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Mercedes-Benz of Coral Gables - Service Center

Coral Gables, FL

4.9
2,588 Reviews

2,588 Reviews of Mercedes-Benz of Coral Gables - Service Center

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July 08, 2021

Exceptional service from start to finish. I will not take my vehicle anywhere else. No one is more knowledgeable and professional. Thank you Frankie. More

by mvaldes744
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie Cao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Mercedes-Benz of Coral Gables responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Frankie and the team met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 08, 2021

My family and I have been going to this dealership for at least 3 decades. The quality of their service has always been constant and top notch. More

by cmdierickx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Soler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2021 -

Mercedes-Benz of Coral Gables responded

Thanks for sharing your thoughts about your experience working with Byron here at Mercedes-Benz of Coral Gables. We appreciate you being a loyal customer of ours for so many years! We look forward to seeing you again! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 08, 2021

The dealership is very organized from the moment you pull up they greet you with a smile and are waiting for you to answer in questions and help you. More

by mkalaf1214
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 08, 2021

Best service guarantees! I had the pleasure meeting Stephanie on the service department and she helps me out pretty quickly. She is very knowledgeable and on point went it comes to Mercedes Benz. More

by Deymer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Segovia
Jul 08, 2021 -

Mercedes-Benz of Coral Gables responded

We are very happy to hear that Stephanie and our team have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 08, 2021

Exceptional service as always. The service department resolved my issue and to my surprised finished the work in one day. I was given a loaner that was exceptional, clean and new. Always a pleasure to More

by Reydorta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Freddy Espinoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 08, 2021

Coming to Mercedes Benz services is really a pleasure. Jose Artiles and the whole team makes you feel confident and special in all areas of service. I highly recommend Mercedes Benz Coral Gables as the hi More

by Alejandro Rodriguez - Armas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Jul 08, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your excellent review, Alejandro! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Jose and the team to be a positive one at Mercedes-Benz of Coral Gables. Please don't hesitate to reach out if you need anything else. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 08, 2021

The best advisor. Always return messages, had everything ready as I walked in. Courteous, always willing to assist. Patient. The car always delivered in time and to my expectation. More

by G63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Warwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your business and this review. We're happy to hear our service team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 08, 2021

Excellent advisor very helpful super knowledgeable always on top of your car would call me with every single option I have to repair the car I really appreciate his help 100% More

by Osicle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Soler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Byron here at Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 08, 2021

Guillermo Requena is the best. Every time I have to handle something with my vehicle he is efficient, professional, and quick. I would give him a raise if I were a manager for his great work. Thank you More

by Ricky Angelo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guillermo Requena
Jul 09, 2021 -

Mercedes-Benz of Coral Gables responded

Ricky, Thank you for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad Guillermo was able to help, and we hope to see you again! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 08, 2021

I have been lucky to have Mr. Requena as my service advisor . His professionalism is incredible . Mercedes Benz is lucky to have him . People like him is what makes me want to have a Mercedes . More

by Roly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guillermo Requena
Jul 09, 2021 -

Mercedes-Benz of Coral Gables responded

We appreciate your business, Guillermo and our team look forward to serving you again soon! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

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