 cle 350 it want completed so I’ll have to be inconvenienced without a car for a second time No wash More

by CASSIECOBB86
Recommend Dealer
No
Employees Worked With
Lizzy Spitzmiller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2021 -

Mercedes-Benz of Columbus responded

Dear CASSIECOBB86, thank you for your feedback. Like many businesses today, we are constantly working on ways to navigate shortages in staff, materials needed to repair/service vehicles, and lack of inventory (for use in our loaner program). Your feedback helps us identify areas of our business that we need to improve and we would love to speak with you in more detail. Please give Nadie Martin a call when we get a moment (706) 256-6100. We look forward to speaking with you soon.

October 23, 2021

The services was done in a timely manner. The staff were very helpful. Keep it up. More

by PHPATEL2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2021 -

Mercedes-Benz of Columbus responded

PHPATEL2002, we are delighted to hear your feedback! Thank. you for sharing!

October 22, 2021

They were great and answered all my questions . They were all nice and also polite More

by nashbarbaria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2021 -

Mercedes-Benz of Columbus responded

Thank you so much for your feedback! We look forward to your next visit!

...
60
...