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Mercedes-Benz of Coral Gables - Service Center

Coral Gables, FL

4.9
2,588 Reviews

2,588 Reviews of Mercedes-Benz of Coral Gables - Service Center

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June 08, 2021

I have owned a Mercedes since 1990. I have worked with dealerships in five states. My experience at Mercedes-Benz of Coral Gables was by far the best ever. Everyone was nice, knowledgeable, punctual, an More

by carsonwm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you so much for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

June 08, 2021

I was impressed to the attention that Ms. Lucy Arzate gave me, during the time my car was in the shop. She kept me informed on the status of the repair, on a daily basis. I praise her, very highly, for More

by eggarcia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucy Arzate, Tony Fuentes
Jun 08, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your business and this review! We're happy to hear that Lucy and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

June 08, 2021

I'm very upset with the agent that received my car for a change of parts who told me the price was $300 after I asked several times he confirmed this proce, to later come to pick up my car and got forced to More

by Anonymous
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Morales
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2021 -

Mercedes-Benz of Coral Gables responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

June 08, 2021

Everything always runs smoothly when Artiles takes care of me. Very professional in every way. I would highly recommend him for your service needs. He is the best More

by Rickymana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Jun 09, 2021 -

Mercedes-Benz of Coral Gables responded

Ricky, Thank you for your very kind review. Jose and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

June 04, 2021

You can always rely on excellence with Jose A.Great You can always rely on excellence with Jose A. Great experience every time I need help with my car. Mercedes coral gables sets the bar high More

by ibargueira
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Jun 05, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your review and kind words for Jose! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

June 04, 2021

Very knowledgeable, well mannered, energetic and helpful. And let me not forget, he answers the telephone and returns calls, Jose is very likable and friendly. More

by 7citylights
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Jun 05, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your excellent review! We are so glad that Jose had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mercedes-Benz of Coral Gables. Please don't hesitate to reach out if you need anything else. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

June 02, 2021

Andrea was quick and to the point and so sweet! Great service experience with her. Would definitely go back with her. 10/10. Great service! More

by darcyvelazquez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Alarcon
Jun 02, 2021 -

Mercedes-Benz of Coral Gables responded

Darcy, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Andrea met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

May 31, 2021

Byron was very professional and courteous. He explained thoroughly what was needed and what should be done. It was a pleasure in dealing with him. More

by alamela
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Soler
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2021 -

Mercedes-Benz of Coral Gables responded

We are very happy to hear Bryon provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

May 28, 2021

I worked with Andrea Alarcon today. She is fantastic; very knowledgeable, diligent, accessible and great to work with. I strongly recommend her to anybody that needs Mercedes Benze service. Tech Christi More

by KenD
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andrea Alarcon
May 30, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your kind words, Ken, and for taking the time to leave us this wonderful feedback! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

May 26, 2021

Stephanie Segovia is always super helpful and professional - truly a pleasure to deal with and I know my car is always in great hands with her! More

by serena
Recommend Dealer
Yes
Employees Worked With
Stephanie Segovia
May 26, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you, Serena, for taking the time to share your thoughts on working with our team. We're glad to hear Stephanie delivered such a great experience! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

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