Mercedes-Benz of Coral Gables - Service Center

Freddy has done an exceptional job of keeping our cars in tip-top condition. After 40 years with Mercedes and Ussery we could not be happier with the service department and Freddy’s professionalism and atten tip-top condition. After 40 years with Mercedes and Ussery we could not be happier with the service department and Freddy’s professionalism and attention to detail. Absolutely awesome.! More

I have been dealing with Stephanie for the last several years and I must say she is impeccable! Her customer service skills are A+ as well as personable. Whenever an issue arises, she makes sure my needs a years and I must say she is impeccable! Her customer service skills are A+ as well as personable. Whenever an issue arises, she makes sure my needs are heard and taken care of. Recently, I had to leave my vehicle for a few days and she kept me in the loop as well as informed me of another issue not related to the one that I originally brought in my vehicle for. Thank you once again Stephanie!! More

Very nice Customer Service, starting with the receiving group , the the Service Agent in attending and listening to the problem and issue the recommendation, then when the car is finished to let you know f group , the the Service Agent in attending and listening to the problem and issue the recommendation, then when the car is finished to let you know for pickup. More

Jose has been my service manager for a very long time. He always responds, always looks out to give the best service. He is very friendly and polite. He is Mercedes to me. My point of contact and I always fe always responds, always looks out to give the best service. He is very friendly and polite. He is Mercedes to me. My point of contact and I always feel I’m treated as someone important, and that’s important. ;) More

In the many years I have been dealing with this dealership I have found Jose Aitiles to be the most professional, curteous, and dedicated service person. An absolute delight to deal with. The be dealership I have found Jose Aitiles to be the most professional, curteous, and dedicated service person. An absolute delight to deal with. The best! More

Aldo Guerra at Mercedes Benz of Coral Gables service department always gets issues resolved and quickly. Great advisor! Highly recommend Aldo. Knowledgeable, efficient, friendly. Mercedes Benz of Coral department always gets issues resolved and quickly. Great advisor! Highly recommend Aldo. Knowledgeable, efficient, friendly. Mercedes Benz of Coral Gables service department is excellent. More

When I crashed my car recently, the first person I knew I had to call was Jose. When I said ”hello” crying, the first thing he said was, ”Gaby, are you okay?”. Yesterday, I went in because two days ago I got had to call was Jose. When I said ”hello” crying, the first thing he said was, ”Gaby, are you okay?”. Yesterday, I went in because two days ago I got a flat tire. And although it was a crazy hectic day at the dealership, Jose once again took the time to ensure that I was okay. There are no words to explain how it feels to be seen not just as a client but as a human being. He genuinely cares about everyone he helps. What I mostly love about Jose is that he is honest, straightforward, and efficient. He shares and communicates with me what’s wrong with the car, what needs to be change or done, and the cost. I have never received this kind of service anywhere else. More

He is simply THE BEST.Took care of all my car issues He is simply THE BEST. Took care of all my car issues and he literally knows what he is doing.... Amazing prices quotes. Thanks Byron He is simply THE BEST. Took care of all my car issues and he literally knows what he is doing.... Amazing prices quotes. Thanks Byron More

Honestly, Dave Gossett treated me like family. I would recommend EVERYONE to go to Dave Gossett, and to MBCG. I literally feel like I received the best treatment ever, from start to finish. The responsiv recommend EVERYONE to go to Dave Gossett, and to MBCG. I literally feel like I received the best treatment ever, from start to finish. The responsiveness, the personal attention, the treatment were all amazing. I originally went for service, and then with Dave's patience and assistance ended up buying a newer car. I am thrilled beyond belief. More

Dave is an amazing , knowledgeable and friendly advisor. He’s the best in my opinion. Great communication and always delivers on time. His advice on issues has always been spot on. He’s the best in my opinion. Great communication and always delivers on time. His advice on issues has always been spot on. More