Mercedes-Benz of Cutler Bay

service excellence every aspect from initial phone call for scheduling appointment, to arrival, greeted friendly and professional, to my late arrival, no problem.....to every aspect from initial phone call for scheduling appointment, to arrival, greeted friendly and professional, to my late arrival, no problem.....to the loaner, fully explained and "apologized" for only having an E class loaner (are you kidding?)....to exceeding my required pick up time by an hour, with the cleaned car awaiting me....all was exceptional. and forgot to mention all the different staff I came into contact with--friendly, professional, really excellent. More

Sergio Serrano Sergio es un excelente vendedor tan bueno es q a mi esposó ya le ha vendido en 4 años 5 carros...y a mi que no me gustaba la marca me convenció y le Sergio es un excelente vendedor tan bueno es q a mi esposó ya le ha vendido en 4 años 5 carros...y a mi que no me gustaba la marca me convenció y le doy las gracias por que de verdad que la camioneta es cómoda .... More

Excellent service, friendly advisor My advisor did a great job at being concerned about my car issues. He never disregarded my car problem no matter how insignificant it could sound. My advisor did a great job at being concerned about my car issues. He never disregarded my car problem no matter how insignificant it could sound. More

Awesome The service was fast and perfect those guys work like a real team Jose is a nice and friendly person they do a great job The service was fast and perfect those guys work like a real team Jose is a nice and friendly person they do a great job More

New car, and extra applied We had a great experience.everyone was super nice, and knowledgable . Service was the best ever. I ego my car back fast and it was done before promis We had a great experience.everyone was super nice, and knowledgable . Service was the best ever. I ego my car back fast and it was done before promised. More

Good Service I have a smart car.I felt a noise in the front. I called to maintenance office for an appointment, they immediately got it. In few time they found I have a smart car.I felt a noise in the front. I called to maintenance office for an appointment, they immediately got it. In few time they found the problem, Reinaldo told me that 3pm finished repairing the car. I Wait there all the time and before 3 pm they gave me the car. good service and excellent attention More

best car buying experience i've had I've purchased and leased many cars, including the Mercedes ML350 I returned because the lease was over. This has been, by far, the best experience I' I've purchased and leased many cars, including the Mercedes ML350 I returned because the lease was over. This has been, by far, the best experience I've had purchasing a car. Fernando, was very fair, direct, and didn't try to waste my time. we spoke on the phone before I went to the dealer, I told him what I was looking for and how much I was able to pay. He told me he wanted to earn my business and invited me to visit him. I went to the dealer and we were able to work out a deal I was pleased with. My son went the first day with me, we got the paperwork finalized and ready for me to return the next day to pick up the car. My son, my wife and I were treated great, the dealership is large, clean and has many areas where you can go relax while the paperwork is processed. With all the amenities, the comfort and the treatment, one does not feel you are inside a dealer. The next day, when i picked up my car. I went in with my daughter and wife; My daughter felt comfortable, she went to a little playing area, where she stayed with my wife. The employees gave her a teddy bear, and a beach ball, and made her feel great. When it was time to leave, she didn't want to go. I'm very satisfied with the entire experience, and I will continue doing business with this dealership for many years to come. More

GLK350 Service I brought my GLK350 into your Culter Bay service center for it's first service and because an SRS warning light came on. I arrived early for my 7am a I brought my GLK350 into your Culter Bay service center for it's first service and because an SRS warning light came on. I arrived early for my 7am appointment and was greeted very cordially by your service manager who promptly directed me to the coffee machine for a very nice cappucinno. I then met my service advisor Charlie Rodreguez who was both friendly and very professional. He organized my service and arranged for a curtesy car for my use. The next day when I arrived for pickup your service people noted that the light went on again. No problem, these things happen, Charlie arranged for my curtesy vehicle once again and the person that delivered it even gave me a cold bottle of water for the trip back home. the next day when I picked up my vehicle (no problems this time) Charlie comped the wax job that I ordered. I am very grateful to your organization and especially Mr. Rodreguez for taking car of my the way he did. This is my fourth vehicle from your company (purchased from Coral Gable - Carlos Pereda) and I have been well satisfied with the sales process as well as your superior service department. Thanks to you and your staff. R. Miller More

Service Advisor & Service Manager Both Charlie & Ruben assisted me with professional, prompt, and overall excellent customer service! Couldn't have asked for better treatment and exper Both Charlie & Ruben assisted me with professional, prompt, and overall excellent customer service! Couldn't have asked for better treatment and experience! Thank you all for doing such a great job! More

Excellent service As expected. This is the forth Mercedes Benz we purchase at Cutler Bay's dealer. Always great service, quick, fast and no surprises. I recommend them. As expected. This is the forth Mercedes Benz we purchase at Cutler Bay's dealer. Always great service, quick, fast and no surprises. I recommend them. More