Mercedes-Benz of Coral Gables - Service Center

Mercedes Girl for life The dealership in itself is an impeccable experience. Made my morning easy and I left with a great start to the day. Valentine was exceptional althoug The dealership in itself is an impeccable experience. Made my morning easy and I left with a great start to the day. Valentine was exceptional although he wasn’t feeling well and I even went to visit my dealer Franz. They were both informative and very professional. More

Battery Malfunction check As always, Rosie was great. Had me in and out very quickly! A joy to work with. Good coffee and pastries are an extra bonus. As always, Rosie was great. Had me in and out very quickly! A joy to work with. Good coffee and pastries are an extra bonus. More

Best Service Ever! The air conditioner in our 1997 E 300 broke down completely while we were visiting Miami from St Petersburg. We drove into the dealship at about 4:3 The air conditioner in our 1997 E 300 broke down completely while we were visiting Miami from St Petersburg. We drove into the dealship at about 4:30 pm on Friday afternoon. The short story--The service department immediately spoke with us, kept the car overnight and repaired the car so we could drive back across the Everglades to St Petersburg Saturday afternoon. The Longer Story--The entire staff (i) was extremely professional, (ii) very courteous, and, (iii) most important, approached fixing our car on a priority/emergency basis so we could drive across Florida to get home (for those not from Florida, it is nearly impossible to drive across the Everglades in summer with a dog and without air conditioning). Frankie, the gentleman who helped us through the entire process, was very, very helpful. He helped us out with a loaner and stayed on top of our car's status throughout the process. The service department had a mechanic, Matias, who was very familiar with our car even though our car is about 20 years old and who was also very, very helpful. Matias was so well informed he was able to find the problem in a short period of time. Turns out the cooling system for our car's engine had failed and required a part replacement to avoid over heating. The dealership did not have the part for our car but Matias made several calls to obtain the appropiate part and then repair the car that afternoon. I cannot thank the entire service staff, and Frankie and Matias in particular, enough. They fixed the air conditioner as well as the over heating engine, all at a very reasonable cost. I shudder to think of the car's engine over heating and the car breaking down while crossing the Everglades. The Net Result--I am in the market for a new 2019 Class E sedan and now intend to buy from the sales group at this dealership because the service was so great. From our perspective, best service ever. *** More

Excellent Lorena is always very pleasant. I waited while my service was completed. They were extremely efficient service as always. I was able to work while I w Lorena is always very pleasant. I waited while my service was completed. They were extremely efficient service as always. I was able to work while I waited in the comfortable waiting area. More

MB2012 Best service and courteous service advisor Marcos explained the service needed and was very professional and answered all my questions. He is very kno Best service and courteous service advisor Marcos explained the service needed and was very professional and answered all my questions. He is very knowledgeable of his job. More

Anual service Good service. Fernando is a great adviser and understands well the needs of each client. The loner was clean. Everything on time and they suggest t Good service. Fernando is a great adviser and understands well the needs of each client. The loner was clean. Everything on time and they suggest tires which I will do it in January. I wish the price was a little be cheaper. More

Amazing customer service Jesus Romero was an excellent advisor. I will always recommend this dealership to my friends and family members. I am always treated so amazing by all Jesus Romero was an excellent advisor. I will always recommend this dealership to my friends and family members. I am always treated so amazing by all of the staff. More

Exceptional service Jose's service is truly exceptional...on time, thorough, and always helpful with all of our needs. We are always provided with a loaner car and love Jose's service is truly exceptional...on time, thorough, and always helpful with all of our needs. We are always provided with a loaner car and love that they deliver our car back to our home. More

Quality Fast Service This dealership is always willing to help. Whether they provide shuttle service, a loaner vehicle or just a friendly and pleasant atmosphere, they mak This dealership is always willing to help. Whether they provide shuttle service, a loaner vehicle or just a friendly and pleasant atmosphere, they make you feel like a special customer. Mr. Artiles is always on top of things and is my go to Mercedes Benz guy! I highly recommend this dealership. More