Frankie Cao

Very professional the problem was resolve very quick very happy whit e erything higher-end happy whit e erything higher-end More

by jcfg9202 Verified Customer Verified Customer

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I am very lucky to be helped by Finley at Coral Gables Mercedes-Benz always in top of the needs of me and our vehicle exceptional customer service is what you get with this employee! I have him on my impo Mercedes-Benz always in top of the needs of me and our vehicle exceptional customer service is what you get with this employee! I have him on my important contacts right along with my family because that’s what Coral, Gables Mercedes-Benz is for us. Thank you, Finley. More

by maureenestopinan1972 Verified Customer Verified Customer

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Kudos to my MB Salesman of many years , Carlos Escobar (now in Finance) who took my call on Memorial Day Weekend when out of the blue my EQS 580 all of the sudden died when I went to start it - and to B (now in Finance) who took my call on Memorial Day Weekend when out of the blue my EQS 580 all of the sudden died when I went to start it - and to Byron one of the Maintenance managers who after 2 separate Towing Trucks from Roadside Assistance ( 3rd party providers and not MB operators) miserably failed to tow my car back to the MB dealership- Byron with Carlos on the line found me a SUPERMAN MB Employee by the name of Jose Cruz , who was on vacation at the time , left his family and came with his 2 boys on the tow truck , saw the situation where to pull back the car with a normal towing would have caused the concrete wheel stop to tear out the front fender, and Jose took out these metal contractions that he had on his tow truck and a star war like air pump and to the marvel of myself and people who had gathered to see what Jose was doing - Jose miraculously was able to quickly and safely do what 2 Roadside Assistance Tow Trucks had failed - which as Jose said there is always a way- so Amen to that and my sincere gratitude to Jose Cruz -for his commitment to Mercedes Benz and his spirit of a can do attitude and thanks also to the team named here, which goes to prove that when a business has an enlightened leader like Manager Mike Rodriguez the right attitude is contagious throughout the entire team - Sincerely - Willy A. Bermello More

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Excellent customer service from everyone involved in the sale of this car. Peter WarWar, our salesperson, was patient, understanding of our needs and desires, professional and very knowledgeable. Frankie sale of this car. Peter WarWar, our salesperson, was patient, understanding of our needs and desires, professional and very knowledgeable. Frankie Diez, the sales manager, worked with us to make the deal happen, George in Finance explains everything thorgoughly, and Fernando walked us through everything in the car including helping us set up our phones. We highly recommend MB of Coral Gables. More

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Leasing (and then buying) my car here was a pleasant experience. The associate I worked with was very professional and knowledgeable of the entire line of cars which made the process much easier. Sinc experience. The associate I worked with was very professional and knowledgeable of the entire line of cars which made the process much easier. Since then, I have had the car serviced here and have been very happy with the service department. They are good for regular maintenance of course. But I have had a couple of more difficult issues, which they have fully resolved. I truly love my car, so when I say I se guys with her-it means something. More

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“I had an amazing experience at Mercedes-Benz of Coral Gables, thanks to Frankie Cao. Even as a manager, he took the time to personally walk me through every step of the repair procedure for my Mercedes G Gables, thanks to Frankie Cao. Even as a manager, he took the time to personally walk me through every step of the repair procedure for my Mercedes GLS 63. Frankie was incredibly helpful, ensuring that I fully understood the process and felt comfortable with everything. His professionalism, attention to detail, and willingness to go the extra mile truly set him apart. I highly recommend Frankie and the dealership for outstanding customer service!” More

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super nice customer service , nice people and fast service , clean dealer and valet super friendly. service , clean dealer and valet super friendly. More

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Mercedes Benz Coral Gables is the best. Thank you so much Peter Warwar for been so professional and attentive. Hands down to this team ! Thank you so much Peter Warwar for been so professional and attentive. Hands down to this team ! More

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Peter and his knowledge is perfect. Great service and very professional say what he will do and follows through. Great service and very professional say what he will do and follows through. More

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I recently serviced my Mercedes C300. My service writer Robert, and his manager Frankie Cao were Spectacular! I appreciate the easy communication throughout the process and the results ar My service writer Robert, and his manager Frankie Cao were Spectacular! I appreciate the easy communication throughout the process and the results are always excellent. I appreciate you and I thank you for your excellent service. AlexFornet More

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