Mercedes-Benz of Cutler Bay

Customer Service - Employee took the time to get to know me, did not pressure me, offered me a beverage. Quality of Work - Employee was professional, courteous, and explained everything. Friendliness me, did not pressure me, offered me a beverage. Quality of Work - Employee was professional, courteous, and explained everything. Friendliness - Employee was kind, interested, and engaging. Overall Experience - Phenomenal. From the assistants that answer the phone to the sales representatives, to the finance manager, to the presentation of the car. Price - The employee asked me what he needed to do to gain my business. I told him, and his first offer was better than expected. I walked away thrilled with my purchase. The dealership also never made me feel like I was getting a favor from them for obtaining such an agreeable deal. No typical salesmen lines were used (e.g. "we're not making any money off of you.") More

Generally, buying or leasing an automobile is a trying, difficult and sometimes painful experience. We leased two automobiles from Mercedes Benz of Cutler Bay and dealt principally with Agustin Canamero. difficult and sometimes painful experience. We leased two automobiles from Mercedes Benz of Cutler Bay and dealt principally with Agustin Canamero. Mr. Canamero is a professional in every sense of the word. He took the time to find the cars we wanted and did everything possible to exceed our expectations. He took the time to make sure that we know the progress being made, the details concerning the transactions and the options we had to choose from. Truly a dedicated professional. Mr. Sanchez is a knowledgeable professional who assisted us in completing the business side of the leases. He was a pleasure to deal with also. Everything about the lease transactions was made simple by Mr. Canamero, who made our negotiations an enjoyable experience. The folks at this dealership are responsive, courteous, caring and most of all, they appreciate their customers. It has been a very positive experience for us and we will recommend Mercedes Benz of Cutler Bay, Mr. Canamero and Mr. Sanchez to our friends. More

I've always wanted to drive a Mercedes Benz and I finally got one. In May, 2010 I purchased a GLK350 SUV. The reason I chose this particular dealership was because it was close to home. Now I'm really glad t got one. In May, 2010 I purchased a GLK350 SUV. The reason I chose this particular dealership was because it was close to home. Now I'm really glad that I went to this particular dealer! I've purchased quite a few cars in my life, but I've never, ever had the kind of service and attention that I received at Mercedes Benz of Cutler Bay. From the time I entered the dealership until the time I drove my car off the lot, I received the best, most courteous service and attention that I have ever had from any other dealership. My sales consultant, Anthony Demosthenis, went out of his way to get me the best deal possible on my new car. He was knowledgeable and went to great lengths to ensure that all of my questions were answered. There wasn't a single question about the car or the sales process that he was not able to answer. He took us for a test drive and even explained all of the "functions" of the car. Most of all, I never felt pressured or intimidated by Anthony. He made the whole sales process very relaxing and very comfortable for me. I felt like I was talking to a good friend. Anthony is a wonderful sales person and very good at his job, but, more importantly, he is a kind and understanding person who goes out of his way to make sure his clients feel comfortable and taken care of. I've never had such an easy and relaxing time when buying a car....what a difference! The same applies to Mark Winstead, the Finance Manager that completed the sales process for me. As with Anthony, Mark was courteous, friendly, extremely knowledgeable and efficient and did everything he could to make the whole process absolutely seamless!! Mark is a true professional and a very kind and considerate person, which is so rare and hard to find in this particular business. I can't say enough good things about Anthony and Mark. They are honest, forthright and consummate professionals. But most of all, they both made me feel like I was the most important client they had ever had. I'm sure they make everyone feel that way! To say that I highly recommend this dealership would be a gross understatement!! I've never owned a Mercedes Benz before this one, but I can honestly say that I will never buy another car that is not a Mercedes....nor will I buy it from any other dealership that is not Mercedes Benz at Cutler Bay. More

Excellent service, friendly and punctual. Ramon and the rest of the service department where extremely professional and took care of our car and did everything exactly as promised and when promised. He cal rest of the service department where extremely professional and took care of our car and did everything exactly as promised and when promised. He called us when there was a one day part delay even though it was within the promised time to have the vehicle ready. I would recommend highly. More

Service received at this location and the Coral Gables Location and unfortunately the Silver Arrow Body shop is always superior. Treatment is always respectful, professional, and empathetic...in this case Location and unfortunately the Silver Arrow Body shop is always superior. Treatment is always respectful, professional, and empathetic...in this case with Frank Codero and previously with David Appleton regarding other concerns. I have had dealings with the parts department and the boutique where the same level of service applies including the phone operator who made the inital appointment. More

I just leased a new SLK300 from this dealership. Everyone in the office was very professional and friendly. The car I leased was not on the lot, but it was ready to go by the next morning. The salesperson I in the office was very professional and friendly. The car I leased was not on the lot, but it was ready to go by the next morning. The salesperson I worked with was very attentive and made good use of my time. I felt he was very helpful. I would recommend this dealership in the future. More

Customer service was excellent from the moment I called to schedule the appointment. I was kept informed of the extend of the problem to how it would be resolved, how long it would take to resolve and when to schedule the appointment. I was kept informed of the extend of the problem to how it would be resolved, how long it would take to resolve and when it was ready for pick up. Ohhhh my car was cleaner than when I took it in for service. Thank You Adam!!!!! More