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Mercedes-Benz of Coral Gables

Coral Gables, FL

Overview
Employees
Reviews
Vehicles
4.9
4,500 Reviews
Mercedes-Benz of Coral Gables welcomes the opportunity to earn your business. As a family-owned dealership since 1953, we have built our business on friendly and knowledgeable service. Once you take delivery of your new Mercedes-Benz, we will assist you in properly maintaining your vehicle by providing preferred service appointment times, access to pick up and deliver of your vehicle for service, and a loaner vehicle should it be necessary.
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300 Almeria Avenue

Coral Gables, FL

33134

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Showing 4,500 reviews

March 05, 2022

The service was excellent as always. Appreciate the staff and Guillermo, my service person. Thanks! More

by AnnaFig19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guillermo Requena
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Mar 06, 2022 -

Mercedes-Benz of Coral Gables responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Guillermo Requena met your expectations. Thank you for choosing Mercedes-Benz of Coral Gables. We look forward to having you as one of our valued customers for many more years to come! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

March 04, 2022

Everyone and I mean everyone is exceptional, friendly and professional. They have a collective sense of making you feel welcome. More

by Matthewsimpson772
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guillermo Requena
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Mar 04, 2022 -

Mercedes-Benz of Coral Gables responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

March 03, 2022

Mercedes Benz of Coral Gables provides excellent service. Byron was exemplary. I look forward to my next visit. Thank you. More

by Jorge_Delsol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Soler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2022 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your feedback with us, Jorge. We work hard to make sure our guests have an exceptional experience. We will share your comments with Byron and our team, and we look forward to working with you again. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

March 03, 2022

Byron was very professional and attended to all of my requests. He followed up on calls and stayed on top of the service being done. Kudos to you for having employees who go above and beyond...(-: More

by dgdiaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Soler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2022 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your thoughts on working with Byron and our team. We're glad to hear we delivered such a great experience! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

March 03, 2022

Worst customer service. Andrea Alarcon was taking care of my car and she treated me like crap. My car came out of the dealer with more problems than before.NEVER RETURNING W More

by daisnajo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrea Alarcon
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Mar 20, 2022 -

Mercedes-Benz of Coral Gables responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

March 03, 2022

Stephanie Is great. Great, very courteous, friendly and very professional. Knowledgeable and clearly took care of all our needs. More

by Fiesta70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Segovia
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Mar 03, 2022 -

Mercedes-Benz of Coral Gables responded

It's great to hear that Stephanie and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of Coral Gables! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

February 24, 2022

Florian's service is Awesome! Helped for my GLC in 2018, was supportive to customize and order my AMG GT 53 in August 2021, now helping me for the delivery of my AMG GT. MB Coral Gables is great. More

by srini
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Florian (Flo) Grandi
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Feb 24, 2022 -

Mercedes-Benz of Coral Gables responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables. Hector Brito, Sales Manager 786-413-1309 Hector.brito@mbcoralgables.com

February 24, 2022

Excellent service by Flo he was extremely helpful, professional and works at a very fast pace. I am very happy with the overall experience and absolutely love my car. Will definitely be recommending t More

by Ruth Segura
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Florian (Flo) Grandi
Report | Print
Feb 24, 2022 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Mercedes-Benz of Coral Gables are glad to have you as a customer. Hector Brito, Sales Manager 786-413-1309 Hector.brito@mbcoralgables.com

February 23, 2022

Great service! Would highly recommend. They have great staff and goodies for those waiting! 10/10 More

by F
Recommend Dealer
Yes
Employees Worked With
Andrea Alarcon
Report | Print
Feb 24, 2022 -

Mercedes-Benz of Coral Gables responded

We appreciate your business and our team looks forward to serving you again soon! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

February 22, 2022

No phone charging while you wait for your car to get serviced. Over retail prices on parts, labor and accessories. No one in service or parts knew about the Mercedes-Benz Club of America dealer discount More

by dtg914
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Parts, Service and Sales are horrible
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Feb 22, 2022 -

dtg914 responded

No phone charging while you wait for your car to get serviced. Asked over 7 people while I waited. Over retail prices on parts, labor and accessories. Don’t know in Sales because no one even asks if you need help when you get into sales floor. No one in service or parts knew about the Mercedes-Benz Club of America dealer discount program. Paid over retail.

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