Mercedes-Benz of Cutler Bay

Great experience from the first phone call Maribel Ramos and her team provided us with the best customer service. Maribel assisted us on her day off and was very supportive with our needs. We c Maribel Ramos and her team provided us with the best customer service. Maribel assisted us on her day off and was very supportive with our needs. We could not imagine a better service then at Mercedes-Benz of Cutler Bay. More

Great Salesman and Good Selection Alex Gonzalez was very knowledgeable and knew the answers to all of the questions I asked. Honestly, I was just on a fact finding mission there and ha Alex Gonzalez was very knowledgeable and knew the answers to all of the questions I asked. Honestly, I was just on a fact finding mission there and had not intended to buy yet. I was so impressed with the C300 convertible and Alex that I took the plunge. I would recommend this dealership and Alex to anyone. More

True Excellence in Vehicle Sales and Customer Service I recently had the pleasure of working with Pablo during the evaluation and sales process for my new Mercedes. Pablo clearly understands the brand’s I recently had the pleasure of working with Pablo during the evaluation and sales process for my new Mercedes. Pablo clearly understands the brand’s image and how to cater it to the customer purchase experience. He accommodated my schedule and needs by working with me directly and outside the showroom throughout the entire process. He did this by conversing with me to understand what I was looking for in a new Mercedes, and then, using his professional taste and sales judgement curated a vehicle selection from inventory for my review and test drive. Upon agreement of a vehicle and price, a process which was haggle free and transparent, he expedited the closing process and post sales engagement to my convenience. End to end everything was expedient, stress free, and truly enjoyable. I will definitely seek him out directly when the time comes for the purchase of my next Mercedes. But beyond that, I resoundingly recommend that anyone and everyone who is in the market for a Mercedes reach out to Pablo as finding a better consultant at any dealer will be a tough proposition. More

Great experience in this dealership Carlos and his team made buying a car a relaxing experience. They helped me with the trade in value and APR. After deal was closed they cleaned and wa Carlos and his team made buying a car a relaxing experience. They helped me with the trade in value and APR. After deal was closed they cleaned and waxed the car and filled the tank with gas. I am happy and with new car. More

Doesn't get any better than this! I used to hate when my leases would come to an end because I knew I would have to go negotiate another deal and I hated the whole experience. This is I used to hate when my leases would come to an end because I knew I would have to go negotiate another deal and I hated the whole experience. This is my 4h automobile from Alex. I wouldn't go anywhere else! More

Overall an excellent experience. The GM, Luis Gutierrez, was very professional and informative. The sales agent, Albert Torres, was very courteous, had great follow up skills and was The GM, Luis Gutierrez, was very professional and informative. The sales agent, Albert Torres, was very courteous, had great follow up skills and was simply the best i had ever dealt with. Because of how well they treated my daughter and I, they will be receiving every referral i can send their way. More

Excellent I enjoyed the size ,cleanliness,and design of the dealership.The showroom had a complete set of cars that were available to see and test drive. Alex I enjoyed the size ,cleanliness,and design of the dealership.The showroom had a complete set of cars that were available to see and test drive. Alex was a true pro.He new the cars inside and out explaining the features of the car articulately and was always attentive to answer all my questions.I have bought BMW Athens last 16 years but will switch to Mercedes based on my experience of my purchase. More

GREAT EXPERIENCE!!! I am a faithful loyal customer of David Appleton and Herbert Kanzki in the Service Department. Mr. Appleton is as good as it gets with management and I am a faithful loyal customer of David Appleton and Herbert Kanzki in the Service Department. Mr. Appleton is as good as it gets with management and leadership styles. Herbert is top of the line Service Advisor. I am not willing to trade them for anything in the world. I like the facts that Mr. Appleton displays humility by making himself available to speak with customers. Herbert treats you as if you are the only person present and important to him. He explains things in a way that you can understand, he keeps you updated, and the best ever person who provides a loaner. I truly enjoy the service. I will keep driving Benz so as to keep my Service Advisor. Kudos for a job well done! Nell More

Premium customer service experience. Thanks Adrian Lee Sang for you outstanding work with the issues of my car. Great work mediating with my warranty company. You definitely made the diff Thanks Adrian Lee Sang for you outstanding work with the issues of my car. Great work mediating with my warranty company. You definitely made the difference. More

Excellent A fantastic place to purchase a vehicle! I had a spectacular experience in the process of getting my car. Daniel Baster was of great help! He was A fantastic place to purchase a vehicle! I had a spectacular experience in the process of getting my car. Daniel Baster was of great help! He was attentive and efficient . Estoy muy feliz con la compra de mi carro, el servicio es unico e incodicional. El señor que nos atendio, Daniel Baster tuvo una gran y eficiente actitud . Recomindo el lugar como el dealer numero 1 de toda la florida. Thanks More