As always my experience at the dealership was good.
The provide a friendly and fast service.
The provide a friendly and fast service.
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by Acquape7
Verified Customer
Verified Customer
Other Employees Tagged:
Lorenzo Veloz
Sep 24, 2026 -
Mercedes-Benz of Cutler Bay responded
Thanks for sharing about your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!
Gabriel Moncada, General Manager
gabriel.moncada@mbcutlerbay.com
305-846-8909
Fast, efficient, on the mark for what s covered.
We have been with him for years.
We have been with him for years.
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by eileen.tidd
Verified Customer
Verified Customer
Other Employees Tagged:
Lorenzo Veloz
Sep 10, 2026 -
Mercedes-Benz of Cutler Bay responded
Providing fast, efficient service that covers exactly what you need is a standard we uphold for every Mercedes-Benz C-Class. We’re grateful for your years of loyalty, and Lorenzo appreciates the continued trust you’ve placed in our service department.
Gabriel Moncada, General Manager
gabriel.moncada@mbcutlerbay.com
305-846-8909
Great service experience in and out, from porters,
advisors, and techs, to the managers, great experience
advisors, and techs, to the managers, great experience
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by bowers.ryan03
Verified Customer
Verified Customer
Service Price Transparency
Sep 07, 2026 -
Mercedes-Benz of Cutler Bay responded
Knowing that our porters, advisors, technicians, and managers helped make the service on your Toyota 4Runner seamless means a great deal to our department. Your recognition of every team member’s contribution is much appreciated.
Gabriel Moncada, General Manager
gabriel.moncada@mbcutlerbay.com
305-846-8909
The best and fastest The best and fastest are the best in
Florida. The best and the fastest—they are the best in Florida. Ten out of ten.
Florida. The best and the fastest—they are the best in Florida. Ten out of ten.
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by yuyors76
Verified Customer
Verified Customer
Other Employees Tagged:
Lorenzo Veloz
Aug 27, 2026 -
Mercedes-Benz of Cutler Bay responded
Knowing you found our service on your Sprinter 2500 the best and fastest in Florida is incredibly rewarding. Your ten-out-of-ten rating and enthusiastic praise mean a lot to our service department.
Gabriel Moncada, General Manager
gabriel.moncada@mbcutlerbay.com
305-846-8909
Always a great experience which is why I always come back
to this dealership. Top notch service all the time.
to this dealership. Top notch service all the time.
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by patty19
Verified Customer
Verified Customer
Aug 14, 2026 -
Mercedes-Benz of Cutler Bay responded
Thank you for the five-star rating and your continued trust in our dealership. We’re glad our service keeps you coming back with your pre-owned Mercedes-Benz GLE 350.
Gabriel Moncada, General Manager
gabriel.moncada@mbcutlerbay.com
305-846-8909
Service advisor Lorenzo Operates like clock work.
Got us in as soon as arrived and provided us timely up date status in order to get our service completed in short order. Thank you.
Got us in as soon as arrived and provided us timely up date status in order to get our service completed in short order. Thank you.
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by commshopctr
Verified Customer
Verified Customer
Service Price Transparency
Aug 12, 2026 -
Mercedes-Benz of Cutler Bay responded
Your note about Lorenzo’s prompt scheduling and timely updates reflects our commitment to efficient service. Knowing we could complete the service on your Mercedes-Benz Sprinter 3500 quickly means a lot to our team.
Gabriel Moncada, General Manager
gabriel.moncada@mbcutlerbay.com
305-846-8909
All perfect All Good, i wish, break fluid replace include
service b package. Service b is expensive at cutler bay mercedes.
service b package. Service b is expensive at cutler bay mercedes.
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by mehmet_yuksel
Verified Customer
Verified Customer
Other Employees Tagged:
Lorenzo Veloz
Aug 12, 2026 -
Mercedes-Benz of Cutler Bay responded
Mehmet, thanks for sharing about your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon!
Gabriel Moncada, General Manager
gabriel.moncada@mbcutlerbay.com
305-846-8909
Really a very good dealership.
I am never disappointed by the professionalism and ethics of this great dealership.
I am never disappointed by the professionalism and ethics of this great dealership.
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by satyenr
Verified Customer
Verified Customer
Service Price Transparency
Aug 05, 2026 -
Mercedes-Benz of Cutler Bay responded
Knowing that our professionalism and ethics met your expectations means a lot to our service department. We look forward to serving you and your CLA 250 again.
Gabriel Moncada, General Manager
gabriel.moncada@mbcutlerbay.com
305-846-8909
I had an excellent experience at Mercedes-Benz of Cutler
Bay, especially working with Lorenzo Veloz. From the moment I arrived, Lorenzo was professional, knowledgeable, and genuinely committed to providing
Bay, especially working with Lorenzo Veloz. From the moment I arrived, Lorenzo was professional, knowledgeable, and genuinely committed to providing exceptional customer service. He made the entire process smooth, answered all of my questions with patience, and ensured everything was handled efficiently. His honesty, attention to detail, and dedication to customer satisfaction truly set him apart. Thank you again for an outstanding services
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by ecancio.md
Verified Customer
Verified Customer
Service Price Transparency
Jul 27, 2026 -
Mercedes-Benz of Cutler Bay responded
Your five-star rating is appreciated. Lorenzo’s expertise, attention to detail, and genuine dedication made the service on your Mercedes-Benz AMG GLE 53 seamless and efficient. Thank you for sharing your experience.
Gabriel Moncada, General Manager
305-251-0345
g.moncada@mbcutlerbay.com
I have had my car's routine services performed at
Mercedes Benz of Cutler Bay since I purchased the vehicle in 2022. I can honestly say that each and every visit has been wonderful and without a hitc
Mercedes Benz of Cutler Bay since I purchased the vehicle in 2022. I can honestly say that each and every visit has been wonderful and without a hitch.
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by luv4equs
Service Price Transparency
Jun 28, 2025 -
Mercedes-Benz of Cutler Bay responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Raydel Leon, Service Director
305-278-6011
Raydel.leon@mbcutlerbay.com
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