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Mercedes-Benz of Coral Gables - Service Center

Coral Gables, FL

4.9
2,588 Reviews

2,588 Reviews of Mercedes-Benz of Coral Gables - Service Center

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April 20, 2021

Jose always goes up and beyond to make sure that I am happy and that the work gets done efficiently and quickly. Always the best service! More

by josefmysorewala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Apr 20, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your review and kind words for Jose. We appreciate your business and our team looks forward to serving you again soon! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

April 20, 2021

My experience with Valentin has always been one of excellence. He is knowledgeable and always provides great customer service. His manager, Mike Munoz is also supportive and extremely experienced. More

by epizzi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valentin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Valentin, Mike and our team, and we look forward to working with you again. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

April 20, 2021

Working with Valentine my service advisor was a absolute pleasure! Very happy with the service provided in getting my car fixed and done in a timely manner More

by Sboyd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valentin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Santalla
Apr 20, 2021 -

Mercedes-Benz of Coral Gables responded

It's great to hear that Valentin was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Coral Gables! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

April 20, 2021

Jose always helps me out super fast and i provides an excelent customer service i been with him for over 2yrs coulnd't be happier i recomend 100% More

by Mecosmokeshop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Apr 20, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your thoughts on working with Jose and our team. We're glad to hear we delivered such a great experience! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

April 17, 2021

Dave Gossett has won us over for a lifetime. He is extremely focused, customer centric and genuinely understands my concerns on every service visit. He makes this process enjoyable and seamless. I c More

by the360creativegroup
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Gossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your review and kind words for Dave! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

Apr 17, 2021 -

the360creativegroup responded

It’s my pleasure! Amazing work has to be recognized and appreciated so please make sure to congratulate Dave Gossett on his everyday commitment to excellence!

April 15, 2021

Marcos Gonzales has always been an excellent professional. Marcos and the Bill Ussery Service Dpt are two of the most importan reasons why I have repeat a MB SUV More

by claudiomazzei
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Marcos Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for the kind words for our service department, Claudio! We look forward to sharing your compliments with Marcos and our team. Please don't hesitate to let us know if we can be of further assistance. We're always happy to help! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

April 15, 2021

Sudden hiss, punctured tire, run flat kicks in... Panic! Called Mr. Artiles who had greatly helped us in the past and problem solved. Same day appointment plus maintenance in a quick, courteous visit. Thank More

by Mr.T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Apr 17, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your business and this review. We're happy to hear that Jose and our team were able to help and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

April 14, 2021

My experience is always fantastic. Professional, courteous & most importantly family oriented. David’s attention to detail is second to none. Upon arrival, the entire staff greets you with a smile. More

by Alexander
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Gossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shamiel, Alberto , Jose Artiles
Apr 14, 2021 -

Mercedes-Benz of Coral Gables responded

Alexander, Thank you so much for your excellent review! We are so glad that David had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mercedes-Benz of Coral Gables. Please don't hesitate to reach out if you need anything else. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

April 12, 2021

Jose was very professional and efficient. My car was ready at the time promised and I’m satisfied with everything. He went above and beyond for me. More

by rominav9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Apr 12, 2021 -

Mercedes-Benz of Coral Gables responded

We are very happy to hear Jose provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

April 12, 2021

Wonderful and personalized service from Dave Gossett. Quick, efficient and friendly service. Would definitely recommend CG MB to family and friends. Car was detailed and washed too. More

by beechamrad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Gossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2021 -

Mercedes-Benz of Coral Gables responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dave met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

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