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Lorenzo Veloz
Lorenzo Veloz at Mercedes-Benz of Cutler Bay

Lorenzo Veloz

Service Consultant

Mercedes-Benz of Cutler Bay

10701 SW 211 St
Cutler Bay, FL 33189

Contact Me
4.9
21 Reviews

Dealership Experience

5 yrs, 5 mos

Languages Spoken

English English

Spanish Spanish

4.9

21 Reviews

Write a Review

21 Reviews of Lorenzo Veloz

November 02, 2026

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Employee Rating

A few weeks ago I brought my splinter van in for engine light. After it was repaired, I drove 10 miles down the street from the shop and all the fuel ran out in the middle of the street I had to wait 6 1/2 More

by jlewks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fernando Ramos

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Nov 02, 2026

Mercedes-Benz of Cutler Bay responded

We're sorry for the trouble you experienced following the initial repairs to your Mercedes-Benz Sprinter 2500. We're glad the follow-up service resolved the issue and that you're happy with how your van runs now. Gabriel Moncada, General Manager gabriel.moncada@mbcutlerbay.com 305-846-8909

October 14, 2026

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Employee Rating

Lorenzo explains everything thoroughly and patiently. Wants you to get the best out of the service . More

by mirifari1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 14, 2026

Mercedes-Benz of Cutler Bay responded

Hearing that Lorenzo’s thorough, patient explanations helped you get the most from your AMG GLC 43 service means a lot to our service department. Thank you! Gabriel Moncada, General Manager gabriel.moncada@mbcutlerbay.com 305-846-8909

October 06, 2026

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Employee Rating

All of the services were completed but took several hours longer than was expected. Waiting on a response for WiFi application. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 07, 2026

Mercedes-Benz of Cutler Bay responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Gabriel Moncada, General Manager gabriel.moncada@mbcutlerbay.com 305-846-8909

October 05, 2026

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Employee Rating

Always feel welcome, friendly and good service advisor, Lorenzo always willing to assist, positive attitude that makes you feel welcome, as well as people working in the service department, since arrival y More

by jorge.egusquiza1960
Recommend Dealer
Yes

Other Employees Tagged: Lorenzo Veloz

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Oct 07, 2026

Mercedes-Benz of Cutler Bay responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Gabriel Moncada, General Manager gabriel.moncada@mbcutlerbay.com 305-846-8909

October 05, 2026

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Employee Rating

Naibi is excellent in service, superb in personality and unparalleled in professionalism. I recommend her every day More

by justinneockloie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roberto Llanes, Gustavo Castano, Amy Rothenberger , Naibi in service who gets a 5

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Oct 05, 2026

Mercedes-Benz of Cutler Bay responded

Knowing that the service on your Mercedes-Benz G-Class exceeded your expectations and that our friendly professionalism made a strong impression is truly rewarding. Hearing that you recommend our service every day is the highest compliment we could receive. Gabriel Moncada, General Manager gabriel.moncada@mbcutlerbay.com 305-846-8909

September 14, 2026

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Employee Rating

As always my experience at the dealership was good. The provide a friendly and fast service. More

by Acquape7
Recommend Dealer
Yes

Other Employees Tagged: Lorenzo Veloz

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Sep 24, 2026

Mercedes-Benz of Cutler Bay responded

Thanks for sharing about your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon! Gabriel Moncada, General Manager gabriel.moncada@mbcutlerbay.com 305-846-8909

September 10, 2026

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Employee Rating

Fast, efficient, on the mark for what s covered. We have been with him for years. More

by eileen.tidd
Recommend Dealer
Yes

Other Employees Tagged: Lorenzo Veloz

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Sep 10, 2026

Mercedes-Benz of Cutler Bay responded

Providing fast, efficient service that covers exactly what you need is a standard we uphold for every Mercedes-Benz C-Class. We’re grateful for your years of loyalty, and Lorenzo appreciates the continued trust you’ve placed in our service department. Gabriel Moncada, General Manager gabriel.moncada@mbcutlerbay.com 305-846-8909

September 07, 2026

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Employee Rating

Great service experience in and out, from porters, advisors, and techs, to the managers, great experience More

by bowers.ryan03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Damas, Kevin Laplanche, Jesus Fuenmayor, Damian Rodriguez, Orlando Bravo, Jesus Pedroso, Fernando Ramos, Jose Ortega, Byron Soler

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Sep 07, 2026

Mercedes-Benz of Cutler Bay responded

Knowing that our porters, advisors, technicians, and managers helped make the service on your Toyota 4Runner seamless means a great deal to our department. Your recognition of every team member’s contribution is much appreciated. Gabriel Moncada, General Manager gabriel.moncada@mbcutlerbay.com 305-846-8909

August 26, 2026

Dealership Rating
Employee Rating

The best and fastest The best and fastest are the best in Florida. The best and the fastest—they are the best in Florida. Ten out of ten. More

by yuyors76
Recommend Dealer
Yes

Other Employees Tagged: Lorenzo Veloz

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Aug 27, 2026

Mercedes-Benz of Cutler Bay responded

Knowing you found our service on your Sprinter 2500 the best and fastest in Florida is incredibly rewarding. Your ten-out-of-ten rating and enthusiastic praise mean a lot to our service department. Gabriel Moncada, General Manager gabriel.moncada@mbcutlerbay.com 305-846-8909

August 14, 2026

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Employee Rating

Always a great experience which is why I always come back to this dealership. Top notch service all the time. More

by patty19
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Albert Torres, Paulo Santos

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Aug 14, 2026

Mercedes-Benz of Cutler Bay responded

Thank you for the five-star rating and your continued trust in our dealership. We’re glad our service keeps you coming back with your pre-owned Mercedes-Benz GLE 350. Gabriel Moncada, General Manager gabriel.moncada@mbcutlerbay.com 305-846-8909

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