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Mercedes-Benz of Coral Gables - Service Center

Coral Gables, FL

4.9
2,588 Reviews

2,588 Reviews of Mercedes-Benz of Coral Gables - Service Center

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March 20, 2021

As great as ever!Jose Artiles is always on point. As great as ever! Jose Artiles is always on point. Accurate and factual with a very friendly approach. I will continue to service my 10 year old car More

by Cynthia & Gabriel Perez-Wils
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Mar 21, 2021 -

Mercedes-Benz of Coral Gables responded

We appreciate your business and our team looks forward to serving you again soon! Thank you for taking the time to leave us this great review. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

March 18, 2021

Jose is always so knowledgeable and helpful with anything I need. Excellent service! The facility is kept very clean and everyone from the valet to the cashier are all very professional. More

by Lisa W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Mar 19, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you, Lisa, for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad Jose and our service team were able to help, and we hope to see you again! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

March 17, 2021

I was literally blown away by the professionalism and personal care applied to my inquiry and repairs! Lorena is a true professional and a great person! More

by ArtEsq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Gossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lorena is a gem worth placing in a crown! Her customer service is remarkable, particularly compared to Braman dealerships
Mar 17, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your very kind review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

March 17, 2021

La atención fue excelente muy atentos y serviciales no dudaría en recomendar este dealer y muy particularmente me asistió José Artiles excelente empleado al igual que su jefe estoy muy agradecida con su t More

by Dalmirall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Mar 18, 2021 -

Mercedes-Benz of Coral Gables responded

Thanks for sharing your thoughts about your experience working with Jose here at Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

March 16, 2021

Everything was done within the time frame promised. As usual Tony Fuentes processed me nearly as soon as I arrived. The young man that gave me my car back was super professional and an extremely upbeat a More

by Iceman
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony Fuentes
Mar 16, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your business and this review. We're happy to hear that Tony and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

March 14, 2021

As a dealership, I am very satisfied. It clearly appears that their customer is their #1 priority. I had the pleasure of dealing with Frankie Cao. While MB claims "the best or nothing" I sincerely believe t More

by pay6bucks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie Cao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for the kind words for Frankie and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

March 12, 2021

Always a great experience bringing my Mercedez GLE 350 to Jose for service or parts! Again, thank you Jose for your hard work and dedication! More

by cdelaflor
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Mar 12, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for leaving this wonderful feedback for Jose! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thanks for choosing Mercedes-Benz of Coral Gables! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

March 12, 2021

Tony is great with his clients! I always go to him for my service needs. Mercedes Benz of Coral Gables has excellent service. I highly recommend! More

by l.fontenot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Fuentes
Mar 13, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your excellent review! We are so glad that you found your experience working with Tony to be a positive one here at Mercedes-Benz of Coral Gables. Please don't hesitate to reach out if you need anything else. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

March 11, 2021

José Artides is very professional. He is always on time and knows his job really well. He is very polite and keep the customer inform of the job progress. More

by Rosa Medina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Mar 11, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your thoughts on working with Jose. We're glad to hear he delivered such a great experience! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

Mar 11, 2021 -

Rosa Medina responded

I highly recommend Jose Artides as service advisor he is very professional and take cares of everything.

March 11, 2021

Frankie, my Service Advisor, is friendly and very professional. I'm always treated with respect by everyone. They don't even know that I own a Maybach V12 and and SL55 AMG. More

by desamgm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie Cao
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We're looking forward to sharing this great review with Frankie and our team. We appreciate your business here at Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

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