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Mercedes-Benz of Coral Gables - Service Center

Coral Gables, FL

4.9
2,588 Reviews

2,588 Reviews of Mercedes-Benz of Coral Gables - Service Center

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June 17, 2021

The service at Mercedes-Benz of Coral Gables provided by Jose Artiles is normally excellent But Jose Artiles keeps raising the bar. He is beyond a service represenative he makes his clients FAMILY. Jose's More

by dmw58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Perez, Jose Artiles
Jun 17, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Jose here at Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

June 16, 2021

Tony Fuentes is Mercedes Benz. A true professional in every category: Institutional knowledge, Timeliness, Communication, Experience, understanding the clients needs, true warm friendliness of situation More

by BennyUSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Fuentes
Jun 16, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your excellent review, Ben! We are so glad that Tony had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mercedes-Benz of Coral Gables. Please don't hesitate to reach out if you need anything else. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

June 16, 2021

Excellent and outstanding! Very kind and helpful, great attention to detail. Overall experience was wonderful. Thank you Valentin for a great visit to your dealership! More

by Benz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jun 17, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for the kind words for Valentin and our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

June 15, 2021

Best customer service at Mercedes Benz of Coral Gables. I would not trust my vehicle anywhere else. Jose Artiles is the best and always goes that extra mile. The staff is amazing! More

by Litzi_sofia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Jun 15, 2021 -

Litzi_sofia responded

I love Mercedez Benz of Coral Gables

June 14, 2021

Great, good attention and attitude,Doing a great job Great, good attention and attitude, Doing a great job through the years. I would recommend him to all my friends. Conciseness and understanding of More

by Bacarmon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valentin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

June 13, 2021

Excellent customer service! Everyone so kind and made you feel so special! The only thing I didn't agree with was to pay for my tire rotation since I have the Mtce coverage. More

by Csamfly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick/Service, Veronica, Dora/Front Desk, Alberto out front so friendly!, Alex drove the car to me, Freddy Espinoza
Jun 14, 2021 -

Mercedes-Benz of Coral Gables responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Nick, Veronica, Alberto, and Alex met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

June 12, 2021

Like always he’s the best I will follow him anywhere I come all the way from Broward here because he is the best person trying to help his customers always he’s very respectful professional and a good hum More

by Isabel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Jun 12, 2021 -

Isabel responded

Well like always I will follow him anywhere he is the best

June 10, 2021

I have been a customer for many years, and I’ve always been very pleased with their sales department as well as their great service. More

by Meggem1109
Recommend Dealer
Yes
Employees Worked With
Tony Fuentes
Jun 10, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you, Meg, for taking the time to leave us this five-star review. Our goal is to make sure everyone who walks through the door leaves happy. Thank you again for choosing Mercedes-Benz of Coral Gables over the years. We truly appreciate your business, Meg! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

June 09, 2021

Wonderful working with Jose Artiles. Excellent service. Wonderful working with Jose Artiles. Excellent service. I appreciate his always taking time with me. Easy to get to and even a flat tire gets attent More

by Maryjrisi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Jun 09, 2021 -

Mercedes-Benz of Coral Gables responded

Thanks for sharing your thoughts about your experience with Jose here at Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

June 09, 2021

Great place, great service advisor and great team. They take the hassles away and always find a way to accommodate my needs and schedule. 2 thumbs up. More

by AJK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Jun 09, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

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