Mercedes-Benz of Coral Gables

Great experience purchasing my second CPO Mb! I had the pleasure of having Florian (Flo) as my Sales Representative. He was very friendly and knowledgeable and helped me to find the car of my drea I had the pleasure of having Florian (Flo) as my Sales Representative. He was very friendly and knowledgeable and helped me to find the car of my dreams! He provided great customer service and called to get my new insurance and registration in order and transferred my license plate and put it on my new car. Thank you, Flo for making this a very excellent and easy purchase!! I love my beautiful red CLA 250 and I'm very happy with my new car purchase from Mercedes Benz of Coral Gables!! More

Great service. Very patient and helped us fulfill our needs and wants. Left dealer extremely happy with my purchase. Would deffinetaly reccomend to anyone looking f Very patient and helped us fulfill our needs and wants. Left dealer extremely happy with my purchase. Would deffinetaly reccomend to anyone looking for great service all around. More

A Great Experience Thanks to Rosie Ruiz! My situation began with being stuck in a parking garage in downtown Miami for 4 hours on a Thursday late afternoon as my 1997 E Class would not turn o My situation began with being stuck in a parking garage in downtown Miami for 4 hours on a Thursday late afternoon as my 1997 E Class would not turn over. I was heading home to the West Coast of Florida . I had the car towed to the nearest MB which is Coral Cables. Not knowing what was wrong with the car, spending an extra night in Miami to then travel to Coral Cables the next morning to see about my car, did not make me a happy guy at the time. Rosie was assigned to me. When she advised me that my key fob is damaged and they would need to order another which would be the following Tuesday to receive, she saw the look in my face. I had no car, wanted to return home and its Friday. She very calmly and with such caring said, do not worry Mr. Parker we will take care of you. Within 10 minutes Rosie provided me with a loaner complimentary to drive home in. Then she mentioned if I had a spare fob at home, and I wasn't sure due to the age of car and I am the original owner. She said if you have a spare bring on Monday morning if not she would order a new fob. I did have a spare and it worked in starting the car on Monday morning. The icing on the cake of her gracious hospitality was, the spare fob had to be used to start the engine and the original had to be used to open the door for a temp fix. I asked her if she had a plain ring I could put both fobs on as I needed to valet park the car afterwards, she returned to her desk with a beautiful MB key chain for me to have. She is a special person and I will remember this wonderful experience thanks to Rosie. PS The team that washes the cars did an incredible job on mine! Ron Parker More

Best Customer Service Stephanie is the Best in service , Super profesional and knowledgeable and goes the x tra mile.She is the best . I commend her to get a promotion. Stephanie is the Best in service , Super profesional and knowledgeable and goes the x tra mile.She is the best . I commend her to get a promotion. More

The best car leasing experience ever!! I keep going back to this dealership because they are consistently going above and beyond my expectations! Peter Warwar is such a pleasure to work wi I keep going back to this dealership because they are consistently going above and beyond my expectations! Peter Warwar is such a pleasure to work with and is a man on his word! Steven Suazo took the time to go over all the details of my car, and made it simple for someone like me who isn't very knowledgeable with technology! Rosa Quintero in Finance made the process very relaxing and easy in filling out all the forms. The pleasant surprise was that, Hector Brito, the New Car Sales Manager, personally made sure he thanked me for my business. The overall experience was very professional, efficient, comfortable and enjoyable! More

I had excellent service, love my experience. Overall I was very impressed with Donovan. He was amazing and he followed up with me daily. He is very knowledgeable and I would recommend him to my Overall I was very impressed with Donovan. He was amazing and he followed up with me daily. He is very knowledgeable and I would recommend him to my friends and family. More

services In general services was good and really friendly, good loan car available, Tony fuentes was my representative As well really friendly and helpful. C In general services was good and really friendly, good loan car available, Tony fuentes was my representative As well really friendly and helpful. Car was really on they day they said it would be ready so that was good. More

Professional and Friendly Thank you Florian (Flo) Grandi for providing a friendly, professional, and overall comfortable experience. Highly recommend. This is my 4 Mercedes l Thank you Florian (Flo) Grandi for providing a friendly, professional, and overall comfortable experience. Highly recommend. This is my 4 Mercedes lease and I have to say that I am super happy with the attention that I received from Flo. I got exactly the car that I wanted thanks to his assistance and knowledge. Fabio Duque in Finance was equally professional and friendly. More

“Nothing short of perfection, from beginning to end” Was referred by a friend and what followed was: exceptional and knowledgeable customer service. Beginning with Peter Warwar, our Sales & Brand Ambass Was referred by a friend and what followed was: exceptional and knowledgeable customer service. Beginning with Peter Warwar, our Sales & Brand Ambassador, who attended to us like family. Peter went above and beyond in making sure that we understood the product and our options, not to mention the after the sale follow up. Once in finance, George Ciorobea and Angel Rabassa and Hector Brito (Sales Manager) were a pleasure to do business with, no pressure, just a very pleasant experience. After the sale we were introduced to Steven Suazo, Product Concierge and Dave Gossett, Assistant Service Manager; talk about “White Glove” treatment. We’ve owned BMWs, LandRovers and Lexus, this is, by far, our best dealership experience. Oh, can’t wrap this up without mentioning the product: Looks Great! Blast To Drive!! Your Grandfather never had this much fun driving his Mercedes... ‘The Best Or Nothing’ More

Excited with my GLE It’s been a pleasure to drive our GLE. We reached out to Peter Warwar and same afternoon we were searching the car inventory. Peter found a vehicle t It’s been a pleasure to drive our GLE. We reached out to Peter Warwar and same afternoon we were searching the car inventory. Peter found a vehicle that matched our needs. The sales process was easy. Thank you Peter and management for making it a great experience. We truly love our vehicle! More