Mercedes-Benz of Cutler Bay

The best experience leasing a car The most satisfactory experience leasing/buying a car in my whole life. Worth to travel from Miramar to Cutler bay to lease my car. Sergio Serrano was The most satisfactory experience leasing/buying a car in my whole life. Worth to travel from Miramar to Cutler bay to lease my car. Sergio Serrano was highly recommended by one of my friends for his professionalism, ethics and excellence on customer service and my friend fell short on his recommendation, Don Sergio is the best not only when leasing a car but providing support during the lease. This particular time I got the best car at the best price possible. Don Sergio took the time too look for the car that I wanted: the model, the features, the color. He had patience dealing with me and I recognize that I'm not easy one. Just to know Mercedes Benz is five minutes away from where I live. Mercedes Benz from Miami is five minutes from where I work. Why to take the time and effort to go to Cutler Bay instead of the other MB dealerships? The Service, the people makes the difference Thank you everyone for your patience and support during all this process and specially to Don Sergio. Definitely, I will continue leasing in MB Cutler Bay and highly recommending it. More

Poor and treated like I was unknowledgeable Service rep was poor, others were equally poor. Despite calling ahead of time, service rep was "at lunch" at 330pm and I was kept waiting. Despite l Service rep was poor, others were equally poor. Despite calling ahead of time, service rep was "at lunch" at 330pm and I was kept waiting. Despite listing all the discrepancies w/ my vehicle on the website, I had to re-list them at the service counter? Not happy at all nor will I be going back. More

Una experiencia sin estres Primero la ayuda de Luis para ponerme con la persona correcta a la hora de hacer mi lease y estar hasta el final ayudándome en cada detalle,luego cono Primero la ayuda de Luis para ponerme con la persona correcta a la hora de hacer mi lease y estar hasta el final ayudándome en cada detalle,luego conocí a Danny quien me ayudó a conocer más de los nuevos modelos de mercedez y a complementar mi lease sin estres y sin mentiras ni trucos que normalmente hay en otros dealers,los recomiendo altamente sea para compra o lease,si se deciden solo pregunten por un chinito llamado Danny y créanme que van a obtener las mejores ofertas sin estres ,con una sonrisa en la cara y van a salir con un Mercedes benz a su gusto. More

the adviser Robert Lamas was very good professional They are very professional and excellent work, The adviser is very professional and take care everything The price is high . but the service is ve They are very professional and excellent work, The adviser is very professional and take care everything The price is high . but the service is very good. I recommend this service department but i hope they will send coupons at every costumer. More

Fast and Friendly I showed up on time for my appointment and within 5 minutes was being taken care of. They were courteous and professional with everything and I got a I showed up on time for my appointment and within 5 minutes was being taken care of. They were courteous and professional with everything and I got a beautiful 2019 C 300 for a loaner car....drive away super happy with the service I received. The car was ready the next day and it only took about 15 minutes to check out and be in my way. I highly recommend this dealership !!!! More

Truly an Amazing Experience Went to Cutler Bay MB just to test drive the new GLE. Met with Ms Laura Delgado and we ended leasing the car. The process was so easy and we felt at h Went to Cutler Bay MB just to test drive the new GLE. Met with Ms Laura Delgado and we ended leasing the car. The process was so easy and we felt at home! The car is a great and beautiful car and the treatment received at the dealer is even better. The whole team makes you feel welcome and the dealer is one if not the prettiest i have been to! Exceptional Customer Service, easy to negotiate and ready to assist! More

Professional, efficient service One of the main reasons I purchased another MB was because of the stellar service I always receive. Charlie Rodriguez and his team are efficient, prof One of the main reasons I purchased another MB was because of the stellar service I always receive. Charlie Rodriguez and his team are efficient, professional and complete the work in time as promised. I live in Naples now but I continue to take my car to MB of Cutler Bay because I feel like family there. John who arranges the loaners is also friendly and efficient. The price of labor per hour was a bit high. More

Super!!! The best professional Mr.Serrano, he is friendly, sincerely and honest in his work, always he call me to know how is work my car. The best professional Mr.Serrano, he is friendly, sincerely and honest in his work, always he call me to know how is work my car. More

Great and smooth sales experience Janyll had been following up with me for a few months without being overwhelming and providing valuable information. I finally made it to the dealer a Janyll had been following up with me for a few months without being overwhelming and providing valuable information. I finally made it to the dealer and she helped me uncover my wants and needs and work a reasonable price for me. She is friendly and pleasant. Her manager was nice to work with too. More

Wendy is the best She is very patient and understanding of my needs for my vehicle and I believe she makes your location the best. Wendy is very good at what she do and She is very patient and understanding of my needs for my vehicle and I believe she makes your location the best. Wendy is very good at what she do and I will recommend her any day More