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Mercedes-Benz of Coral Gables - Service Center

Coral Gables, FL

4.9
2,588 Reviews

2,588 Reviews of Mercedes-Benz of Coral Gables - Service Center

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January 27, 2021

I usually dread having to take my car in to get serviced but Stephanie made the entire experience totally worthwhile! She was such a pleasure to work with! Looking forward to my next service! More

by K.Simmonds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Segovia
Jan 27, 2021 -

Mercedes-Benz of Coral Gables responded

Thanks for sharing your thoughts about your experience with Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

January 27, 2021

Very professional service, quick and courteous. Would definitely return for future maintenance service Great facility with very friendly stuff. Was really impressed with service and how fast it was don More

by alexisl0101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guillermo Requena
Jan 27, 2021 -

Mercedes-Benz of Coral Gables responded

We appreciate your business, Alexis, and our team looks forward to serving you again soon! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

January 25, 2021

I came in without an appointment with a dead battery and they swiftly changed it and checked everything was good. The whole experience was great! More

by Martín S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for the kind words for our service department, Martin! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

January 25, 2021

The service was fabulous. Stephanie Segovia was wonderful, and everyone from the loaner car to the delivery was spotless!! Can't be better!loved it More

by ravalfridman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua , Stephanie Segovia
Jan 25, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your business and this review. We're happy to hear that Stephanie and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

January 25, 2021

I would like to thank Mr. Tony Fuentes for taking care of me during my recent visit to Mercedes-Benz of Coral Gables. His team was able to identify the source of the weird "humming" noise coming from the rea More

by wpadron001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Vega, Tony Fuentes
Jan 25, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent service experience working with Tony here at Mercedes-Benz of Coral Gables. Tony is very knowledgeable and professional to ensure the best service for our customers. It is great to hear you had a positive experience. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

January 22, 2021

Marcos is great in keeping my car working running, he's always hands on of keeping me informed of what my car needs and specials More

by javleon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcos Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your excellent review! We are glad to hear that Marcos has been taking such good care of you, and we are thrilled that you found your experience with us to be a positive one at Mercedes-Benz of Coral Gables. Please don't hesitate to reach out if you need anything else. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

January 21, 2021

Rosie is available and she resolve all my needs to take my car for service, she is very accesible Rosie send some one for my car and in the same they they bring it to me, impecable. More

by skyprim3401
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2021 -

Mercedes-Benz of Coral Gables responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Rosie and our team met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

January 21, 2021

I took my car in on an emergency tire problem. Byron helped me quickly, courteously, and professionally resolve the problem which was covered under my tire and wheel protection plan. More

by areyes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Soler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your feedback and kind words for Byron! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

January 19, 2021

Jose was great very professional and courteous. I have gone to Jose for a long time and I 100% recommend doing business with him He genuinely cares for his customers. MB Coral Gables. is also a great de More

by murat.kiral
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Jan 19, 2021 -

Mercedes-Benz of Coral Gables responded

Kiral, Thank you so much for your kind words regarding your recent experience working with Jose, and for taking the time to leave us this wonderful feedback! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

January 19, 2021

Extremely satisfied to have service my GLE 350 with Jose. He is very knowledgeable, proactive and outstanding at client relationships. I will highly recommend him! More

by cdelaflor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Jan 19, 2021 -

Mercedes-Benz of Coral Gables responded

We are very happy to have provided you with such a positive experience! Jose and our team sincerely value your business and look forward to your next visit. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

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