Mercedes-Benz of Cutler Bay

Excellent service & awesome staff!! Exceptional service from the start to the end of the process. The drop off experience was very smooth. The experience with Robert was pleasant and i Exceptional service from the start to the end of the process. The drop off experience was very smooth. The experience with Robert was pleasant and informative. Getting a loaned vehicle was very courteous and detailed. The gentleman at the counter even assisted me setting up the Bluetooth for my cellular telephone. The return of the vehicle and the pick up of my vehicle, again, was fast and efficient. Mr. Vernon Chang and Andrew, who assisted me at the end of the process, were very professional. Awesome experience thanks to the great staff!! More

Best Mercedes Benz Experience Back to Back! this is my 2nd time i lease a vehicle from cutler bay, they are second to none, Ewer was amazing, he took his time to show me all vehicles i wanted to this is my 2nd time i lease a vehicle from cutler bay, they are second to none, Ewer was amazing, he took his time to show me all vehicles i wanted to test drive, very knowledgeable and polite. Amazing Sales advisor and customer service. To top the great experience Melanie Giro, was on point with her patience and support. She took the time to make sure i was comfortable with my new vehicle, she showed me all the new features that comes with my new mercedes. Amazing professional best Mercedes Dealer Period. More

Superb Ruben Abreu, Danny Baster, Anthony Demosthenis., What a difference the right guy makes...and that's Danny Baster. My previous purchase of a 2013 was a nightmare in hell... and yes from Cutler Bay M What a difference the right guy makes...and that's Danny Baster. My previous purchase of a 2013 was a nightmare in hell... and yes from Cutler Bay My purchase of my 2016 GLE was superb in every way. Danny is a genius...so gracious, wise and professional. In the blink of an eye he gave me everything I asked for. He erased the dreadful previous experience I had. I adore my car...and the purchase process. Danny did everything he promised and made it a lovely experience. He is a jewel !! When Danny introduced me to Anthony Demosthenis..as his best guy and you're going to love him...once again he delivered everything he promised. So much fun to have Anthony explain all the spectacular new features on the GLE. Clearly he loves the cars, has a deep understanding of them and especially the tech end, and is so charming and gracious. The title "sales consultant" does not do him justice!! He has an easy grace, is so patient, so intelligent. He is a joy to be around...such an eye for detail!! He notices everything,...and appreciates Chanel. A multi talented guy! As always Ruben Abreu was a wizard and a magician. Service is always perfection and appears effortless, fluid, and graceful because of him. Ruben is the best of the best. I bought my new GLE because of him More

Excellent Service Starting from Kevin Laplanche to all employees working at this service station are excellent. There is minimal wait and not crazy like the other Merc Starting from Kevin Laplanche to all employees working at this service station are excellent. There is minimal wait and not crazy like the other Mercedes Benz dealerships. More

Great!! Great customer service. This is the second time I come to lease with Ewer at this dealership and will continue to come. Ewer was excellent and met all Great customer service. This is the second time I come to lease with Ewer at this dealership and will continue to come. Ewer was excellent and met all my expectations and even more. The wait time was minimal, i recommend this dealership! More

Unbelievably great service! Exceptional service! Taken immediately and serviced while I waited. I was frequently updated as to the status of my service. The service was performed Exceptional service! Taken immediately and serviced while I waited. I was frequently updated as to the status of my service. The service was performed exactly as promised and my car was promptly returned to me with everything correctly completed and the car was washed. More

good care My care needed to be towed to the dealer and they took good care of it and kept in touch with us in a timely manner. My care needed to be towed to the dealer and they took good care of it and kept in touch with us in a timely manner. More

Excellent service Jose Alonso provided excellent service. He went out of his way to provide an excellent buying expirence. He provided many options and was very knowle Jose Alonso provided excellent service. He went out of his way to provide an excellent buying expirence. He provided many options and was very knowledgable regarding all the vehicles. He understood our needs and met them. He intoduced us to Hugo which helped us complete our decision for a well rounded expirence. More

Car Purchase The best car purchase experience my wife and I have ever had. Everyone involved with us was terrific. Augie Canamero, Fernando Lopez varela, Maria L The best car purchase experience my wife and I have ever had. Everyone involved with us was terrific. Augie Canamero, Fernando Lopez varela, Maria Larson and Hugo Sanchez made us feel like family and were very professional in each of their areas. We drove down from Fort Lauderdale but it was well worth the drive. More

The service manager Mr. Ruben is an asset As stated in my tittle, Ruben is an asset to the Cutler Bay Branch. He went above and beyond with his service and the way he helped me. The only perso As stated in my tittle, Ruben is an asset to the Cutler Bay Branch. He went above and beyond with his service and the way he helped me. The only person that took the time to listen and help. I called two other dealers and the Mercedes Benz hot line and neither wanted or showed any help. More