Mercedes-Benz of Cutler Bay - Service Center

ALWAYS a great experience! Service Advisor Vernon Chang is truly an asset to the Mercedes-Benz of Cutler Bay Service Department. He is always helpful, always friendly, always ac Service Advisor Vernon Chang is truly an asset to the Mercedes-Benz of Cutler Bay Service Department. He is always helpful, always friendly, always accommodating! More

Happy as usual! Had to have my car towed to the dealership last week. Robert Damas, my service rep was amazing. He gave me the number for roadside service. They picke Had to have my car towed to the dealership last week. Robert Damas, my service rep was amazing. He gave me the number for roadside service. They picked up my car, it was serviced and back in my driveway in 48 hrs! Couldn’t be happier! Thanks to a great team in the service dept! More

Quick service call I left my car for auto butler application expecting to pick it up the next day but I got a call from Charlie 2 hours later that the car was ready. I left my car for auto butler application expecting to pick it up the next day but I got a call from Charlie 2 hours later that the car was ready. More

Maintenance on my C63s Great service and they did it in one day. I will always go back to this dealership, I like the way they treat me. Thank you Great service and they did it in one day. I will always go back to this dealership, I like the way they treat me. Thank you More

Mercedes-Benz Service Department at Cutler Bay We have leased several Mercedes-Benz throughout the years. The moment that the Cutler Bay service department became accessible to us, we started to go We have leased several Mercedes-Benz throughout the years. The moment that the Cutler Bay service department became accessible to us, we started to go there, even though Coral Gables was and is also within our regular driving routes. The service at Cutler Bay is bar none, and I won't go anywhere else for service. Courteous, prompt, respectful of one's time, reliable, fast, clean, friendly, trustworthy...I just can't say enough. Our service adviser, Kevin LaPlanche, is superb! He explains everything in his gentle way, is always courteous, always on time, always friendly...what a treasure of a human being. He, as well as others at Cutler Bay, truly represent Mercedes Benz in the light we all know and trust in this brand. Exceptional! More

First service Excellent service as you would expect in a Mercedes dealership!! Very friendly service department and excellent service at the rent a car office too. Excellent service as you would expect in a Mercedes dealership!! Very friendly service department and excellent service at the rent a car office too. You pamper your customers and we like it! More

Safety Recall Service with Charlie Rodriguez Needed to bring in the car for a safety recall matter and my service advisor was able to save me some time! I recently leased a new Mercedes and was g Needed to bring in the car for a safety recall matter and my service advisor was able to save me some time! I recently leased a new Mercedes and was getting close to the mileage for my first check-up. Since I was already there for the safety recall, my advisor, Charlie Rodriguez, suggested, why not do both the 10,000 check-up and the recall, save yourself some time! Needless to say, I ended up doing both. Excellent customer service! Thank you! More

Service review with Kevin Great follow up and customer service. Kevin always goes out of his way to make sure all the work is up to par and the customer satisfied. Great follow up and customer service. Kevin always goes out of his way to make sure all the work is up to par and the customer satisfied. More

Do not take your Benz to Cutler Bay for service Went in for a B3 service. Adam Littman try to add a brake fluid inspection for over $200 to my already expensive $600 oil change bill. Saying that the Went in for a B3 service. Adam Littman try to add a brake fluid inspection for over $200 to my already expensive $600 oil change bill. Saying that the humidity affects the break fluid. I declined. Lol!!! He started stuttering when I told him that I had already had found out the real price through email. He was being weird and awkward. Right there, I should’ve turned away but I shrugged it off, thinking I had just avoided a rip-off. Oh, and two hours later said that my battery, belt, brakes, and wipers needed replacement. I understand the brakes and the wipers, but the others?? xxx? (After 40k miles?) The scariest/ridiculous part is that his technician had replaced my gas cap with a beat up one. I noticed clearly 3 days later. Really, Adam??? And company??You guys fell in love with my well-kept gas cap?? More

excellent Yo le doy un rating de 5 porque la atension es excelente todos son muy profesionales y amigables yo sin duda lo recomendaria y seguiria comprando con Yo le doy un rating de 5 porque la atension es excelente todos son muy profesionales y amigables yo sin duda lo recomendaria y seguiria comprando con ustedes More