Mercedes-Benz of Cutler Bay

first I called the dealership and spoke to Angel Piloto who was extremely proper and enthusiastic about helping obtain the perfect car for me. Once I arrived at the dealership Angel Piloto greeted me and t who was extremely proper and enthusiastic about helping obtain the perfect car for me. Once I arrived at the dealership Angel Piloto greeted me and took care of me from beginning to end. I can say that from now on I found the dealership and the sales person that will be taking care of me for many years to come. More

I have been help and appreciate the care that the dealer personal and sales representative had with me. Hope we keep doing business. Thank You for all. personal and sales representative had with me. Hope we keep doing business. Thank You for all. More

Overall service was great. Car was not washed as usual. Very prompt and service advisor was great he was helpful and repaired everything as expected. Fee for battery was acceptable Very prompt and service advisor was great he was helpful and repaired everything as expected. Fee for battery was acceptable More

The first reason why you purchase a Mercedes Benz or an The first reason why you purchase a Mercedes Benz or an expensive car period, is because you automatically assume that you are also buying a prop The first reason why you purchase a Mercedes Benz or an expensive car period, is because you automatically assume that you are also buying a proper customer service at all times. Sadly that does not happen at your service department. I've purchased 3 Mercedes Benz up until now and every time I have been at your service department I've left very upset and disappointed. At the beginning I thought that maybe I just met that one person at a bad day and gave it several other tries but there was no improvement from anybody. They have acted rudely, disrespectfully, and very patronizing. Honestly it's very sad that a respected company such as Mercedes Benz counts on your service department to keep their customers happy and coming back. Here are some tips. never judge by the appearances, you might be surprised; if you say to a costumer that you'll return his call or notify when the car is ready, please DO so; never act like you are better than your costumers and that you'll always have that job regardless of how you treat them; please apologize when you make a mistake, it's only fair; always remember your costumers are spending a ton of money to get what they deserve; and please, please, please, we don't care about your feud with the Coral Gables dealer, it's not ethic that we see or hear how you worry more about passing the ball to one another instead of trying to get our issues solved, after all, you all respond to Mercedes Benz. I really hope you improve when it comes to customer service for the sake of MB's good name and reputation, regardless I'm not going back to your dealer even if you were the last MB dealer on earth. I hope Coral Gables knows how to treat their customers right. More

HAD A VERY PLEASANT EXPERIENCE DEALING WITH MR.ALFONSO . ANSWER ALL MY QUESTIONS AND CLOSE THE DEAL AND A VERY PROFESSIONAL MANNER. EXPLAIN ALL FEATURES ABOUT THE VEHICLE AND HELP OBTAIN THE LEASE. ANSWER ALL MY QUESTIONS AND CLOSE THE DEAL AND A VERY PROFESSIONAL MANNER. EXPLAIN ALL FEATURES ABOUT THE VEHICLE AND HELP OBTAIN THE LEASE. More

It was a pleasure working with Jose Diaz and Regino Capiro. They were very friendly, helpful and informative in all aspects pertaining to the vehicle and it's purchase. Mr. Capiro was exceptional we we Capiro. They were very friendly, helpful and informative in all aspects pertaining to the vehicle and it's purchase. Mr. Capiro was exceptional we were completely satisfied with his help in all aspects of the purchase of our vehicle. We would not consider a sale person other than Mr. Capiro with the future purchase of our next vehicle. I have purchased 2 previous Mercedes Benz and was well taken care of but Mr. Capiro is in a league of his own. Thank You Guys More

Business with the seller was clear, no pressure no hidden costs, the People very friendly and also very good facilities, large inventory. I recommend it regards costs, the People very friendly and also very good facilities, large inventory. I recommend it regards More

It was pleasant, expeditious and satisfactory. My car was in for the 1st year Service. I was given a loner which was a must for me. in for the 1st year Service. I was given a loner which was a must for me. More

Ewer was fantastic! He was professional, friendly, informative, attentive, and made the whole car buying experience unexpectedly very pleasant. He took his time answering all of our questions and exp informative, attentive, and made the whole car buying experience unexpectedly very pleasant. He took his time answering all of our questions and explained all aspects of the purchase and car with patience and detail. And most importantly, no haggling, I highly recommend Ewer for anyone looking to buy a car at this location. More

I like to thank Ewer Aguiar of Mercedes-Benz of Cutler Bay for his outstanding work of helping me find the right mercedes that fits my characteristics, As a custermer for the first time the experience was Bay for his outstanding work of helping me find the right mercedes that fits my characteristics, As a custermer for the first time the experience was spectacular. Please keep up the good work. Sincerely, Tim Roberts More