Mercedes-Benz of Cutler Bay

Amazing service fixed every request and gave me follow up responses. Curtesy car loaner program was great so I didn’t have to be counting on people they had large Vehicles like mine also available. responses. Curtesy car loaner program was great so I didn’t have to be counting on people they had large Vehicles like mine also available. More

I want to thank Carmen. She is absolutely the best . She patiently answered all my questions. We looked at several models. She informed me of all the new safety features. She also asked me to test drive th patiently answered all my questions. We looked at several models. She informed me of all the new safety features. She also asked me to test drive them. The entire MB Cutler Bay staff was helpful. It’s always a pleasure to do business like this. More

Great all around service, first class reception from the moment you enter until the time you leave the premises. Adrian in service is a great asset to have in the service area! moment you enter until the time you leave the premises. Adrian in service is a great asset to have in the service area! More

In searching for a Mercedes dealership that was close to the Keys, I found the Cutler Bay dealership and had Herbert Kanzki as my service rep. He was so helpful, very accommodating and professional! Best se the Keys, I found the Cutler Bay dealership and had Herbert Kanzki as my service rep. He was so helpful, very accommodating and professional! Best service ever! More

Exceptional service and the most thorough and kind service advisor, Herbert Kanzki. I recommend this dealership (Joe Maya) and their service department (Herbert Kanzki) wholeheartedly and without rese service advisor, Herbert Kanzki. I recommend this dealership (Joe Maya) and their service department (Herbert Kanzki) wholeheartedly and without reservation! More

Great experience I went in for an oil change with the idea of shopping for an SUV while I waited. Charlie from the service department showed me a car in their showroom I went in for an oil change with the idea of shopping for an SUV while I waited. Charlie from the service department showed me a car in their showroom and hooked me up with a salesman so I could test drive it. I fell in love with it and Jose sat down with me after the test drive and proceeded to sell me the car. He even went as far as to ship my old car to Gainesville for my daughter and pick up her car to trade in. Wonderful staff and great service all around! More

I had a great experience I wen to dealership for 40,000 miles service and the first person I met was Mr. David Gasby at service department who was very friendly, professional I wen to dealership for 40,000 miles service and the first person I met was Mr. David Gasby at service department who was very friendly, professional and helpful. I told him that I am going to bring my Mercedes for the service and I need to know the process and the price. He showed me the price and explained to me about the service. He even came with me to my car to show me some feature and he answered all of my question about the car. He made a service appointment for my car and the following week I brought my car and I met Kevin LaPlanche who was very professional and helpful. I also met Andrew Comas when I picked up my car and he was very professional although he was not very convincing when I asked him about some of the items which I was charged for in my bill. My overall experience at Cutler Bay dealership service department was very pleasant but the only negative thing about it was the bill which in my opinion was highly overpriced for the kind of the work which was done to my car. More

2020 GLE Lease Our MB sales associate was exceptional. Clearly was helpful in every aspect including being a true gentleman. Our family will continue to seek the ass Our MB sales associate was exceptional. Clearly was helpful in every aspect including being a true gentleman. Our family will continue to seek the assistance from Danny Kwok for future MB purchases. More

Brake and Tires It was very convenient to text the service representative. After that, he called and gave the appointment to take the vehicle. When I arrived to the f It was very convenient to text the service representative. After that, he called and gave the appointment to take the vehicle. When I arrived to the facility, the personnel came to assist. They anticipated the reason for my visit and arrangement was made to provide me with a loaner. The service representative is courteous, respectful, and trustworthy. More

Excellent service experience Thank You for taking the time to provide excellent customer service and going above and beyond as usual. Jose castillo has been my service agent for m Thank You for taking the time to provide excellent customer service and going above and beyond as usual. Jose castillo has been my service agent for more than 10 years and I appreciate his friendliness and professionalism. More