Mercedes-Benz of Cutler Bay

Worst customer service I have encountered Don’t expect a call when your car is ready, service representatives take it upon themselves to make unrequested “repairs to your car” without even ca Don’t expect a call when your car is ready, service representatives take it upon themselves to make unrequested “repairs to your car” without even calling you. They said my car had “dents,” they went ahead and “fixed them” without my permission, without calling me, without even a courtesy call! Worst service! After speaking to General Manager Luis Gutierrez I felt even worse, he says GENERALLY they call you before the repairs. More

Great service Service was great! Timely manner... I was originally schedule for a later appointment and they got me in early and took care of all my car’s needs... Service was great! Timely manner... I was originally schedule for a later appointment and they got me in early and took care of all my car’s needs... More

Great experience Laura and Ewer were amazing through my whole leasing experience. It’s my first Mercedes and they made sure I was satisfied through the whole process.i Laura and Ewer were amazing through my whole leasing experience. It’s my first Mercedes and they made sure I was satisfied through the whole process.i will definitely come back and see Laura and Mercedes benz of cutler bay More

Great experience! As always my experience at Cutler Bay service department was exceptional! My service advisor Robert Damas took care of all the repairs that my vehicle As always my experience at Cutler Bay service department was exceptional! My service advisor Robert Damas took care of all the repairs that my vehicle needed, he is truly awesome at make sure everything is done wright so I don't have return with any other issues concerning with my vehicle. He is also very knowledgeable and a true professional from start to finish. The whole team at the service department is great, from the time I drop off my vehicle to the process of getting my loaner from Ariel Garcia and his team in the loaner department to time I pick up my vehicle everybody is friendly and gracious! I would highly recommend the the service department to family and friends in a heartbeat! More

Excellence I thought I made an appointment online but somehow did not go through. I show up at the dealer with no appointment and Jose Castillo received my car f I thought I made an appointment online but somehow did not go through. I show up at the dealer with no appointment and Jose Castillo received my car for service giving me a loaner. Great customer service. Thanks. More

Quick and effective I love our Representative Adrian Lee Sang, he is always so helpful and readily available to talk when we call him. He always keep us updated with the I love our Representative Adrian Lee Sang, he is always so helpful and readily available to talk when we call him. He always keep us updated with the status of the car. He has made coming to service our car enjoyable. More

Electric car performance The service center took impeccable care of me and my car. Since this is my first electric car, they took the time to listen my concerns and questions; The service center took impeccable care of me and my car. Since this is my first electric car, they took the time to listen my concerns and questions;and explained and answer it all. I had an excellent experience with Laura Delgado, Robert Damas and James Basto. Thank you so much More

Very good excellent peoples excellent attention I love my new cars excellent people in the sale area in especial Pablo Garcia he is excellent the best excellent peoples excellent attention I love my new cars excellent people in the sale area in especial Pablo Garcia he is excellent the best More

Best Service in Town Whether you are looking to get an oil change or service your car this is the place you want to bring your Mercedes Benz. The attention is spectacular Whether you are looking to get an oil change or service your car this is the place you want to bring your Mercedes Benz. The attention is spectacular and they know what they are doing. More

My Salesman Alex Gonzalez was the best!!!! Great car and great sales experience. Alex made me feel comfortable and valued. I highly recommend the car and the salesman. Thank you Mercedes Ben Great car and great sales experience. Alex made me feel comfortable and valued. I highly recommend the car and the salesman. Thank you Mercedes Benz of Cutler Bay More