Mercedes-Benz of Cutler Bay - Service Center
Cutler Bay, FL
832 Reviews of Mercedes-Benz of Cutler Bay - Service Center
Excellent Service at Cutler Bay Mercedes-Benz Ruben and the Service Team at Cutler Bay are thorough and knowledgeable and their pride shows every time our vehicles are serviced (which is one of th Ruben and the Service Team at Cutler Bay are thorough and knowledgeable and their pride shows every time our vehicles are serviced (which is one of the reasons we buy from Ussery). Even though it is a longer drive from our Home to Cutler Bay (as opposed to the Gables location); will always drive as long Ruben and the Team are present! THANK YOU Ruben! More
My service/recall appointment was indeed performed with great professionalism and timeliness. Given the covid-19 restrictions, I was happy to see that Mr kanzki observed guidelines of social distancing al great professionalism and timeliness. Given the covid-19 restrictions, I was happy to see that Mr kanzki observed guidelines of social distancing all the while minimizing exposure To others people. Kudos! More
Rip Off I ordered a part from this dealership, part#176-900-41-04 and was sent confirmation showing this part was sent to me. They replaced item I ordered wi I ordered a part from this dealership, part#176-900-41-04 and was sent confirmation showing this part was sent to me. They replaced item I ordered with part#176-900-40-04 that looks identical but will not work properly in my vehicle. I attempted to address this with them but they shifted blame on others for their mistake. This error on their behalf cost me an additional $1,023.53 from my dealership having to correct their error. They would only offer to refund the part but not address the additional charges I received. Would not recommend. More
Needed a last minute service and couldn’t find an appointment except in Mercedez Benz of Cutler Bay. They were able to help me the same day and people were very nice. appointment except in Mercedez Benz of Cutler Bay. They were able to help me the same day and people were very nice. More
ML 550 Dealer’s service fixed the problem. The service advisor, Charlie Rodriguez, handled the problem in a professional and expeditious manner. The vehicle Dealer’s service fixed the problem. The service advisor, Charlie Rodriguez, handled the problem in a professional and expeditious manner. The vehicle was delivered on time and in a clean form. More
Excellent service. Very pleased the car needed the regular one year service. They came to my home to pick it up and returned it the same day. regular one year service. They came to my home to pick it up and returned it the same day. More
Great Adrian is always very friendly, and accommodating. The service provided was not only fast but basically painless. He is very knowledgeable and detai Adrian is always very friendly, and accommodating. The service provided was not only fast but basically painless. He is very knowledgeable and detailed with all of our cars. More
Always the best! They always make me feel comfortable and is a very personalized service. Very friendly and respectful. No waiting time. Excellent teamwork. Chapeau fo They always make me feel comfortable and is a very personalized service. Very friendly and respectful. No waiting time. Excellent teamwork. Chapeau for Roman and his team ;) More
They are very helpful. If have an appointment for service, they are on time. They are good with their customer courtesy cars. Overall a smooth experience service, they are on time. They are good with their customer courtesy cars. Overall a smooth experience More
My service manager is a rare gem. Mercedes is easily the best customer service experience I’ve had in the car industry. A rare commodity these days. best customer service experience I’ve had in the car industry. A rare commodity these days. More