Mercedes-Benz of Cutler Bay - Service Center

GRL - tire Service rep Robert Damas was already at shop when I arrived. He explained what the problem was and within a couple of hours I was back on the road. Service rep Robert Damas was already at shop when I arrived. He explained what the problem was and within a couple of hours I was back on the road. He is a perfect example of what a customer service representative should be. More

Awesome! Plain Awesome! Kevin Laplanche, my service Representative, is phenomenal. He is the very best Representative you have. My thanks to all the wonderful employees you h Kevin Laplanche, my service Representative, is phenomenal. He is the very best Representative you have. My thanks to all the wonderful employees you have. The employees are super!!! More

GREAT AND AMIABLE PROFESSIONAL SERVICES Great dealership all around ! professional personnel with amiable attitude follow by excellent friendly facilities to make you feel at home. Air condi Great dealership all around ! professional personnel with amiable attitude follow by excellent friendly facilities to make you feel at home. Air conditioning from the lobby to the cars showrooms leading to a Build your car real time screen , this people had become the benchmark of what a dealership should be like. Even my dog love to go there as they have a pets area with treats jajajaj. For my the nice pastries and free refreshments a plus. More

Superior Service Great experience with Kirk Sedik, Kevin Laplanche and Ariel Garcia. Worth the drive to get exceptional care and attention to detail for an exceptional Great experience with Kirk Sedik, Kevin Laplanche and Ariel Garcia. Worth the drive to get exceptional care and attention to detail for an exceptional car. More

Quick and effective Although I had an appointment I was able to come early due to issues with my vehicle. Roman took me right away and I was out with a loaner in just 30 Although I had an appointment I was able to come early due to issues with my vehicle. Roman took me right away and I was out with a loaner in just 30 min. More

Excellent service dept! The service dept at Mercedes Cutler Ridge is timely and efficient! Robert Dana’s is wonderful and always a pleasure to deal with! His eagerness to pl The service dept at Mercedes Cutler Ridge is timely and efficient! Robert Dana’s is wonderful and always a pleasure to deal with! His eagerness to please is quite apparently!!! More

Exceptional Service department is efficient, but above all else I choose to go out of my way to return to Mercedes of Cutler Bay because of Kevin, my service repr Service department is efficient, but above all else I choose to go out of my way to return to Mercedes of Cutler Bay because of Kevin, my service representative. Kevin always greets you with a genuine smile, he is professional and organized. He also knows how valuable my time is and makes sure things are done right the first time. More

ALWAYS a great experience! Service Advisor Vernon Chang is truly an asset to the Mercedes-Benz of Cutler Bay Service Department. He is always helpful, always friendly, always ac Service Advisor Vernon Chang is truly an asset to the Mercedes-Benz of Cutler Bay Service Department. He is always helpful, always friendly, always accommodating! More

Happy as usual! Had to have my car towed to the dealership last week. Robert Damas, my service rep was amazing. He gave me the number for roadside service. They picke Had to have my car towed to the dealership last week. Robert Damas, my service rep was amazing. He gave me the number for roadside service. They picked up my car, it was serviced and back in my driveway in 48 hrs! Couldn’t be happier! Thanks to a great team in the service dept! More

Quick service call I left my car for auto butler application expecting to pick it up the next day but I got a call from Charlie 2 hours later that the car was ready. I left my car for auto butler application expecting to pick it up the next day but I got a call from Charlie 2 hours later that the car was ready. More