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Mercedes-Benz of Coral Gables - Service Center

Coral Gables, FL

4.9
2,588 Reviews

2,588 Reviews of Mercedes-Benz of Coral Gables - Service Center

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July 13, 2021

Stephanie Segovia is superb ! I love how welcoming, flexible, knowledgeable she is of my car and other cars as well ! I keep coming back to her ! One of a kind service I always receive from her ! Step More

by nmasferrer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric the car technician is also amazing !!, Stephanie Segovia
Jul 13, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your feedback with us. Stephanie and Eric work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 13, 2021

Excellent Service Advisor, great communication all throughout the process. Very pleased with the service experience at Mercedes Bens-Benz CG. Knowledgeable, courteous, reasonable and timely. More

by chrisdedelva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Jul 13, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your thoughts on working with Jose and our team. We're glad to hear we delivered such a great experience! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 13, 2021

I was promptly helped. Service was performed as scheduled. The place seems well organized and the front desk receptionists are great, always offering to help and asking if I had been helped alread More

by ocarneiro26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Alarcon
Jul 13, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 13, 2021

My service advisor Valentin Sanchez always goes out of his way, he goes beyond his duties every time. The entire staff was great including Shamir from the loner department and the manager Lorena. More

by SGHAZAL12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valentin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2021 -

Mercedes-Benz of Coral Gables responded

We are very happy to hear Valentin, Shamir and Lorena provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 13, 2021

As always Jose gives great service and attention to detail. Ive been with MB Coral Gables for over 15 years and quality has always been consistent. More

by Rodolfo Ruiz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Jul 13, 2021 -

Mercedes-Benz of Coral Gables responded

Mr. Ruiz, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jose met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 13, 2021

I received amazing support and guidance throughout all the processes needed to fix my car. Andrea provided great knowledge of the insurance process and potential car damage since day 1. More

by Sabrinaga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Alarcon
Jul 13, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you! Andrea and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 13, 2021

José Artiles, service consultant, nos a dado tremenda attention y precupado de que todo salga como nos a dicho. Sumamente complacido por su servicio. Gracias. More

by mtorealty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Jul 13, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your excellent review! We are so glad that Jose had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mercedes-Benz of Coral Gables. Please don't hesitate to reach out if you need anything else. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

Jul 13, 2021 -

mtorealty responded

José Artiles, service consultant, has made our experience at Mercedes-Benz of Coral Gables a very pleasant one. Additionally, the premises an attention from all personnel is top of the line. Thanks

July 12, 2021

Best place yet to get my car serviced. It’s always easy to get an appointment, they go out of their way t make it easy and pleasant. My service advisor is knowledgeable explains everything very well. I ha More

by Johnclopez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Segovia
Jul 12, 2021 -

Mercedes-Benz of Coral Gables responded

Mr. Lopez, We appreciate your business and Stephanie and our team looks forward to serving you again soon! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 12, 2021

It is always a pleasure dealing with Jose for service. Would definitely recommend him to friends and family when having their car serviced at MB of CG. More

by lynneruiz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Jul 12, 2021 -

Mercedes-Benz of Coral Gables responded

Ms. Ruiz, Thank you so much for your excellent review! We are so glad that Jose had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mercedes-Benz of Coral Gables. Please don't hesitate to reach out if you need anything else. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 12, 2021

Andrea was extremely professional and knowledgeable. She made me feel very comfortable and made the process seamless. Highly recommend her to anyone that wants an easy effortless service experience. More

by Andreapulice70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Alarcon
Jul 12, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you! Andrea and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

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