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Mercedes-Benz of Cutler Bay

Cutler Bay, FL

Overview
Employees
Reviews
Vehicles
4.8
2,424 Reviews
At Mercedes-Benz of Cutler Bay, we’re committed to finding you the perfect car at the best price, all while delivering the luxury and innovation you deserve. Our team works tirelessly to match you with the ideal Mercedes-Benz, and our certified technicians ensure your vehicle remains in pristine condition, ready for every journey. With the "Cutler Bay Way," you can trust that both your car buying and servicing experiences will exceed your expectations, leaving your Mercedes-Benz in the best hands.
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10701 SW 211 St

Cutler Bay, FL

33189

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Showing 2,425 reviews

September 01, 2026

From Jorge, the sales manager, to my salesman Marlon, all the way to finance, everyone at the dealership took care of me from beginning to end. Special shoutout to Jorge for always going above and beyond More

by Crrsllc00
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rene Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Garcell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marlon Amador
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 01, 2026 -

Mercedes-Benz of Cutler Bay responded

Our team enjoyed guiding you through every step to secure your used S-Class. Jorge and Marlon appreciate your loyalty through four vehicles, and our finance team is glad everything went smoothly. Your kind words and recommendation mean a lot to our dealership. Gabriel Moncada, General Manager gabriel.moncada@mbcutlerbay.com 305-846-8909

September 01, 2026

Very professional and willing to assist Always a pleasure to work with Orlando Bravo. Always very courteous. More

by blandoncpa
Recommend Dealer
Yes
Employees Worked With
Orlando Bravo
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Sep 01, 2026 -

Mercedes-Benz of Cutler Bay responded

We’re glad the service on your GLS 450 felt professional and courteous. Knowing our team’s welcoming approach met your needs means a lot to us. Gabriel Moncada, General Manager gabriel.moncada@mbcutlerbay.com 305-846-8909

September 01, 2026

I only bought the car because the sales person Juan Rodriguez was awesome and very professional the rest it was really bad I would make a list of things that were wrong but its not even worth, My daugh More

by rvarela030
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jorge Garcell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2026 -

Mercedes-Benz of Cutler Bay responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Gabriel Moncada, General Manager gabriel.moncada@mbcutlerbay.com 305-846-8909

August 28, 2026

Professional, friendly, and punctual service. I was always kept informed about the inspection and the vehicle's status. More

by DANID1609
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlen Amaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Naibi Bermúdez
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Aug 28, 2026 -

Mercedes-Benz of Cutler Bay responded

Your comment about staying informed on your C-Class inspection reflects our team’s commitment to clear communication. Knowing you found our service professional, welcoming, and punctual means a lot to us. Gabriel Moncada, General Manager gabriel.moncada@mbcutlerbay.com 305-846-8909

August 28, 2026

Very good coustomer services and fast attention and recomende freind and familythe aviser and employed is nice prople More

by Lazaroleon60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damian Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 28, 2026 -

Mercedes-Benz of Cutler Bay responded

We’re glad our advisor Damian provided friendly, attentive care during your Mercedes-Benz AMG CLE 53 service. Knowing you feel comfortable recommending us to friends and family means a great deal to our team. Gabriel Moncada, General Manager gabriel.moncada@mbcutlerbay.com 305-846-8909

August 28, 2026

Fantastic customer service; friendly, communicative, responsive, helpful, constant contact Highly recommend MB of Cutler Bay for service More

by STEVENMARTINAML
Recommend Dealer
Yes
Employees Worked With
Damian
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Aug 28, 2026 -

Mercedes-Benz of Cutler Bay responded

Knowing our team’s friendly, attentive care and consistent updates made your service experience so positive is rewarding. Thank you for recommending our service department for your E-Class. Gabriel Moncada, General Manager gabriel.moncada@mbcutlerbay.com 305-846-8909

August 27, 2026

Need better customer service skills Better service The service I received at the dealership was disappointing. The staff was not very helpful or attentive, and communication was poor.” More

by fabulously49
Recommend Dealer
No
Employees Worked With
Damian Rodriguez
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Aug 30, 2026 -

Mercedes-Benz of Cutler Bay responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Gabriel Moncada, General Manager gabriel.moncada@mbcutlerbay.com 305-846-8909

August 26, 2026

The best and fastest The best and fastest are the best in Florida. The best and the fastest—they are the best in Florida. Ten out of ten. More

by yuyors76
Recommend Dealer
Yes
Employees Worked With
Lorenzo Veloz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lorenzo Veloz
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Aug 27, 2026 -

Mercedes-Benz of Cutler Bay responded

Knowing you found our service on your Sprinter 2500 the best and fastest in Florida is incredibly rewarding. Your ten-out-of-ten rating and enthusiastic praise mean a lot to our service department. Gabriel Moncada, General Manager gabriel.moncada@mbcutlerbay.com 305-846-8909

August 26, 2026

The service and work of Orlando Bravo and his team are excellent. I recommend it 100% More

by maykel1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 26, 2026 -

Mercedes-Benz of Cutler Bay responded

Knowing that Orlando and our service team’s work on your Mercedes-Benz AMG GLE 53 exceeded your expectations is rewarding. Hearing that you recommend us wholeheartedly means a great deal to our service department. Gabriel Moncada, General Manager gabriel.moncada@mbcutlerbay.com 305-846-8909

August 24, 2026

Efficient great timing and clear car - tire change and alignment went well so pleased . Thanks More

by KIRKNET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 24, 2026 -

Mercedes-Benz of Cutler Bay responded

Thank you for the five-star rating. Hearing that your AMG GLE 53’s tire change and alignment went smoothly and that your car was returned spotless and on time means a lot to our service team. Gabriel Moncada, General Manager gabriel.moncada@mbcutlerbay.com 305-846-8909

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