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Mercedes-Benz of Coral Gables - Service Center

Coral Gables, FL

4.9
2,588 Reviews

2,588 Reviews of Mercedes-Benz of Coral Gables - Service Center

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March 10, 2021

Mr. Jose Artiles provides outstanding customer service every visit. He is my “go-to” person for all my vehicle service needs. A big thank you to Jose for making the Mercedes experience truly exceptional! More

by eric.delara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Mar 10, 2021 -

Mercedes-Benz of Coral Gables responded

Eric, it's great to hear that Jose and our service team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Coral Gables! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

March 10, 2021

My service advisor followed through on every detail and kept me up to date on the progress of my repairs. She was pleasant to deal with and explained all the technical information in an easy to understand More

by bill.hussey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Segovia
Mar 10, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you, Bill, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Stephanie and our team, and we look forward to working with you again. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

March 05, 2021

Stephanie is amazing. Caring professional and on point with everything clients need. as a client I highly recommend her. She is always willing to assist and help More

by Elmir
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Segovia
Mar 05, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you, Lelo, for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad that Stephanie and our service team were able to help, and we hope to see you again! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

March 05, 2021

Awesome service. I am very impressed even after more than 15 years as a customer of Mercedes Benz. For me this is what it makes a big difference when choosing a brand. Jose really went out of his way to sati More

by Gusgrundler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Mar 05, 2021 -

Mercedes-Benz of Coral Gables responded

Thanks for sharing your thoughts about your experience with Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

March 05, 2021

Tony is always very courteous and helpful and makes the servicing process a breeze. The reps who handle the loaner vehicle were also very courteous and helpful and everyone you come across at this Mercedes More

by Paestum89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Fuentes
Mar 06, 2021 -

Mercedes-Benz of Coral Gables responded

Thanks for taking the time to leave us a review! We're thrilled you enjoy working with Tony and the rest of our service team. We appreciate your business and look forward to serving you again soon! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

March 04, 2021

Dave is very quick to response in very professional manner,As always great service and very kind, great job explaining and keeping me updated with excellent customer skills More

by Vivian2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Gossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you, Vivian, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Dave here at Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

March 03, 2021

My experience was great. I especially want to say that my Service Advisor, Aldo, was exceptional. This is the first time, in a long time, that I truly felt comfortable with my service advisor. More

by Trish4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aldo Guerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you, Trish, for the kind words for Aldo and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

March 03, 2021

Stephanie Segovia always goes above and beyond to ensure a seamless experience for us. The service she provides is incomparable and always a pleasure working with her. Cannot imagine taking my place any o More

by Sserrano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Segovia
Mar 03, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your business and this review. We're happy to hear that Stephanie and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

March 02, 2021

Tony was very professional as always. Takes great interest in your car to make sure that any issues are addressed. He represents your company very well. More

by RFO
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony Fuentes
Mar 02, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your excellent review! We are so glad that Tony had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mercedes-Benz of Coral Gables. Please don't hesitate to reach out if you need anything else. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

March 01, 2021

Great service, sound advise, good strategy on future maintenance plans! He’s a very good service manager, and has always been helpful and respectful . . . Plus he knows everything about my vehicle! More

by Floyd.jennings
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valentin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you, Floyd! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

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