Back

Mercedes-Benz of Coral Gables - Service Center

Coral Gables, FL

4.9
2,588 Reviews

2,588 Reviews of Mercedes-Benz of Coral Gables - Service Center

Sort by
December 02, 2020

Very pleased with the service, service advisor very attentive, friendly and knowledgeable.will recommend friends and relatives to the dealers. I was all done with my service in one hour and half. More

by Edisonmejia77
Recommend Dealer
Yes
Employees Worked With
Valentin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

December 02, 2020

Went for a scheduled service, was immediately welcomed and seen by Mr. Tony Fuentes. He throughly went over the maintenance procedure and cost and approximate wait time. Excellent customer service. More

by alex@pena.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Fuentes
Dec 02, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you, Alex, for the kind words for Tony and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

December 01, 2020

La mejor atención que he tenido desde que estoy con Mercedes, por eso tengo años trabajando directamente con el y jamas cambiaria de adviser si el se fuese de la Mercedes me voy a donde el este, siempr More

by leximay Osorio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guillermo Requena
Dec 01, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

December 01, 2020

Great service and he made time for me even without appointment!! Dealership Very well organized and notified me when car was ready, which was earlier than expected! More

by Maria Fernandez De Castro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valentin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your excellent review, Maria! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mercedes-Benz of Coral Gables. Please don't hesitate to reach out if you need anything else. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

November 30, 2020

Valentin was very helpful and easy to deal with, he explained in detail about what was going on with my car. He was fast and very committed to give a great customer service. More

by tavoossa3
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Valentin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Mercedes-Benz of Coral Gables responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Valentin met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

November 29, 2020

Excellent service and prompt attention from Valentin at Mercedes Benz Coral Gables ! He was very helpful in determining the best way to repair the car and as always did a great job. Very pleased with his a More

by Jecarrero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valentin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you, for your five-star review! We are very happy that Valentin provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

November 29, 2020

Stephanie Segovia provided excellent timely courtesy service. Very Professional. All my mechanical issues were resolved within a reasonable time frame. I was notified of the work in process. Thank you More

by pdcpa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Segovia
Nov 30, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We appreciate your business! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

November 28, 2020

He is always very pleasant, very knowledgable and very accommodating. The car was fixed in the time quoted. The work was done as was described. More

by teachbone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valentin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

November 27, 2020

Guillermo is my service professional at Mercedes-Benz. Whenever I’ve had a concern regarding my car I’ve contacted him and he has taken care of me and my car effectively efficiently and in a friendly mann More

by philipp77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guillermo Requena
Nov 28, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you, it's great to hear that Guillermo has been so helpful to you. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Coral Gables! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

November 26, 2020

Stephanie was excellent, found the issues and fixed the problem. My car was ready for pickup right on time. The car wash is always appreciated More

by Swexler123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Segovia
Nov 28, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Stephanie and the team, and we look forward to working with you again! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

...
105
...